Q: MacBook Pro Retina display burn-in?

I am really sorry to hear that. I am pretty certain it is not exclusive to any one store as I have done this in two seperate locations. I can tell you that before I made my purchase today that I did call another store in my region and spoke to one of the managers who had to call me back as she did not know about Ripley either. But once again I have done this in two seperate stores more than one time.

Or the firmware will correct the old one, which could have resulted by wrong function in the  control of the inputs and outputs,  somerhing behaveing wrongly, but this would not explain why some dont have IR

No sorry it is explainable by the fact  that some of the displays are conform with theyr  current input while some not,  cause not perfectly linear. So they could make a firmware were the valor would be conform trough all displays, its possible

Right, so it's possible that a particular design variable within a specific model number could be identified with a firmware fix addressing the issue.  Would love to see what's really going on behind the scenes in regards to this issue

I'll confess to not having reviewed every message in this lengthy thread.  I've followed some of the commentary regarding this problem on other forums.  I wanted to share my experiences with a machine that I received today.  The unit is a BTO that was shipped directly from China, and yes.. it's got an LG display.

I can't quite wrap my head around it, but when I first booted up the machine and went to check for dead pixels there was image retention on the display from files having been on the desktop.  But I had just booted for the very first time and there were never any files on the desktop.  This was observed within minutes of powering up, and it's very visible with any solid colored background, but not easy to photograph.  I'll attach a link to a photo that I took.  Note that I was able to manipulate the contrast and exposure on some photos and very nearly decipher the file names assocaited with these phantom images.

I left the machine powered up through the day and varied the content on the screen, but it did not make any improvements.

Image (icons are vertically stacked all along the right edge):

I too have been experiencing burn in/ghosting issues on my macbook pro retina. I even took a photo of it in action: http://i50.tinypic.com/2djnygy.jpg

So today I decided to take it in the apple store because it really started annoying me. After reading some of the comments here, I was expecting a 5 day repair process because it's been nearly 2 months since I this bought this macbook. (Way after my 14 day return time frame.)

To my suprise the apple staff acknoledged the issue and immediately gave me a brand new replacement. Before opening the box they verified the screen panel was made my Samsung so I wouldn't experience anymore burn in or ghosting issues.

I am still suprised and very impressed with how they handled the issue. I was not expecting a new replacement. I'm not sure if I just got lucky or not but I'm sold on Apple.

shadow82x

So today I decided to take it in the apple store because it really started annoying me. After reading some of the comments here, I was expecting a 5 day repair process because it's been nearly 2 months since I this bought this macbook. (Way after my 14 day return time frame.)

When I got perturbed about base model 5 weeks after introduction offering full customization, Apple had no issue crediting prior purchase against custom build almost a month later.  If the unit is not meeting a customers needs they are very respectful of your requirements, especially for repeat customers.  Even if my LG panel that use to take 30 mins to see anything barely got worse, I have AppleCare and they know would take care of it.

took mine into the local Apple store in town (not an actual Apple store... but a local place that does warrenty work / etc. close enough).

i sorta know them from taking various work machines there in the past. so was able to arrange a minimal-downtime repair. dropped it off. they replaced it within like 30 minutes.

when i picked it up... i checked the Terminal... boo. another LG/Sharp panel. and with the identical model number as before. was hoping for a known-good Samsung panel.

earlier today (pre-replacement) i left a Numbers spreadsheet open for maybe 10 minutes on full brightness. switched to a space that had an empty PS CS6 window on it (CS6 has a full screen grey background) ... i was able to actually read the spreadsheet cell contents in the burned-in image. so so very bad.

after replacement... that was the same model # LG/Sharp panel... did the same exact thing. NO BURN-IN! granted it has only been used for 8-ish hours so far.

but... yay!

granted... i didn't notice the initial burn-in until 2-3 weeks after getting the machine in the first place. ideally it isn't an issue that will show up again after 2-3 weeks on this replacement.

so (at this point) i have a replacement display assembly that says it is a "LP154WT1-SJA1" and has no burn-in.

i just hope it stays that way!

Somebody knows a Apple Germany page where i can see that they are changing MacBooks with ghost pictures. Apple Germany tells me, they are only changing MacBooks in America

Thanks for help

My Apple contact also said they are "repairing" it. Not replacing. Ordered it the same day it was released. I cannot afford leaving the Machine for weeks to be repaired.

What can I do?

In my case I went to the apple store (in France) they said it's "normal" and wil disappear after "some time".... and are not repairing nor echanging it .... any thoughts ??

alexksso wrote:

 

In my case I went to the apple store (in France) they said it's "normal" and wil disappear after "some time".... and are not repairing nor echanging it .... any thoughts ??

yeah, my thought is that they're *really* geniuses.....

so ? any clue what my options are ?

point them to this thread, and if they insist saying that it's normal, order an 'unnormal' macbook.

They only thing you can do is trying to convince them.

just off the line with applecare - at least they seem to listen - apparently this is fairly new in Europe but they will be investigating and calling me with feedback next week. Sent them a screenshot and a picture ... which was easy since burn ins only take a 1 or 2 mins now to occur on my screen (which sounds worse than what most of the guys here seem to be reporting)

Better than a "it's normal" answer from the geniuses anyways.

Link to said picture : https://twitter.com/alexksso/status/239019478522929152