MacBook Pro Retina display burn-in?

Yeah, I'm in the same boat. I was ready to pull the trigger on a rMBP until a friend pointed these issues out to me. I'm not about to spend $3k for a 50/50 chance at having a good laptop.

I've owned desktop IPS screens, and yes, sometimes after extended viewing of one thing you can detect a very faint residual image. I get that and I accept it. But I was able to get severe image retention on all four demo units at the local Apple store, within 2 minutes.

Doublee31 wrote:

Is there any source or does anyone know that Samsung have stopped producing/selling screens to Apple for rMBP? Above points are right if there is a problem down the road it may not be possible to get a Samsung. You would like to think the whip is being cracked at LG to sort their crappy screens out.

All the report said was that they would stop selling iOS screens to Apple next year.

I got a rMBP on Monday (at an Apple Store in Toronto) hoping this issue wouldn't come up but, of course, I got an LG screen and this IR issue has arisen in less than a week. It's unbelievable. At first it only happened when I went out of my way to do the checkerboard test, but now I see it incidentally during normal usage. Why do they continue to sell the ones with LG screens? So now I'm trying to decide whether to try to get a Samsung screen, or just return it and get a 27" iMac. I'd rather have a rMBP, but having to beg Apple for a proper screen is ridiculous (especially on a product whose salient feature is the screen, as someone else noted).

arvelomcquaig wrote:

....especially on a product whose salient feature is the screen, as someone else noted).

That would be me. 😉

You bought the rMBP and not the regular one because of the screen. Solely, and specifically, for the screen. And it's the screen that's faulty.

There's a word for this: irony. (Or stupidity, depending on your passion on the issue).

They're losing lots of goodwill and reputation points. Hope the MBAs factored that into their spreadsheets. Cuz once a company screws you, you tend to remember it.

They're losing lots of goodwill and reputation points. Hope the MBAs factored that into their spreadsheets. Cuz once a company screws you, you tend to remember it.

Yup, exactly that.

Well my fear came true. Week 48 2.6/16/512 came in the mail yesterday with an LG screen. So frustrated by this. What do you guys think my best bet is? Return right away and order again? Or wait for IR and try to get the screen replaced?

Why would a wiseman do something that regrets it in the future? Return it and have a refund!!

There is way too much ocurrencies of the same issue, the fact is the odds are terribly high that anyone ordering a rMBP will get one with an LG display, is way too much money and too high risk for spending it unwisely.

*** Apple? You should't let your costumers down like this, is the quality of the screen that got me interested on it, I'm not taking chances to get a faulty one - because even if this seems within specs too you, a persistant image that last for a few minutes and get easily created after 3 or 4 minutes ISN'T NORMAL FOR SIMPLE USAGE, let alone professional usage, and this is a Macbook PRO -.

That said, I've just cancelled my order, I'm not playing your display lottery, and I'm not going to settle for less than a usable product; GET YOUR ACT TOGETHER! this is the BEST laptop you offer, get it right!.

As pessimist as this may sound, if people keep paying for it they will continue to produce it. The best way to send a message is NOT BUYING IT.

Honestly, I doubt they will solve the issue in the next Rev., but I'll wait, and maybe after the brave ones - the ones that still trust Apple QC - have gotten theirs and approve them, I'll pay for one. For now I'm considering a trusty cMBP, everything is working properly even if it's not a "Retina" Display.

What saddens me even more is that perhaps if this issue was on an iOS device they'll have solve it already. Or at least launch a "new" edition of the product 4 or 6 months later - with minor upgrades but solving the issue, ala iPad 4 -.

Surprise me with something positive Apple, you used to.

I actually think screen replacements and/or returns due to this issue will get Apple's attention on the issue the most because that comes down to their bottom line. If they don't fix this issue in production, they will be spending a lot in warranty repairs. That will get their attention.

But I totally agree with your sentiments. The screen is what we're buying here. They need to make this right.

I was thinking exactly like you, until Apple made the bold move to tell us that this is normal on IPS displays. Even giving their employees a tool to verify that, you only got 3 minutes to develop a "percievable" persistant image. In other words, they start OK by accepting to do the replacements - wich by the way, was using again LG screens with the same issue -, and then they start to adress the problem as something to be expected of an IPS display. That was kind like one step forward, two steps backwards. Anyway, hope they launch a second Rev. without the issues, for now this is a no go.

The MBPr LG image retention is enough reason for me to cancel my 2.6/16/512 arriving this week. If i receive an LG, I will go straight to the Apple Store for a Samsung replacement. I've read it takes 5 hours.

Does anyone know if this voids my right to return for refund, currently with extended holiday return period of January 7th?

Is there an official or unofficial link I missed stating Samsung will not supply the Retina display to Apple in 2013 or after? Is't this a big loss for Samsung? Are Dell or Hp or Lenovo selling these soon?

Since I have a burning fast desktop, I may wait for MBPr v 2. If you are reading, Apple and Phil Schiller and Tim Cook: lose the soldered RAM. There is no good reason for it, other than your greed. I'm an Apple shareholder, and I want happy customers, not an extra $100 profit by pushing people to buy more RAM by making the machine artificially un-upgradeable.

Thanks,

fellow

I'm pretty sure they won't replace your screen unless it actually has the problem. If its an LG with no IR (yet) you're prob stuck with it until it develops the issue.

For reference, my day old LG is not exhibiting the issue even after a 10 minute checkerboard test. I'm sure if I took it in I would not get a replacement.

Since I have the holiday refund thing going for me, I think I'll sit on this thing until January and reassess the issue.

Kinda like a smoker that says "I feel fine now..." 😉

I'm just bummed about the whole thing. I really wanted a rMBP 15. I'm typing on the My Little Pony version (the 13 inch MBP from 2011). It's nice, but I want a bigger screen. And I wanted 16GB.

For my needs (software dev), the screen I'm staring at right now is fine. I'm sure it's not as beautiful as the retina, but since I've never actually seen a retina, I don't know what I'm missing. Heck, I'd be staring at an editor all day writing code anyway. How "beautiful" can code look like? It's text.

M.

Me too, I was pretty excited for the rMBP 15. Now I'm going for the MBA 13 I7 & the new 27 IMAC. I'll give the MBA to son early next year when I hope this problem is sorted & I'll grab the rMBP then.

Basically it seems as the one of the worlds most profitable companies with profit margins other companies can only dream of don't really care about this issue enough. So what if it affects a few sales (and this issue doesn't make the press only these type of forums) to them the whole Samsung battle is a bigger priority. However, while the company's profits & sales will continue to be massive for some time, nothing last's forever.

I've been following this thread for months now, it seems. An old quote comes to mind:

"Insanity is doing the same thing over and over again, but expecting different results"

-Rita Mae Brown; Sudden Death

You must know that Apple is going to refresh these things with bumped hardware specs to combat the issue. The next generation can't be too far in the future.

This first generation, from what I've read here, isn't even beta. It's more like in conceptual model phase. If you buy one, you get to hold it, get a feel for how it's supposed to work, and appreciate the thought behind it. But it's not going to be 100% functional.

I sold my regular MBP this last summer, and I'm ready for Retina, when it works the way it's supposed to. When the second generation comes out, I'm sure I'll be there. But not until then.