Q: MacBook Pro Retina display burn-in?

Hey guys,

I purchased my rMBP on July 9th, and I'm just noticing image retention problems now. I have very noticeable IR - I only have to leave something on screen for less than 3min in order to get pretty severe IR - enough to read text on a 50% grey background.

I just found this thread today. Obviously, I have an LG pannel. I scheduled a genius bar appt. for tomorrow. What are my options? Am I too far from my purchase date to push for a replacement computer?

NPuter

Hey guys,

 

I purchased my rMBP on July 9th, and I'm just noticing image retention problems now. I have very noticeable IR - I only have to leave something on screen for less than 3min in order to get pretty severe IR - enough to read text on a 50% grey background.

I just found this thread today. Obviously, I have an LG pannel. I scheduled a genius bar appt. for tomorrow. What are my options? Am I too far from my purchase date to push for a replacement computer?

I would be very nice, and demonstrate the noticable IR and let them decide if they will repair or outright replace the laptop for you.  

I heard about the issues with image retention, so when I got my first MBP I immediately checked it and found nothing wrong.  Three weeks later, I noticed that it was starting to burn in so I had the display replaced.  Of course I checked the new screen as soon as I got it and also found it flawless, but around 3 weeks later and it's back and worse than ever. Leaving a window up for only about a minute will cause severe burn in that lasts more than 15 minutes and is even visible on "busy" backgrounds.

The odd thing is that it just suddenly appeared in both cases.  The burn in currently is bad enough that there is no way I would not have noticed it before this point if it was happening gradually.

Both are LG screens. 

I'm going to the Apple store tomorrow, hopefully I get a good one, but based upon what I'm reading, I'm not optimistic.

Sir Finkus

I heard about the issues with image retention, so when I got my first MBP I immediately checked it and found nothing wrong.  Three weeks later, I noticed that it was starting to burn in so I had the display replaced.  Of course I checked the new screen as soon as I got it and also found it flawless, but around 3 weeks later and it's back and worse than ever. Leaving a window up for only about a minute will cause severe burn in that lasts more than 15 minutes and is even visible on "busy" backgrounds.

 

The odd thing is that it just suddenly appeared in both cases.  The burn in currently is bad enough that there is no way I would not have noticed it before this point if it was happening gradually.

 

Both are LG screens.

 

I'm going to the Apple store tomorrow, hopefully I get a good one, but based upon what I'm reading, I'm not optimistic.

How odd, nothing for 3 weeks then suddenly you have IR that appears in a minute and takes 15 minutes to disipate?   I can rationalize someting going wrong once, but twice in this bazaar manner makes me wonder what is causing your situation?    I like to know what the Apple store staff think about this.

Same for me, I'm on my second LG screen (which is awfully yellow tinted, I tried calibration, but meh).

Gets worse with time.

I'm going in the 'shop' tomorrow, Genius appointment... I took more pictures and I'm pretty angry right now.

See the IR issue:

Try to stay peaceful man, you will be ok in the end.. getting angry wont help.  :)

Oh and to all the naysayers who say:

"why do you care, it's only light-on-dark-gray and that's pretty specific",

well, here is an example of unacceptable daily use in the life of a non-photographer, non-videographer, yet pretty important to me.

exhibit 1: fMRI (functional magnetic resonance imaging) software showing brain areas in three dimensions for experimental/clinical/research purposes. Notice how, like radiography, coloring, shading, and contrast are paramount to the interpretation of what is going on.

(notice how yelloish it all is by the way)

Exhibit 2: a few minutes of this, then I blank it out by going into Expose/Mission Control/whatever mode.

See, I call this unacceptable. Not to mention pretty awful for scientific purposes when using information visualization tools.

Exhibit 3: same image blanked out, but swiping up on my trackpad, it gets more contrast or something (show desktop + mission control ?).

Sad. Just sad. Like yellow sad, really.

Dr Sly

want to share my experience with the LG screen. My first one was with a LG, at the beginning was just perfect.  after about three weeks, and i updated the system to mountain lion, i have noticed there is burn in on the screen after only 4 or 5 minutes, it was very noticeable, and was getting worse. So i had asked for a replacement in store. I got the new one after several weeks, this one is with samsung screen, util now, there is no burn in.

Here's yet another thread from MacRumors not linked before.

Anyone here with a REPLACEMENT LG screen that has no IR?

The # 5 post is interesting

We have two replacements at the office.

The original LG displays had the dramatic, highly visible defect.

These two replacements are also LG, yet they are just fine. They've each had about 60 hours of usage & show no sign of a problem.

Interesting to have thie poster easily identify IR issues with some original LG displays, and then we have them replaced and no IR.

finally the tech sites are starting to report this issue.

http://www.extremetech.com/computing/134985-apples-new-retina-display-dogged-by- image-retention-increasingly-unhappy-users

Hi Guys. I have the same problem. LG screen, simply horrible image retention.

I have booked an appointment at the apple store on friday and hopefully they will replace it instead of being aholes.

I can't believe I paid so much money for this crap. And the stupid part is, even if they do replace it, chances are they give you another rmbp with another defective LG screen!

SOOO angry right now.

Sev BH wrote:

 

Hi Guys. I have the same problem. LG screen, simply horrible image retention.

I have booked an appointment at the apple store on friday and hopefully they will replace it instead of being aholes.

I can't believe I paid so much money for this crap. And the stupid part is, even if they do replace it, chances are they give you another rmbp with another defective LG screen!

SOOO angry right now.

I am in the same position. I am very happy with the computer - actually, if the IR problem was uniform across all rMBPs, I would be fine with it. It's the fact that apple has this screen lottery going on with one display that is clearly flawed. The fact that we, as the end-users, can tell the difference between the two displays just by looking at them is just not acceptable...

pescio wrote:

 

finally the tech sites are starting to report this issue.

 

http://www.extremetech.com/computing/134985-apples-new-retina-display-dogged-by- image-retention-increasingly-unhappy-users

It is about time this issue was given more recognition considering its apparent uniformity across a high percentage of all LG manufactured panels. Coming to think of it, the user they mention in that article seems to have had a terrible experience very similar to mine...

I ordered my custom rMBP (2.6/16/512) on the 20th and it has been shipped today, due to arrive later this week.

This thread has made me quite nervous about it's arrival, hoping that I get either a good LG or (more preferably) a Samsung display. I need it for work, so I can't really afford the hassle of the endless returns/replacements (which sounds like it's just pure luck as to which you get).

Here's to hoping! Maybe I'll be too excited on it's arrival and forget to even check which display I have.

Sorry about your bad luck with LG. Same boat, two faulty screens with bad IR.

Ignore the one or two naysayers around who claim you and others are imagining things.