Q: MacBook Pro Retina display burn-in?

I totally agree to that. Apart from having the problem of IR itself--- As a customer, I'm not happy with some screens being replaced, some machines being replaced and some customers being told to wait. I've been told to wait for the fix.

I agree that replacement is a lottery. I also agree that a firmware fix is easier. But I do not like 2 different qualities of screens being out there and paying the same for both of them. I will also not like it if the firmware fix actually degrades the screen quality.

BRanger wrote:

 

It's crazy that some of us have to fight with Apple to get the problem resolved while others are getting free stuff for their troubles.  This situation would benefit from consistency.

deepanjan91 wrote:

 

I do not like 2 different qualities of screens being out there and paying the same for both of them.

Well, Apple says the LG and Samsung displays are equivalent one to another . . . And even showing them this discussion, all I got was "you know, on the forums guys can write whatever they want". Yeah, of course . . . but more than 1.900 messages?!?!?

Well, I visited the Apple Store today in Amsterdam and had a chat with Genius there. They offered the replace the panel right away, but it take 7-10 business days. And most important, they were definitly aware of the IR problem and knew that certain panels, I.E. LG ones were having issues, and Samsung did not. Of course I asked if he could order a Samsung Panel for me then, but he couldn't do that. Still, with my machine being only 1.5. months, in my eyes still way too young for repairs, I wanted a replacement machine, but just as others in thread, they could only replace the screen, since it was over the 14 business days. Mind you, I should of asked for manager, but I didn't...

NPuter wrote:

 

BRanger wrote:

 

It's crazy that some of us have to fight with Apple to get the problem resolved while others are getting free stuff for their troubles.  This situation would benefit from consistency.

I agree 100% A statement directly from Apple is definitely warranted (like with the iPhone 4 antenna issues).

 

The guy at my apple store was more than happy to replace my computer (even though I had it for over a month). He said, "I wouldn't want my 1 month old computer to be repaired, so we are just going to give you a new one."

It really seem as if all Apple Stores just do their own thing, some deny IR exist and say wait for firmware fix, others replace the panel like mine, and other just replace the whole machine, even if over 14 days.

Now if Apple just makes a statement about this issue, and offer a proper fix.. or replacement program, and offer everyone the same treatment, we all payed alot of money for these machines.. We shouldn't need to argue with a genius to get it fixed or replaced..

But you know, Apple can't keep hiding this stuff, specially as more people realize that there LG panel is faulty... at least, thats what i hope..

JustSayNo wrote:

 

"Additionally, if they do a firmware fix, I'd guess that it would also apply to the Samsung screens, meaning that they could be degraded in the same way (for consistency) even though they don't need to be."

 

That is a really good point!

 

If there is a firmware update and it requires that we run a patch application  (i.e. Apple doesn't just sneak it in as part of one of their 10.8.X OS update packages), then I suggest that none of us perform this firmware upgrade until we can confirm that it's reversible. I'd hate to see one of you lucky guys with Samsung displays get screwed over because of some duct-tape solution designed to fix LG's crummy display issue. Also, don't forget that firmware is not the same as the software on your SSD drive, so you likely won't be able to reverse it with Time-Machine afterwards.

While I'm no fan of the firmware "fix", if it comes to that as soon as you run the patch it would check the display vendor (not unlike how we do it) . If Samsung is detected, it will either not really do anything or give you a message that "This firmware update is not applicable to your hardware." or something along those lines.

It really seem as if all Apple Stores just do their own thing, some deny IR exist and say wait for firmware fix, others replace the panel like mine, and other just replace the whole machine, even if over 14 days.

 

Now if Apple just makes a statement about this issue, and offer a proper fix.. or replacement program, and offer everyone the same treatment, we all payed alot of money for these machines.. We shouldn't need to argue with a genius to get it fixed or replaced..

You might have serveral different issues involved.  A lot of people tend to lump the same topic as one and the same problem.  Also noted is the different severity of the condition.  For example you have a panel that shows image retention fairly immediately, on the other hand you have a panel that a individual runs the test in one set of circumstances and it shows barely after 20 minutes, then you have people who show nothing until 3 weeks later all of a sudden. 

Its already been reported that Apple engineers are aware and working towards some method of correcting this issue.  Just have a number people here that think the solution is to play the lotto and hope that they end up with a Samsung panel versus a LG panel.   Going in a store and exchanging one after another is IMHO crazy and certainly I wouldn't expect Apple to allow that for very long.  Hopefully they provide insight to a resolution soon, so life can get back to normal here.

It really seem as if all Apple Stores just do their own thing, some deny IR exist and say wait for firmware fix, others replace the panel like mine, and other just replace the whole machine, even if over 14 days.

That's a clear indication that even internally nobody has officially acknowledged this issue. Had they have done that, you would be hearing the same response/excuse/resolution from all Apple Stores and AASPs.

I totally agree that. Yesterday I went to Apple at Square One (Ontario, Canada) because last week I was told I can have the screen been replaced, but I have to drop my laptop for up to 5days. Because I have to use it for everyday work so I came back and tried to contact with online service to see if we have any any better way to solve the problem. The truth is I called for 3 days and the senior I used to speak with was ALWAYS out of the office or on other line. I called hundreds but useless so I decided to transfer all my stuff to old PC and took my laptop to the store. It really makes me angry was when I arrived the store, they told be they can't replaced it because I have already had the screen been replaced once (month ago, around July 24). The most funny things was they taught me

1) "see, while we are talking, it is less than 5 minutes the ghosts disappeared, so this is not a hardware issue"

2) "this will happen under certain condition, so it is no a hardware issue"

3) "If we replaced the screen, what about it happened again?"

I was stunning there for the question. Was that a question I should answer?? Hey I'm a customer who got your defect product for over $2000

Then we discussed about whether or not this is a hardware issue. I even asked to talked with the Manager but I got the same answer. "It is not a hardware issue". I asked both of them, if they represent as Apple told me this is not a hardware issue, can I record your voice? The answer was NO, and I didn't see the apple care will work in this case because THIS IS NOT A HARDWARE ISSUE.

Anybody get an idea? How to protect our rights? We may need hardware professionals, or maybe lawyers, I don't know, but I do know is I spend the same money with others and I purchased a same product called Macbook with

Retina display, but I got different product and different services. Maybe Apple can fix the problem with hardware but I just want the same products with others which means works perfect without any firmware updates!

Maybe Apple can fix the problem with hardware but I just want the same products with others which means works perfect without any firmware updates!

Firmware updates occur because of various issues.  Why assume that a firmware update is evil?

Hey folks ! Just got my third screen (second replacement), and it's... another yellow LG display !

Le me to the Apple Genius:

"Well, it seems like I have yet another LG screen. Some people have had to have their MacBook Pro with an LG 'retina' display repaired as many times as *seven* times before getting a good (Samsung) display. See you in a few days, if I get the same kind of trouble again!"

Le me will return five more times, if I have to, Apple.

**** hath no fury like a fanboy scorned...

Did  you purchase with Credit Card? Check your Purchase Protection Plan. Contact the CC company. They are usually pretty good with protecting customers.

I don't know if your work depends on color reproduction but if does then the LGs are a good way to lose your job.

johns1 wrote:

 

Maybe Apple can fix the problem with hardware but I just want the same products with others which means works perfect without any firmware updates!

 

Firmware updates occur because of various issues.  Why assume that a firmware update is evil?

that is different I insist. Sure firmware can solve problems but that is not fair to some people.  For example someone cuts the the fruit in pieces and get rid of rotten parts and serve it to you as fresh dessert. It may look great and test great but will you eat that if you know it has been UPDATED?

lionhoho

that is different I insist. Sure firmware can solve problem but that is not fair to some people.  For example someone cut the the fruit in pieces and get rid of rotten parts and serve it as fresh dessert. It may look great and test great but will you eat that if you know it has been UPDATED?

Your making absolutely no sense.   A vendor can launch a laptop and have a series of firmware updates to prevent or correct issues that weren't found until after the launch.   Doesn't matter what brand.

This is exactly the reason why I don't want to get my panel replaced, so that they can just play screen lotto and may take up to 7 replacements to get a good samsung panel.

On the other hand , why should I have to deal with a subpar retina display just for apple to sort this issues out. That firmware update sounds like a good solution, if it really fixes the issue, and not just used to cover up a faulty display.. Think this also what lionhoho means..

Genius sad with smile on his face when I was at the apple store I still had 316 days to get it fixed.

Now I get your idea. Do you mean any laptop will use different parts from different brands so the laptop company will have a firmware to make all the parts work as no difference? The firmware may apply different attributes to different parts?

thanks bro.  I do work as a photo photographer as well as a video worker. That's why I can not stay with the defect screen.