MacBook Pro Retina display burn-in?

I first noticed this after my MBP [Retina] had gone to sleep, but: when returning to the login screen (since I have it set to require a password whenever the computer is idle long enough) I noticed what appeared to a very faint ghosting primarily noticeable on darker backgrounds.


After messing around with it a bit, there seems to be a fairly consistent in-display ghosting that occurs without much time at all; I was able to leave my screen on (a little above half-brightness) for about 10-15 minutes and the ghosted "burn" would be of the screen I left it on (which I deliberately reconfigured so that everything would be a new position).


Has anyone else experienced this? Is this a normal thing that I just have to get used to? It's not really noticeable at all in standard use.

MacBook Pro (Retina, Mid 2012), Mac OS X (10.7.4)

Posted on Jun 16, 2012 10:26 PM

Reply
9,625 replies

Jan 25, 2014 11:14 AM in response to Merch Visoiu

No one knows the actual percentage number of faulty screen models: is it 1%, 10%, 20%, 40%, 50%. What is it?


I bet Apple doesn't know it either cos not everyone (wittingly or unwittingly ) with a faulty screem returns it to Apple.


A bit off topic. The internet is full of IR retention stories relating to the iPad mini. My brother's fiancee bought a new iPad mini two weeks ago and hasn't seen/experienced anything which would hint at a problem with the screen.

Jan 27, 2014 5:36 AM in response to MacOSX10.6

It would be really disappointing to own a mac with no IR for 12 months and, as the warranty ends, getting troubled with it… I really don't know what to do.

My screen was replaced with an LG, and the bill showed 510€ of work and replacement; fortunately enough, it was in warranty. I don't think anyone here is willing to pay that much for a screen that may come up with major issues within a few time.

Jan 27, 2014 5:54 AM in response to Mojo Low Tech

Not condoning the rip-off practice (and if you are in Europe the 2 year warranty will not play out only in theory) get Apple Care if in doubt.


You still can buy Apple Care (ebay is a cheaper option than a brick and mortar store) if within the 1 year warranty period.



Apple Care will also make it easier to sell it on. MIne is covered under a 3 year limited warranty contract between universities and Apple (some universities in the UK provide this kind of deal between Apple and higher education institutions). If I hadn't got this I would have thought of buying Apple Care before the 1 year warranty ends.

Jan 27, 2014 6:57 PM in response to ericnepean

I feel sorry anybody who has a bad display, and I understand your frustration.


However, I would like to take up cudgels for Apple and mention that there are also (some) customers like me, who do not have any issues. I got a rMBP'13 (late 13 model, and before late 2012 model as well) and I had no problems at all. It was my first Mac, before I was a PC user - but never wanna go back. Nevertheless, I familiar with the PC market and this device is by far the best I have ever had - of course, at a high price tag.


BTW, can anybody tell me how I can see which display type I have?

Jan 28, 2014 8:57 AM in response to Starkiller_

As harsh as it may sound but you need to go back and skim through the answers. Hint: System Preferences and 'mmod' should suffice.



If you have an older model with Retina (pre late-2013) I think the command line will work as well.


Someone has mentioned Toshiba as the third player here and I am not sure if my 15" A019 correlates with LG anymore or my brother's 13" A020 for the matter.

Jan 31, 2014 2:49 AM in response to Chuckkuda

Got my 3rd display (2nd replacement). The first had IR (but evenly colored). The second (SJA2) was unevenly yellow at bottom left, going less noticeable to the right while being magenta at top. The current display (SJA2) is evenly yellow at bottom, magenta at the top. I'll try a refund with Apple. Can't believe I'll get anything better after the 2nd replacement.


Color LCD

LP154WT1-SJA2

DCN331400ARFDR3AV

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MacBook Pro Retina display burn-in?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.