Q: MacBook Pro Retina display burn-in?

I had my LG screen replaced a little ove a week ago for very bad IR i requested a Samsung screen but when i got it back it had another LG in it . I have been testing it daily using the TestRetension app and so far not the slightest bit of IR, I usually run it for about 20 minutes at a time also the brightness is very goo as well as the white's and the black's are really good.I hope it stays this way i also don't notice any lag i have a 2.7/16GB/768GB

cybrpimp wrote:

 

I had my LG screen replaced a little ove a week ago for very bad IR i requested a Samsung screen but when i got it back it had another LG in it . I have been testing it daily using the TestRetension app and so far not the slightest bit of IR, I usually run it for about 20 minutes at a time also the brightness is very goo as well as the white's and the black's are really good.I hope it stays this way i also don't notice any lag i have a 2.7/16GB/768GB

i have 2.6/16/256 with a LG screen. The laptop isnt even a week old yet, but i have been using it a lot and running the checkerboard test

Today i ran a 50-60 minute test, and NO IR at all yet.

I hope LG got their $hit together

The brightness is waaay better than my old dell and i find it to be too bright at night (til i turn it down)

the white is as white as can be, blacks are okay

I just received my 4th replacement computer today and it has a Samsung screen.  2.7/16/768 is my configuration.  As far as color and brightness go, it doesn't seem much different from the two LGs I had (I'm not sure what screen the first computer was manufactured with).

We need send the information to as many places as we can. The most important is we need helps from medias, tech websites, and maybe other professionals

THANK YOU!

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I am being offered a repair, no replacement even with Apple Care. Also the repair would take 2 weeks and there is NO way to expedite in any way. School just started and I sold my old macbook a week ago. Now I will have no computer for school or work for 2 weeks (possibly longer) to get a replacement screen. I am completely screwed for 2 weeks, I have no idea what I am going to do for school have to borrow a friends or something.

Anyone getting repairs how long did it take? Did they replace with a Samsung screen?

Running the retention app for 1 min, the image remains ghosted for 1 min and 30 seconds.

I have had my rMBP for two months and the problem seems to be getting worse. I feel like I am getting screwed royally.

I will never buy another Apple product again and will be telling everyone the same. Getting a Samsung direct and saving a ton of cash doing it.

they agreed for the replacement, you were lucky. I got the first screen replaced within 2 hrs at local store, and no replacement anymore from there. Now I can only wait till Apple release kind of a UPDATE to FIX the problem. And yes, I do have apple care.

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I pay for Apple Care, does that help me at all in this situation -- NO -- does it get me express return or a replacement to use while I wait for my computer to repaired -- NO. My livelihood depends on this machine not to mention furthering my education to help create a better life for myself. Inconvenient is an understatement. Does Apple offer me any resolution to my problem -- NO. I received a different answer every time I spoke to a different representative of Apple. The only thing I was offered was to replace with the only 16GB model they carry in Apple stores -- the maxed out version. The kicker was I would then owe the difference -- $1300 and it still might be an LG.

Anyone have a direct line to engadget, gizmodo, or any tech sites to make them aware of how poorly Apple is handling this issue. An image remaining on the screen for 90 seconds after being on there for 60 seconds is not normal behaviour in any shape or form.

I dont think we should make multiple Facebook pages, but just stick to one (:

Anyway, I'm following this thread for about a month now, and this is my first message. My MacBook Pro got a new screen 2 weeks ago, but nothing fixed. Still an LG screen. So I called the Apple Store in Amsterdam and made an appointment for next sunday. They were suprised because they never heard of this issue and wanted me to show them.

So I hope I hope this problem will be fixed soon! And I will still follow this thread, hoping to see an official statement from Apple.

you are right. I'm not an apple fan but I purchased 4 iPhon4s for my parents and friends. This laptop was my first apple product. I was exciting to become an apple user and now I just want to get refound if I can.

I took the laptop into Apple and they're replacing the screen. If you don't have AppleCare get it as when your 1 year warranty expires the screen costs over $1100 to replace!!

Funny thing was the apple associate look in their database and he said he didnt find this issue arising or being flagged so I'm not sure if this issue is with a small percentage of retinas.

Couldn't wait till September 3. Went ahead and sent:

Dear Mr. Cook,

I wanted to let you know about a problem I'm having with my new (less than a month old) Retina MBP. Any time I have a window open for more than a minute or two, an image of it burns into the desktop. After I send an email, you can still read the text on the screen. When this message is sent in a minute or two, I'll still be able to read it burned into the desktop for five to ten minutes before it fades away.

I've contacted Apple support, through 1 800 MY APPLE, and while Mark, the senior advisor I spoke with, was very friendly and empathetic, his solution is wholly unacceptable. He told me to set my desktop wallpaper to solid white, and to make a "sliding tile" screen saver from a solid white screenshot, and to leave these settings in place until Apple releases a firmware update. Needless to say, this is a ridiculous non-solution.

I didn't mind paying the $2,400 for this machine, as I've long used, and loved, Apple's MBP line, and this was supposed to be the best you've ever made. This display cannot be the norm, yet on Apple's community discussion forums I came across this thread with more than 180,000 views, and 2,000 responses. It seems I am not alone in my troubles. It appears, from the thread, that the trouble is with Retina displays manufactured by LG. If that is the case, then these should be recalled. I paid the same amount as users who received working Samsung displays, and I should receive the same experience and quality for my money.

I am confident that if you are made aware of this problem, it will be corrected immediately.

Thank you sir, and I look forward to Apple's response to this issue.

I sent my letter today as well, extremely disappoined with Apple, everyone needs to let them know about this NOW

Funny thing was the apple associate look in their database and he said he didnt find this issue arising or being flagged so I'm not sure if this issue is with a small percentage of retinas.

That's because they don't call it Image Retention in their DB. When I called to have the second replacement arranged the second rep on the call looked at the report and it was something along the lines of "Circles and Squares on the screen, distorted graphics". I kid you not. I have no idea how the first person put that in there when I was talking about retention/ghosting.

It's technically called: "Not meeting your visual expectations"

I just want to repeat what I posted here before

I learned from Genius at apple store

1) "see, while we are talking, it is less than 5 minutes the ghosts disappeared, so this is not a hardware issue"

2) "this will happen under certain condition, so it is not a hardware issue"

3) "If we replaced the screen, what about it happened again?"