Q: MacBook Pro Retina display burn-in?

I have two rMBPs at the moment, both LG and Samsung displays on the base model. I plan to do some tests in a few days. I just found out that the Samsung unit is around 4 grams heavier! My LG machine has gone through two screen replacements and has seen more use, but I doubt it could cut the weight worth a small coin. There can be other components that vary in weight ofcourse, but for those who can choose the unit they buy, have an accurate weighting machine at hand and choose the heaviest of the lot... I'd like to hear if this works. Good luck!

Ollerus wrote:

"I brought it cuz i feels like it."

Word!

zolobot wrote:

 

I have two rMBPs at the moment, both LG and Samsung displays on the base model. I plan to do some tests in a few days. I just found out that the Samsung unit is around 4 grams heavier! My LG machine has gone through two screen replacements and has seen more use, but I doubt it could cut the weight worth a small coin. There can be other components that vary in weight ofcourse, but for those who can choose the unit they buy, have an accurate weighting machine at hand and choose the heaviest of the lot... I'd like to hear if this works. Good luck!

LOL! That's awesome! Ingenious! However, with all of the packaging tolerances (they're not going to let you take it out of the box to weigh it) it likely won't work. Try it though. It would be cool if it did. Are you going to take some clear photos of the 2 screens at maximum brightness and the same image? It would be interesting. Also, do you have the IR issue on the LG?

Yes, IR on the LG is quite bad already after two weeks. I'll take some pics, maybe video.

You can weight the whole package ofcourse, but yeah it can be tricky...

zolobot wrote:

 

Yes, IR on the LG is quite bad already after two weeks. I'll take some pics, maybe video.

You can weight the whole package ofcourse, but yeah it can be tricky...

If it was only the laptops you were weighing, it just might work. It's just that the tolerances for each piece of packaging, the cable lengths (which add weight), etc...all add up.

I still think it was an awesome idea!

So here are pics of the IR after leaving on for 1 min -- the earliest amount of time before the screensaver or energy saver can kick in. I can actually read my email, it is now a security concern for me. IR was not apparent on my LG retina when I first received it and it seems to be getting worse now at 7 weeks in. Taking into Apple Store tomorrow to see what they say since Applecare and Senior Reps have told me: they will not replace, to wait for firmware, to send in for repair and hope for a Samsung, and to take into store. Real uniform answers across the board lol, basically a different answer for every different rep I spoke to.

Wow, that is teriible joekljk! Worst I've seen so far. How long did you have the MBP before IR started to be visible? I sent my LG screen back after just 11 days after I started to see faint IR after 5 minutes. But 1 minute - that is shocking. How can Apple expect people to accept this as "normal" - it's BS!

Good luck at the store tomorrow. Which country are you in?

Im in USA -- prob started notice a difference in display 3-4 weeks in. It came real apparent when I booted this morning to see a burned in image from my mail client. Also screen does not seem as crisp anymore

What really bothers me is the way I was handled by Applecare and by the Senior Advisors. One SA rep told me that he would not replace since my 7 week old was past 14 days. He also said it would be fixed by firmware and was not a hardware issue. He said I was lucky I had Apple Care because he would not even get it repaired for me right now. I asked how it not a hardware issue when I see burned in images off of a cold boot. He told me to wait for the fix. I hung up frustrated ready to fix him.

Customer Service rep was ready to get me a replacement after I explained my situation to a Tech Support Rep. Then after a long wait the Customer Service rep said in a nice way there was a change of plans and I was transfered to another SA who told me IR was normal. I explained how is it normal for an image to be on the screen for a min then stay on there for a min and a half. He was shocked -- put me on hold -- said that was extremely fast.  I also explained that my buddies retina had a Samsung display and exhibited none of these problems. I explained that I felt I had been sold an inferior product. He said I should take it in to the store and see what they can do but there was nothing he could do for me. Turned down again.

No way I am getting a 16GB Retina replacement so I have no downtime for school or my business. I have to buy another one during that time period or pay $1300 to exchange for the maxed out version which they have in store that has 16GB.

So this is how you treat a loyal customer who has bought their third laptop from you ntm turned on many many others to Apple products.

God forbid they actually do the right thing and replace however many times it takes until it is right.

Not looking forward to tomorrow at all

almost the same to me.

but the problem is who pay us for our time spent on Apple's problem?

Call them and explain again and again, then were sent to the store by online support, day and day, have nothing be fixed.

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Exactly Lionhoh --

Personally I feel anyone with this major of a problem should get an instant replacement, and if that customer has a "custom" order you order it for them and swap it when it gets in. My problem did not show up for a month, that is what really irritates me, if only I would have noticed anything wrong the first 14 days I would not be in this situation. Like I said, I know how to make sure I get a Samsung display on my next laptop - buy a Samsung laptop

Apples_8212 wrote:

 

Wow, that is teriible joekljk! Worst I've seen so far. How long did you have the MBP before IR started to be visible? I sent my LG screen back after just 11 days after I started to see faint IR after 5 minutes. But 1 minute - that is shocking. How can Apple expect people to accept this as "normal" - it's BS!

 

Good luck at the store tomorrow. Which country are you in?

That is pretty bad, especially after 1 minute, but the worst I've seen so far is this one...

http://a3.sphotos.ak.fbcdn.net/hphotos-ak-ash3/539292_515577015124742_1535760932 _n.jpg

Now, that's gross!

that was mine!  

This hasn't exactly been the "amazing Apple" my friends have raved on about for years. I finally wanted to make the switch and now this crap them - SHAME ON APPLE!

If this doesn't get sorted, I'll definately be tempted to get a new pc with windows 8 instead.

joekljk wrote:

 

I am being offered a repair, no replacement even with Apple Care. Also the repair would take 2 weeks and there is NO way to expedite in any way. School just started and I sold my old macbook a week ago. Now I will have no computer for school or work for 2 weeks (possibly longer) to get a replacement screen. I am completely screwed for 2 weeks, I have no idea what I am going to do for school have to borrow a friends or something.

 

If you can still use your laptop for normal use despite the image retention (and I expect you can), you can wait until a more convenient time to have the repair done (say over a school break).