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  • bjiibj Level 1 Level 1 (0 points)

    tivoboy wrote:

     

    Here are my test results

     

    T11459T2002P1G5aBd0I1

     

    It would be helpful I think if people also included their panel type and what the results actually were (image retention or no image retention).  It's not clear at all from the result code.

  • goosemark Level 1 Level 1 (0 points)

    Leoul wrote:

     

    Is there someone who is lucky to receive a Samsung panel with the standard configuration 2.3 / 8GB / 256 ?

     

    I have a standard configuration.  First MBP was an LG, replacement MBP is a Samsung.  Left a window open all night long and no IR on the Samsung.

  • @raj Level 1 Level 1 (0 points)

    Hi

    With this growing problem with the display I am afraid to buy one

    Is there any way to find whether the display is lg or Samsung from the box package before opening up

    Looking forward

  • RetinaUser Level 1 Level 1 (0 points)

    So you don't have image retention at all?

  • bjiibj Level 1 Level 1 (0 points)

    @raj wrote:

     

    Hi

    With this growing problem with the display I am afraid to buy one

    Is there any way to find whether the display is lg or Samsung from the box package before opening up

    Looking forward

     

    No, not that anyone has had any success with.

  • bjiibj Level 1 Level 1 (0 points)

    @raj wrote:

     

    Hi

    With this growing problem with the display I am afraid to buy one

    Is there any way to find whether the display is lg or Samsung from the box package before opening up

    Looking forward

     

    I think that everyone really needs to keep in mind the extent of the problem.  Only you can decide whether or not this is a show-stopper issue for you but realize that even for people for whom the image retention problem is very easy to reproduce in artificial situations, it is almost never perceptible under normal use.

     

    There are a couple of people who have posted that it's so bad for them that they see the image retention on colorful backgrounds like the galaxy background.  But for the vast majority of people affected by IR, myself included, you absolutely cannot perceive it except on a flat grey or other flat color background within a limited range of brightnesses.

     

    Most people are not happy just knowing that their display is somehow less than perfect, even if it's not actually tangibly going to affect them.  And of course, there are some image professionals for whom even the hint of the possibility of image retention is unacceptable because accurate color reproduction is vital to their work.

     

    For normal use, by normal end-users doing non-image-professional work, it is simply a minor inconvenience at most.  I have used my rMBP very frequently since first noticing that it had IR on a flat blue background (the Windows 7 desktop in VirtualBox), and it has never once been noticeable to me except that one time, unless I specifically try to cause it via artificial use cases.

     

    All that being said, this is clearly a defect and it's not something that anyone should accept (unless they truly don't care about it, which is fine as well).  But it doesn't make the laptop unusable.  It does mean that you have to take the risk that Apple will never fix it (which I think is unlikely), and that you have to probably live with it for a while until Apple can come up with a satisfactory, coherent, world-wide strategy to address it.

     

    Alternately, you can choose to play a game of Samsung roulette which just seems to me to be an incredible amount of unnecessary hassle for all involved.  I'd recommend waiting a couple of weeks/months and if Apple doesn't have a more customer-friendly way of dealing with this problem then we can all start making a seriously huge stink about this.

  • tivoboy Level 1 Level 1 (10 points)

    panel type LG

    LP154WT1-SJA1

  • lionhoho Level 1 Level 1 (0 points)

    I'm really trying to calm down. When I first got the IR issue, it was just 3 weeks after I received the online order and  I reported the problem, then I have the screen replaced (I asked to replace the laptop but they didn't want to and said if I got the problem again, maybe they can try to replace the entire mpb). Now I have the second screen got the IR issue, after one week talking on the phone and went to the apple store for several times, the only answer was I left the laptop at the store for up to 5 days for replacement. To replace the mbp? NO WAY!! Then I try to call the online service who helped me before, after one talke days ago, no I can't reach him, I got voice mail for all the day.

     

    I need to work on the computer everyday and I spent entire month to transfer my stuff from old PC to MAC, and now if I want to fix the issue, I have transfer them back and stat to use my old PC, then drop my new mpb which cost thousands dollars at the store for up to 5days! I was trying to be polite and I know lots of you guys have the issue solved smoothly, but wjy I have such products and services so different??

     

    Is this apple? One of the most expensive company?? You don't sell like dollar mart!

  • my-username-was-taken Level 1 Level 1 (0 points)

    @lionhoho Same. Exact. Position. Well almost, I have not yet gone through the repair game. I'm leaving for a trip and don't have time for them to repair my machine. I need to use it, broken or not.

  • lionhoho Level 1 Level 1 (0 points)

    Thanks dude. I actually was thinking return it and get refound if it is possible. I'll try a nice pc instead, although I had a nice experience of using MacOS. I trust apple, and I purchased apple care, I purchased 4 iphone 4s for my family and friends, and now see what I got...

  • my-username-was-taken Level 1 Level 1 (0 points)

    Sounds a bit trollish...It's not really a Mac vs PC thing at all here. The same hardware can exist in both. It's simply about the fact we paid a premium and are left with less than perfect hardware. That is not typical of Macs. I think the entire reason why this thread was created and why people continue to report their issues and be persistent is simply so that we ensure some sort of response from Apple. If no one reported any issues (with or without, understandable, frustration) then yea...Apple would likely not lift a finger or potentially even know the issue was so wide-spread.

     

    From the sounds of it, there was simply a bad lot of screens from LG. If other LG screens are just fine and the Samsung ones are as well...Then this lot (or few lots) of LG screens are simply bad and we all certainly hope not up to Apple's standards. Hey, it happens...PC or Mac. Dell or Apple or Sony or HP. This happens. All that anyone really can hope for is Apple to recognize the issue and make good on it. It's just the cost of doing business. Again, that's why we paid a premium, right?

  • stecube Level 1 Level 1 (30 points)

    my-username-was-taken wrote:

     

    From the sounds of it, there was simply a bad lot of screens from LG.

    My display was replaced on friday and I had to wait it to arrive, so it can't be a 'bad lot'. It's something more serious...

  • rrahimi Level 3 Level 3 (615 points)

    What I'm worried about is that the faulty screens making their way back to the production line. In all likelyhood they go through similar QA procedure as before then they won't be caught.

     

    There's no way to mark them either. My return report has something along the lines of "video problems, squares and circles on screen". I wish it was possible to include more detail there but seems like they have to choose from a list.

  • hocheung20 Level 1 Level 1 (45 points)

    Just got back my 2nd replacement (3rd screen). Lo and behold, it's LG again. I was even able to reproduce IR in-store. I spoke to one of the managers in the Galleria store and he said that he wasn't going to keep replacing screens and that he would be in touch with Applecare and he would call me back.

     

    Let's see what happens...

  • cwen824 Level 1 Level 1 (0 points)

    LG week 32 with IR problem