Q: MacBook Pro Retina display burn-in?

Ok, thanks for clarifying that for me.  I might just have to call them and see what they say about it.

How was the display colour?  I have a Retina MacBook Pro with the LG panel and I find the white point is almost red/magenta.

Here's an interesting observation - look at the glowing Apple logo on the back of the system - it's pink! This is the native backlight colour of the display.

What are people seeing with the Samsung panels?  Are they still IPS-based panels, as I understood that this was patented technology developed by LG and was not available to Samsung?

vertigro wrote:

 

no, I meant they wont offer me refund or exchange on my third faulty unit. I can buy more for sure, but why the heck would I want to do that?

Well, instead of doing exchanges with "geniuses" that won't acknowledge the issue you simply just keeping returning and rebuying until you get a unit you are satisfied with.  I guess you must be beyond your 14 days so then you are stuck.

I just got off the phone with them, and they told me to go into an Apple Store and they'll fix it.  I told him that it should be replaced since its only a week old.  He then said that thats probably what they're going to do.  He actually told me that it was a known problem and that its a hardware issue, not any firmware issue where some have mentioned on here.  But I guess thats what some of the so-called geniuses are saying at the store. Hopefully, this will be a smooth transaction.

vpxdough wrote:

 

I just got off the phone with them, and they told me to go into an Apple Store and they'll fix it.  I told him that it should be replaced since its only a week old.  He then said that thats probably what they're going to do.  He actually told me that it was a known problem and that its a hardware issue, not any firmware issue where some have mentioned on here.  But I guess thats what some of the so-called geniuses are saying at the store. Hopefully, this will be a smooth transaction.

Can't you just order a new one and send this one back?  I guess that they won't do an advanced replacement for you.  I guess the problem with the whole return/reorder thing is that it takes for friggin ever for returns to get back to Apple.  I sent an MBA for return on August 6th.  The return was completed today.  Ten days to go from Illinois to Georgia.  I wonder if they just gave it to a bike messenger to carry it there.  Anyway, with the amount of time it takes to return one, the whole buy/return thing means that you'll have two of them on your credit card.  Which kinda *****.

I'm amazed at the varying levels of service that people are getting.  It's anywhere from amazing customer service, to dismal customer service.  And some are saying that it's firmware, some hardware, and some that it is a non-issue.  Just like any other big company, I guess.

vpxdough

So if it goes away, theres no IR, is that correct?

I forgot to say in the preceeding post that you need to maintain the safari screen at a high brightness on the medium grey background for at least 15 mins to determine how the retained image dissipates after you close safari. 

Ok, great, thanks.  Also, I forgot to mention that he placed me on hold to read, I guess a memo on what apple put out about this issue. Thats when he came back and told me that it was a known hardware issue.  So I'm guessing apple is quietly resolving this problem and how to go about it if someone was to call it in.

J. Chiu wrote:

 

Thanks so much! I decide to return this beauty. Get tired to go through the whole rMBP thing.

 

BTW, I uploaded a new clear version of video. Anyone should be able to see the right corner of the window will tear as moving. All operation was done under Recovery partition with the latest version of Mountain Lion 10.8.

 

http://vimeo.com/47688245

 

ps. video should be available after 25 mins.

That has nothing to do with the display.  That behavior is caused by software that has disabled sync to vertical refresh.  I guess that's the mode that the recovery partition boots into, for whatever reason.

Once again, the 'tearing' issue has nothing to do with the display, it would happen on any display that had sync to vertical refresh turned off in software.

I just test my screen again in boot camp on windows 7 and I see IR (no surprise there). Do you think I can use this to bust their firmware excuse?

As having had an LG panel with the IR issue and now a replacement Samsung I got through the "lottery" of exchange shows a significantly better contrast. I know what you mean by the "pinkish white" on the LG, and first thought it was just my bad eye sight hah. The whites are reasonably "whiter" than the LG, but ultimately the significant contrast difference between the two panels is what caught my eyes (Richer dark colors, and still able to distinguish texture -- it was a little more difficult to see in comparison to the LG). My LG was an early week 23 unit, and my new samsung is a week 32.

I had sumsung display but cosmetic problems with my rMBP so I went and replaced my. I got LG week 32 with ML preinstalled. I first i did ghost test in recovery and it was there, strange that i dont have any in actual os.

Then i set dark gray and safari page full brightness waited for 5 mins and nothing. Then for 10 mins and nothing. In 3 hours i did it 3 time for 15 mins nothing at all. So is it safe for me to say that i got no IR?

I dont even use dark gray as a defualt backgroud so I think i am one of the few here that has a normal LG screen or no?

Also after having sumsung first i kinda consider blacks to be better here but maybe its just me...

In the end i am also pretty sure i have less scrolling lag on this machine then i did with the sumsung one but maybe that because i didnt install everything yet but for now it looks as scrolling is better.

Just to make sure I understand the Apple policy on this...if I order a rMBP, take it out of the box, see right away that it's an LG, and immediately return it to an Apple Store, they'll accept it without any question or reason? I've been through the process of replacing FOUR iPhone 4S's (and still have a bad one), and I'll never do it again. I'll give Apple one chance before taking my money elsewhere.

NO questions asked... just return it.  My replacement MBA (first two displays were dismal) is on it's way.  I can't wait to see what they shipped me this time. 

BTW.. I got ripped by two users on the MBA thread for posting that I was having an issue with my Air's screen.  https://discussions.apple.com/thread/4119502?tstart=0  Unforunately, most Air users don't seem to care about the quality of their screen. 

Fiercy2

I had sumsung display but cosmetic problems with my rMBP so I went and replaced my. I got LG week 32 with ML preinstalled. I first i did ghost test in recovery and it was there, strange that i dont have any in actual os.

 

Then i set dark gray and safari page full brightness waited for 5 mins and nothing. Then for 10 mins and nothing. In 3 hours i did it 3 time for 15 mins nothing at all. So is it safe for me to say that i got no IR?

 

I dont even use dark gray as a defualt backgroud so I think i am one of the few here that has a normal LG screen or no?

 

Also after having sumsung first i kinda consider blacks to be better here but maybe its just me...

 

In the end i am also pretty sure i have less scrolling lag on this machine then i did with the sumsung one but maybe that because i didnt install everything yet but for now it looks as scrolling is better.

Interesting observations.   Yeah who uses default gray as a background anyway, reminds me of the mac desktops decades ago.   Whats not discussed here is that both LG and Samsung use different screen types.

LG is a AH-ISP panel, while the Samsung is of a different variety called PLS.   The newest laptops using LG  LP154WT1-SJA1 display seems to be getting good comments online versus Samsung LSN154YL01001.