Q: MacBook Pro Retina display burn-in?

And who made you the forum police.

I Agree with Barrett77 and the problems with the Retina just goes to show how Apple has been taking advantage of their customers with their precieve quality to charge a large price for cut rate goods. They have been doing that for years. Just how do you thing they got all that money in the bank with only 10% PC share and less then 40% share of all other products they sell.

It's a statement of how many units were affected, LG panels, and the lack of quality control, customer service, and respect the company has for those who have supported the business and kept their paychecks coming.  Also, a means of letting Apple engineers who may visit the sites even though they never reply, it's a valid concern that isn't to be swept under the rug. 

This thread is a great voice of how many are trying for resolution, and how I think as the issue gains momentum, aka. Customers begin to notice on their aging units, this has the potential to snowball on apple.  Either way, the Lg Samsung panel counts etc were great means of measuring this.

BarrettF77

It's a statement of how many units were affected, LG panels, and the lack of quality control, customer service, and respect the company has for those who have supported the business and kept their paychecks coming.  Also, a means of letting Apple engineers who may visit the sites even though they never reply, it's a valid concern that isn't to be swept under the rug.

This thread is a great voice of how many are trying for resolution, and how I think as the issue gains momentum, aka. Customers begin to notice on their aging units, this has the potential to snowball on apple.  Either way, the Lg Samsung panel counts etc were great means of measuring this.

All I am suggesting is take a alternate approach, the number of topics related to multiple instances of a defective panel are more highly visable then one thread that goes on and on marked fixed.   If you drove down the highway and only saw one sign for an resturant you would drive by it, but if every half mile you have a another sign, it would be hard to miss that fact. 

Shootist007 wrote:

 

And who made you the forum police.

 

I Agree with Barrett77 and the problems with the Retina just goes to show how Apple has been taking advantage of their customers with their precieve quality to charge a large price for cut rate goods. They have been doing that for years. Just how do you thing they got all that money in the bank with only 10% PC share and less then 40% share of all other products they sell.

Aside from what I perceive as a fairly minor image retention problem, I am extremely, extremely happy with the quality of my rMBP.  I am pretty sure that Apple made all that money by selling products that people want, like, and are happy enough with to buy from Apple again.

If the sign were 1/4 mile high (analogous to an 89 page thread) you wouldn't miss it.

Shootist007 wrote:

And who made you the forum police.

 

I Agree with Barrett77 and the problems with the Retina just goes to show how Apple has been taking advantage of their customers with their precieve quality to charge a large price for cut rate goods. They have been doing that for years. Just how do you thing they got all that money in the bank with only 10% PC share and less then 40% share of all other products they sell.

Apple has mastered the art of creating techie artistic attractive devices for the masses.  But you can vote with your wallet, by choosing their products or not.  There are many other companies that have substantal markup of a product that is very vogue.

bjiibj

If the sign were 1/4 mile high (analogous to an 89 page thread) you wouldn't miss it.

I hope they at least offer a turn out so one can stop and gaze at this impressive sign. 

Personally I am not concerned what their markup is, the pharma industry markup 97+%, but a cancer patient dosent care as long as it cures his cancer. The issue here is performance versus claims.

We all bought a top end, professional branded product, with a new type of screen that provides good realistic image reproduction, advertised as especially good for graphics work like photographic editing.

Some of the screens (Samsung) meet this claim, many (if not most LG) screens do not. It is not a technology limitation, it is a sub-standard supplier issue and poor QC !!

Having such a variation in a professional product is unacceptable as that is why it carries a premium price. The fact that Apple can't even ensure people who claim get a replacement without the same problem is ridiculous and not what you expect of a 'blue chip' company. It's time their quality department got a rocket up their *** and sorted out this problem, starting with individually testing replacements sent out for customers with this problem to ensure they don't get 2, 3 or I have seen 5 in some cases, with the same problem.

Even worse is their customer complaints dept having no consistent approach for this, and wasting customers time with screensaver advice and other garbage, which the type of people who invest in this cost of high end kit know is ********. I notice there is even a thread in this forum on avoidance of persistence by screensavers and white pictures. That's unreasonable advice for an artist who's work involves having a static image for a long period of time, and the screen shouldn't have a problem with that if it is fit for the stated purpose (and again Samsung's is fit for that purpose proving this is an inconsistent quality issue, not a techical limitation !!)

This thread has over 120,000 views, is being advertised all over the tech review sites. Apple seriously faces losing some of their hard earned credibility as a Quality manufacturer.

johns1,

To anyone with a MINIMUM capacity for reasoning and understanding of what is going on here what I have posted is completely within the frame of the main problem being discussed. I have summed more than 100 PAST POST comparing the IR of the Retina Display with OLDER MODELS. How can you have an standard for IR if you don't compare?? YOU CLEARLY CAN'T, therefore everything that has been said by some Apple geniuses is true, "every LCD has some sort of IR problem". Now I brought simple and direct examples of another RETINA DISPLAY (iPad 3) that also has IR and the OLDER model (iPad 2) tht eventhough is not Retina can obvisouly be used as a comparison to indicate if the problem is exclusively related to the retina technology OR NOT.

So I will tell you what is the trolling and MEANINGLESS USELESS type of posts here, it is the kind of POSER posts who only come here to JUDGE and trying some sort of CENSORSHIP over what is being posted and discussed here without ADDING A SINGLE INTERESTING or PRATICAL info to the thread whatsoever. This sort of post is indeed Off Topic...

High-death,

I think to say all LCDs have ir problems is a bit misleading.

I, and many others here can't creat it on LCD panels on other pcs (in my case on an alienware m17x and a dell Inspiron) with an image left in for 1 hour. My MBPr did it in 5 minutes.

If I could do it on the other PCs leaving an image on there for 8 or 10 Hrs it may be interesting, but I think most would not consider that a problem, so not relevant. But on the research I have done, there does not seem to be anything inherent in the technology to cause this problem.

Anyway, All the above is beside the point, as is any other apple products and their problems.

I have not seen a single complaint against the Samsung panels wrt ir in the new MBPr, but lots against the LG. Again this shows it is not a technological limitation, it is inconsistent quality between the two suppliers.

If Apple made all future MBPrs with Samsung panels, this problem (and thread) would dissapear for this product. Their quality department need to solve the issue and weed out the defective panels currently in their pipeline with 100% inspection on their production line.

DrAndyWright,

If you think all LCDs having IR is misleading, tell that to the Apple geniuses who said that to many posters here when they tried to return their Retina. I didn't said that, they did. BUT, technically speaking, every single LED-backlit display has to have some level of IR, since they use phosphors. The IR level depends on the phosphors used. So your reasearch is limited and you probably don't even know what to look for. I can post a number of scientific papers on the subject, but just google for LED/plasma phosphors, it should be enough. Anyway, I didn't bring this subject here, nor have I ever said all LCDs suffer form that and I please ask you to show where in ANY post of mine did you get this from?

Second, I have no idea why are you even telling ME about your other display and not being able to reproduce the IR on them?? At the same time you are saying that no other apple product matters to this discussion, really??? So, all the hundreds of posts of people comparing their Retina to their other LCDs and older Macbooks is trash?? Having no stanrd to compare the problem is good, you should just keep quite and ignore all the other displays EVER sold by Apple and simple CONCLUDE, out of nowhere, that SANSUNG is perfect, LG is trash.

What is this, trying to convince yourselves that IR has never been there before, eventhough it HAS CLEARLY been present on the IPAD3 displays, older Macbooks, both by Samsung and LG.

So checking the history of Samsung and LG panels is nothing more than being responsible and avoiding hurried conclusions such as: "If Apple made all future MBPrs with Samsung panels, this problem (and thread) would dissapear for this product."

If Sansung had to supply all of then, wouldn't we find the same problems we find in the samsung retina displays for the iPad, like leaking and IR??

I will repeat the question fo the FIRST POSTER (TOPIC CREATOR):

"Has anyone else experienced this? Is this a normal thing that I just have to get used to? "

How can you answer if it is normal, WITHOUT COMPARING to toher displays???

So again, if you are not a moderator or admin restrain yourself from trying to censor any sort of useful comment to the truly interested readers who want information about the whole problem instead of a simple defect propaganda to get what they want out of the people at the Apple Store.

High-death,

No need to shout.

As a builder of pc's for 20 years with an engineering background,  I know a fair bit, don't presume on knowledge. IR is not a practical problem for most LCD displays. An IR problem in 5 minutes is....that is the issue.

As a former director of quality myself, I am familiar with this type of scenario and it's solution from a customer satisfaction point of view.

Again, we don't need a lot of other comparisons. We know they can build MBPrs without noticeable IR by feedback from people on this thread. So all it requires us they supply that quality of product to ALL of us as we all paid the same price (depending on model)

Personally I don't care if it is Samsung or if they fix the LG product, all I know is I won't accept poor quality when I know they produce the same product without that problem

I am not trying to moderate (though if I did I would remove the caps lock from your keyboard - read a netiquette guide sometime), but focus on the problem those of us with the MBPr are experiencing, not those of iPad or iPhone or old MacBooks are experiencing (all of which I own with no dicernable issues)

I won't bother to respond again. This thread was about IR on MBPr, hijacking it for other products is not constructive. I will only post when I receive my replacement to add to the statistics on here on Apples response to the problem.

High-death,

Sorry but couldn't help but post this :

"LCD monitors use a very different method for producing the image on the screen  Rather than phosphors being used to generate the light and color, an LCD has a white light behind the screen and then uses polarizers and crystals to filter the light to specific ."

The retina display is just a specialised LCD with "depth" to increase pixel density. Perhaps your knowledge needs a brush up as phosphors play no part :)

As to IR, it is more properly called image Persistence :

"image persistence on LCD monitors is caused by the continuous display of static graphics on the screen for extended periods of time. What this does is cause the LCD crystals to have a memory for their location in order to generate the colors of that graphic. When a different color is then displayed in that location, the color will be off from what it should be and instead have a faint image of what was previously displayed."

So it is a common phenomenon, but for most monitors, manufacturers have managed to reduce the effect such as you dont notice it.

In the case of the LG panels discussed here, this is not the case as its easily noticeable after 5 minutes, whereas for the Samsung panels discussed here it was not noticeable.

DrAndyWright,

I also have a degree in Electrical Engineering, and I guess that if you really knew about this subject you would confuse LCD with LED-backlit LCD. Since LED-backlit ones all use phosphors and suffer from some level of IR, some notciable some not. This is a fact! 

Feedback form people in this thread includes my feedback and evey other person who can come and post a feedback telling that other displays do have the same problem or not, including iPad Retina displays from Samsung. The same feedbacks you are trying to censor here. So i find all this info constructive and it is directly pertinent to the first poster who created the thread BTW. So, i don't care about what you think is constructive or not. Usefulness of diverse feedback, factual and technical information are always constructive to me eventhough they go against certains people interets.

And who told you to accept and low quality here? And don't come telling me about etiquete when you are trying to play "OWNER OF THE TRUTH AND EGOTISTICAL SHERIF OF THE THREAD"

But checking back at some of your past posts in this thread i can see that 50% of them are spent talking about Sansungate and whoever holds the patents for the Retina Display, Sharp or which other company, you even said "However, Samsungare developing a newer version of the Amoled tech that they use in their phones, expect to see a Retina competitor in near future."

So you even brought Samsung propaganda of their phones and stuff in this thread, and you think your posts are more relevant than my direct comparison with other RETINA DISPLAYS FROM APPLE ITSELF and the display manufacturers that we are discussing here.

So, keep your censorship for yourself and spare me of this c...

I just noticed this problem today. I ordered the lapton about 2 days after it came out and it was delivered within 3 weeks. I checked the terminal and its LG. I called apple and set up an appoitnment at the genius bar for tomorrow. I hope they fix this problem for me. I'll ask for a samsung replacement to see if they agree. I will post back tomorrow and let you all know how my issue is resolved.