Q: MacBook Pro Retina display burn-in?

For all their defects, LGs do have better black levels though.

Thats my opinion also, kinda confusing when I see retinafan post :every single person that has had the opportunity to compare both LG and Samsung have said that their Samsung screen is brighter and more vibrant than the LG screen and they don't have to turn the brightness level up as high on the Samsung.

I go the to stores and see every MBPr under bright lights have great contrast, vibrant colors, and more then sufficient brightness.  Has any online site conducted a study yet of the different white/black/contrast levels against the Samsung/LG panels for the MBPr?   For example similar to AnandTech http://www.anandtech.com/show/6023/the-nextgen-macbook-pro-with-retina-display-r eview/5

I have been trying to get a replacement for my rMBP with heavy IR for weeks and they won't budge. All they offer were repaires, seems like i will have to go with that. My question is have anyone ever gotten a samsung screen from a repair? I know it's still a lottery, but just wanted to know if it's possbile.

I went in with the IR problem (LG screen) on Tuesday, and I was given a repair ticket for the screen. I got a call a couple of hours ago saying that Apple Corp. is working on a software fix/update. They will not replace my screen until they hear from Apple Corp. The words used were  something like ........they wanna use the software to pull the hardware into running within it's specs. They've acknowledged that other machines are showing the same problem. They agree that changing the screen might not fix the problem (assuming I get another LG screen).

I would be out of reach of any Apple Store after 3rd Sep, and I told them that I'm willing to wait a week for a software upgrade and then I'd like to take chance and get my screen replaced (hoping for a perfect Samsung screen). But the store people are not going to promise anything until they hear back from higher authorities.

If Apple indeed fixes the problem with a firmware upgrade - then it'd be great. If not, and they decide to replace the screen, I might not be within the reach of any Apple store for 3 months. Being a student of photography, I'll have to use my MBP daily for my classes --- getting it shipped for repairs would be very troublesome.

Where did you go to? Do you think they speaking the truth or are they trying to cover the problem? i mean it could be that they are lying. i spoke to a senior worker apple today (support phone) in denmark, the person was swedish and they didnt know anything about the problem until they googled for it.

also they didnt know that lg and samsung are producers and said there is no way to know when you replace or repaire

i hope others who have heard about the firmware will share it here.

I posted last night about a solution to this issue to johns1 and it is up to you to try it or not. If you are near and can go into a Apple Store, find a manager that will listen and who is friendly. Ask him or her to please do a Ripley on some of the units they have in stock and they can find you a Retina that has a Samsung display. Ripley is a in house system that Apple has that tells them the manufacturer of the major components within any computer they have in stock by entering the serial number of that unit. This saves a big hassle for them and for you by knowing what your'e getting before you pay for it. Most people do not know about this but I can tell you it is real. They really don't want people knowing about this because everyone would be asking. This is not some made up story. I have done this more than one time and I did it today. I can tell you that I had a dozen Retinas checked today and out of the 12 units only three of them were Samsung panels. The particular model that was checked was the mid. Feel free to reply and I will do all I can to help you to get it right.

Most of my work is done in Linux (yes, it is possible to get Linux running well on this machine with a little work) and the IR issue shows up the same there as it does in OS X. It also shows up in Windows.

vic_seadog wrote:

 

So, I did returned my second retina LG with screen issue. I was wondering if we can put aside possible software (drivers) root cause by testing this machine with Boot Camp in Windows environement. Any one already performed test like that?

I went to the Apple Store in Lexington, KY. I do not know if they are lying or not. Hopefully not. I did try to persuade them to replace my screen if no firmware upgrade is offered within a week. They say they can't do anything until they here back from higher authorities.

I'm at a loss. I'd be glad if anyone else knowing about a firmware upgrade share his/her story.

Thank you for your advise. I plan on waiting a few days.

I went to the Apple store today to try swapping one more time and I spoke to both the store manager and the admin genius. Neither one knew of any system called "Ripley" and both said there was no way for them to tell what type of panel was in a laptop without opening it up and testing. They even let me open a new box and test to see what panel it had (LG). Both were extremely helpful and sympathetic and I believe they would have gladly used such a system to help me if it existed. I then checked with a different store and they also didn't know. I also googled this and found no results for anything related to Apple stores called Ripley or anything like it. Maybe the store to which you went has their own system or something.

lel62 wrote:

 

I posted last night about a solution to this issue to johns1 and it is up to you to try it or not. If you are near and can go into a Apple Store, find a manager that will listen and who is friendly. Ask him or her to please do a Ripley on some of the units they have in stock and they can find you a Retina that has a Samsung display. Ripley is a in house system that Apple has that tells them the manufacturer of the major components within any computer they have in stock by entering the serial number of that unit. This saves a big hassle for them and for you by knowing what your'e getting before you pay for it. Most people do not know about this but I can tell you it is real. They really don't want people knowing about this because everyone would be asking. This is not some made up story. I have done this more than one time and I did it today. I can tell you that I had a dozen Retinas checked today and out of the 12 units only three of them were Samsung panels. The particular model that was checked was the mid. Feel free to reply and I will do all I can to help you to get it right.

I'm not sure, but is the same driver/firmware (for the screen) used by the different operating systems running on the machine? If not, then I guess it might be concluded to be a hardware issue. So a software fix might just run the display correctly while using Mountain Lion, but will have problems with windows, or linux. In that case, I presumably Apple will not take any responsibility to cure the problem.

deepanjan91

I'm not sure, but is the same driver/firmware (for the screen) used by the different operating systems running on the machine? If not, then I guess it might be concluded to be a hardware issue. So a software fix might just run the display correctly while using Mountain Lion, but will have problems with windows, or linux. In that case, I presumably Apple will not take any responsibility to cure the problem.

Hopefully a FW update is coming.   Still comments keep trickling in about they are working on it.

A driver fix would be for OS X only. A firmware fix would presumably fix any OS. IMHO it's questionable whether an issue like this could be fixed at the driver or system firmware level.But who knows!

deepanjan91 wrote:

 

I'm not sure, but is the same driver/firmware (for the screen) used by the different operating systems running on the machine? If not, then I guess it might be concluded to be a hardware issue. So a software fix might just run the display correctly while using Mountain Lion, but will have problems with windows, or linux. In that case, I presumably Apple will not take any responsibility to cure the problem.

First, I'm not an expert on display technology by any means.

With that being said, since Image Persistence is a result of extended static image being displayed, if the firmware were to introduce one or two different flashes of... let's say white every second, the "static-ness" is effectively gone. And due to LCD's very high refresh rate this won't be noticable to human eye.

Of course it's "cheating" but it would work around the hardware problem.