Q: MacBook Pro Retina display burn-in?

seank92 wrote:

 

yep pretty much, i can only hope lol

 

did u custom order your 2?

Yeah, they were both 2.6/16/512 models (upgraded RAM). I ordered the first one through the online Apple Store and they advanced-replaced it once (with what was obviously an early-production run model since I got it within 5 days). The first screen and both the IR problem and it had the "bright spot" or "mura" problem a few others have mentioned. Second screen just had the IR problem, but I think it was even more severe than the first screen (it would appear in less than 5 minutes and was often visible regardless of my desktop background picture). They wouldn't replace a third time, but they did offer me a refund (which I took). I don't want to waste time playing the lottery so am just waiting to see what Apple finally decides to do.

karolyi wrote:

 

It could be a coincidence, i agree.

 

Unfortunately, i'll be changing places in the next few weeks, and cannot bring it to an apple store asking for repair/refund.

 

After i managed to settle down in the next city, i'll be looking for repair/replacement/refund, depends on the situation.

Dude, If your still within your first 14 days NQA return period, I'd return that sucker... My first call with apple support they already wanted to do repair, and not an exchange. I think this unacceptable for a new (1.5 months old) machine!.

Walleyehntr2,

- put a number of windowed apps in front of a dark grey wallpaper for 10-15 minutes, or a chessboard image in front of a dark grey wallpaper, and see if there is a persistence (ghosting) of the previous image stuck on the darker background 

If so,

- do this in the Terminal app:

ioreg -lw0 | grep \"EDID\" | sed "/[^<]*</s///" | xxd -p -r | strings -6

- if your screen designation begins with LP... it is an LG screen, if it begins with LSN... it is a Samsung display. There is also another vendor whose name I forgot.

- In my monitoring of this issue on the web (from July onward), it is my personal experience and understanding of what I read on the web that *only LG displays have this issue*, but not all of LG displays (or so do some people claim. They might not care enough to test it thoroughly)

- Also my experience that Samsung displays are superior in every aspect (coloration, brightness, and more importantly, no image retention) to the LG panels, all things considered.

- It is also worth noting that one cannot ask for Samsung displays, it's pretty much like lottery...

There you go.

its most certainly a hardware issue, as you have noted. However, a software modification can help cover it up. (Which i think would be a horrible way for apple to go about doing this and it would **** me off)

The screen for mine (LG, sadly). However, thus far, it is a fine screen, no IR has developed yet. The brightness of the screen is really really high to me compared to my old dell. But i have never has a macbook or any apple to compare it to.

All in all, its a pretty amazing machine. Of course, i will continue to look for the IR over the next couple of weeks.

You have a whole year to complain about it ;-)

JustSayNo wrote:

 

seank92 wrote:

 

wondering if the issue isnt as big as thi forum makes it seem

You can only hope that's the case, but there are plenty of people that thought their LG screen was fine when they first got it only to see IR increase over the next few days/weeks. Best of luck, but after two returns due to heavy IR LG screens, I'm waiting until Apple officialy responds before trying again.

Does Apple ever respond to these types of things?  I mean they responded to the whole iPhone antenna thing only after overwhelming pressure from the press.  Have they ever officially responded to anything else?  I think that I remember hearing about a recall because of some graphics issues on one of the macbooks a few years ago.  And something about bad batteries.  But that is a safety issue, and they'd be stupid not to be proactive about that.

When the new iPad came out, I had a lot of problems with weird screen tints and yellowish screens and dark edges and dark corners, and a whole host of other things.  There were a number of threads going on here about it, as well as other sites on the internet.  I went through 14 before I got one that did not have screen flaws.  Now of course I realize not every iPad had problems with the screens, but there were a lot of people complaining at the time.  And the fact that I got a whole bunch of duds before hitting on one with no flaws says something.  At least to me.  And no, I wasn't being over sensitive.  The screens that I got were actually all screwed up. 

The point is, nothing was ever done about it.  It's almost the end of August and I'm still seeing posts from people about yellow iPad screens and weird pink, green, and purple screen tints.  Nobody made a big enough stink about it, and Apple appears to have done nothing to remedy the situation.  Six months in to the release cycle.

The following is all speculation on my part.  As I'm often told, I don't know what the heck I'm talking about half the time.

If Apple does fix this issue, then they'll do it quietly.  Someone earlier posted something about how it might be too late for the LG screens, just because of the amount of time it takes to start production on something that's redesigned.  So it's possible that the only fix for LG screens might be a hack software fix to make the problem appear to not be there.  Of course the best fix would be to take back any rMBPs that people are complaining about, and making sure that they get a screen replacement with a Samsung screen.   That would be the most responsible thing to do.  But IMO, they'll push out some software hack, and then all of a sudden, people will start getting LG screens that no longer display the issue.  But it won't be the hardware that's fixed.   And Apple won't just do away with the LG screens.  I'm sure that they paid a lot for them.

What's interesting is that the rumor mill is saying that Apple is working on a 13" rMBP right now, and that they'll be using screens from Samsung, LG, and Sharp.  I wonder if they'll fix the issue on the 13" rMBPs that have LG screens, or they'll just introduce the same software fix to make it appear to be fixed.

I've been following this thread from post number one.  Originally I was thinking of buying an rMBP, but I decided to go with an MBA.  And now I'm in the process of returning that because quite frankly, I really don't like the screen.  It's a Samsung screen (which is the holy grail on an MBA, at least according to the forums), but the fonts look weird and it doesn't port out very well to my external monitor.  1699 is too much to spend on a laptop that I'm not absolutely in love with.

Now I'm just sitting tight and waiting to see what 9/21 brings.  Portability isn't actually my top desire, so I'd be happy with a refreshed Mini.

I sincerely hope that every one of you ends up a happy rMBA owner.  But if you absolutely don't need the laptop right now, it might be a good idea to hold off for a bit, instead of playing the lottery.  The lottery seems rigged in LG's favor.

My machine is about 1 month old, and the IR just appeared yesterday. I'm out of the 14 day period.

The second problem is, i'm not able to wait for replacement, i'm using the MBP for my work heavily, so without an instant replacement i'm out of business, losing money.

Apple is definitely not going to pay the outage they caused with the replacement time, so i'm not in the position of returning it until we got something official that they would replace it within a service campaign.

I had a MBP6.1 before, there was an onboard GPU problem with it. Brought back after 3 years, in 1 day the motherboeard was replaced and my notebook did not even had any extended applecare warranty. I'm looking for something like that. Until then, for me apple is not any better then any sh itty manufacturer.

Hello,

Unfortunately, if you have an LG screen, it seems likely that you're going to have the image retention issue...and it will only get worse.

When I first started testing my rMBP for this issue, I needed to test with a checkerboard pattern on a solid dark gray desktop background for over 15 minutes to see it, and it wasn't obvious. However, now, after owning this machine for over 6 weeks, I can see it clearly with even the default Galaxy-picture desktop background and simple text open on the screen.

Check out the attached picture I took of my screen after 10 minutes.

The text in the image is from Safari opened onto the exact thread you're reading right now. You probably can't quite make it out from the crummy photo, but the text in the retained image is actually readable, even the small text. Now, it obviously doesn't show up quite as well on detailed picture desktop backgrounds (which is why I still used the solid gray desktop background for this photo), but with the naked eye it stands out like a sore thumb and it's easy to see without ever reading this thread. In other words, this problem is easily noticeable during normal everyday use, and it's unacceptable.

Fix this issue Apple!!!

Please issue a public recall on all rMBP laptops containing non-Samsung LCD panels!

I WANT A DISPLAY WITH A SAMSUNG LCD PANEL!!!

Nothing else will do!

No firmware update is going to cut it either, so don't even try to pull that!

Give me the machine I paid for!

I'm sick of the runaround I'm getting and I'm seriously questioning the product loyalty I've had for Apple thus far.

This is extremely frustrating...especially the public silence from Apple in the face of an over 120 page thread full of upset customers.

:-(

Seank92,

I do not consider a firmware patch to be a reasonable way to 'future-proof' bad tech on its release day. It's bad rep for Apple (but they apparently care little about that), and it's not good for consumers, unless of course you wait all the way until the end of your warranty and pull a bird on them by claiming it's defective.

I think that:

- considering Saumsung screens are superior in every aspect (white point and color temperature, contrast and brightness, and no image retention),

- considering some LG screens are reported to exhibit a wide range of image retention in terms of magnitude,

Well I believe that it warrants full replacements or display replacements.

Unfortunately, my LG screen replacement was not only exhibiting image retention, it was also from the same bloody time frame in terms of manufacturing date, so the replacement I was sent was pretty much an old LG display spare part.

I told the Apple Store Geniuses that I will be coming back until I get a perfect LG screen or simply a Samsung screen. I do have another computer at home, I hate that Dell workstation, but at least I'm not going to settle for a subpar display on a pro machine.

The part I dislike the most is having to register for a Genius Bar appointment, going there to show them the problem, making *another* appointment to get a display replacement on order (3-5 business days, they are always backorder on the spare parts for rMBPs), coming back to drop the 'puter, then waiting another 2-3 business days to get the computer back.

I am thankfull that at least the Apple Store is located within 20-25 minutes of walk. I could not imagine having to commute for this or to send it back and forth by mail...

Dr Sly wrote:

 

Seank92,

 

I do not consider a firmware patch to be a reasonable way to 'future-proof' bad tech on its release day. It's bad rep for Apple (but they apparently care little about that), and it's not good for consumers, unless of course you wait all the way until the end of your warranty and pull a bird on them by claiming it's defective.

 

I think that:

 

- considering Saumsung screens are superior in every aspect (white point and color temperature, contrast and brightness, and no image retention),

 

- considering some LG screens are reported to exhibit a wide range of image retention in terms of magnitude,

 

Well I believe that it warrants full replacements or display replacements.

 

Unfortunately, my LG screen replacement was not only exhibiting image retention, it was also from the same bloody time frame in terms of manufacturing date, so the replacement I was sent was pretty much an old LG display spare part.

 

I told the Apple Store Geniuses that I will be coming back until I get a perfect LG screen or simply a Samsung screen. I do have another computer at home, I hate that Dell workstation, but at least I'm not going to settle for a subpar display on a pro machine.

 

The part I dislike the most is having to register for a Genius Bar appointment, going there to show them the problem, making *another* appointment to get a display replacement on order (3-5 business days, they are always backorder on the spare parts for rMBPs), coming back to drop the 'puter, then waiting another 2-3 business days to get the computer back.

 

I am thankfull that at least the Apple Store is located within 20-25 minutes of walk. I could not imagine having to commute for this or to send it back and forth by mail...

did you read my post dude? i said id be ****** if they used a software patch to cover up the issue

saying that i would hate it too

seank92 wrote:

 

 

so maybe i got lucky or will has issues in a few weeks??

 

wondering if the issue isnt as big as thi forum makes it seem

Your LG screen will most likely start showing image retention in a few days or weeks.

The issue is as big as "thi forum" makes it seem.

Well day 7 now with my Samsung screen on my replacement rMBP, I have been using it for 3D graphics plus games and general use, with the unit getting very hot to the touch playing games and during rendering.

I have just run the retention program displaying the checkerboard for 15 minutes (making sure I didn't look at the image and burn it on my retina), and when it disappeared, there wasn't even the slightest trace of any image on the grey background even for a brief period.

So looking good.

If you have an LG, don't accept that the image retention is a normal characteristic of an IPS panel, it may be technically present in all panels, but it is not percievable at all  on the Smasung panel (and was very visible on my previous LG panel)

bjiibj wrote:

 

seank92 wrote:

 

 

so maybe i got lucky or will has issues in a few weeks??

 

wondering if the issue isnt as big as thi forum makes it seem

 

Your LG screen will most likely start showing image retention in a few days or weeks.

 

The issue is as big as "thi forum" makes it seem.

we shall see

Apologies, Seank92, I believe I wrongly read the negation of what you said about favoring a patch !

Yay... Apple Store just got my 2nd display replacement spare part...

Wish me luck folks, Imma drop my rMBP in the hands of... fate.

S.