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Q: MacBook Pro Retina display burn-in?

I first noticed this after my MBP [Retina] had gone to sleep, but: when returning to the login screen (since I have it set to require a password whenever the computer is idle long enough) I noticed what appeared to a very faint ghosting primarily noticeable on darker backgrounds.

 

After messing around with it a bit, there seems to be a fairly consistent in-display ghosting that occurs without much time at all; I was able to leave my screen on (a little above half-brightness) for about 10-15 minutes and the ghosted "burn" would be of the screen I left it on (which I deliberately reconfigured so that everything would be a new position).

 

Has anyone else experienced this? Is this a normal thing that I just have to get used to? It's not really noticeable at all in standard use.

MacBook Pro (Retina, Mid 2012), Mac OS X (10.7.4)

Posted on Jun 16, 2012 10:30 PM

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Q: MacBook Pro Retina display burn-in?

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  • by joekljk,

    joekljk joekljk Sep 2, 2012 12:43 PM in response to johns1
    Level 1 (0 points)
    Sep 2, 2012 12:43 PM in response to johns1

    UPDATE:

     

    Got my repaired 2 month rMBP back today and guess what its another POS Lucky Goldstar. Screen is dull, not at all as bright as my first LG and worst of all it already has IR problems on DAY 1.

     

    *** Apple! This is obviously a hardware issue, my buddies Samsung HAS NO IR at all. Now what do I do continue to waste MY time and get this thing repaired until I get a SAMSUNG screen?? Do they even have Samsung screens to repair mine with? Honestly at this point I want my money back so I can buy a Samsung laptop that I know has a Samsung screen this is complete BS. Apple has lost all my respect.

  • by quintex,

    quintex quintex Sep 2, 2012 12:45 PM in response to seank92
    Level 1 (0 points)
    Sep 2, 2012 12:45 PM in response to seank92

    It's almost impossible to say that the majority of people with LG panels are unaffected because there has not been a single convincing report of an LG display without image persistence and we do not know the total number of units shipped. However, there have  been numerous reports of a single person going through 7 LG panels, all with image persistence. That is very statistically significant. Why ? Because when it's the same person reporting on multiple displays the test conditions are controlled. There is no way that 7 LG panels in a row can be defective unless this is affecting all LG panels. You cannot make the argument that this is due to a bad batch because multiple people going through multiple LG panels have reported that all panels are defective. Thus we have sample points across both time and location.

     

    The image persistence problem is not always obvious. If you don't have a solid grey background it is very difficult to see. The default blue galaxy background that Apple uses will mask the problem. This is the default background in Apple stores so people will not see it there (very smooth Apple). If you don't have a static image with high contrast you may not see the issue. I believe that the majority of people who do not report an issue with the LG panel have not looked closely enough. The knee jerk response to this will be, "if it's so hard to see then perhaps it's not a problem." Well, that depends on your application. I will be using this laptop for Photoshop and my wife, a radiologist, will be using it to look at MRI images. I'm pretty sure you don't want her reading scans of your potential brain tumor on a screen with image persistence. Even if you don't use a certain application where image persistence is an issue today it may be an issue for you 2 years from now. At that time it will be much more difficult to get Apple to address the issue. Ignoring the problem because it doesn't affect you today would not be prudent.

     

    BTW, when a company starts to take the dreaded "within spec" stance it's all over. I had recently been dealing with autofocus issues with the Nikon D800E and swapped it three times without any luck. People have swapped their D800 8 times with no positive results. Sound familiar ? If any of you are into photography you should look into the forums discussing this. It's exactly parallels the forum here on image persistence. People make the exact same arguments and denials. Nikon has also taken the stance of within spec so wash their hands from any liability. There is talk that Apple corporate is telling retail to take the "within spec" stance. Don't expect that LG panels, after the 14 day return policy, will get repaired because "it's normal."

     

     

    seank92 wrote:

     

    just like people here have been saying " pretty much, if not all, LG screens are effected"

    rrahimi wrote:

     

     

    Majority of people don't have problems, even though we like to think that they just don't notice.

     

     

    I like how you're basing that on exatly... nothing.

  • by Sebdude,

    Sebdude Sebdude Sep 2, 2012 12:57 PM in response to quintex
    Level 1 (5 points)
    Sep 2, 2012 12:57 PM in response to quintex

    Sounds Like RetinaIRgate to me..  Yeah, your looking at the screen wrong, there is (no) IR, its your imagination..

     

    You know, think its best to just get my money back, and sit this out.. Question is, how am I going to do this..

  • by rrahimi,

    rrahimi rrahimi Sep 2, 2012 1:02 PM in response to hocheung20
    Level 3 (615 points)
    Sep 2, 2012 1:02 PM in response to hocheung20

    So exchanged my 2nd MBP for a 3rd one. So that's 5 displays now, all LG, and all show signs of IR.

     

    I suck at the Samsung lottery.

     

    That doesn't tell us anything. You probably just got 5 of that tiny tiny batch of faulty LGs, in a row. Rest of LGs are all perfect. /sarcasm

  • by johns1,

    johns1 johns1 Sep 2, 2012 1:05 PM in response to rrahimi
    Level 1 (45 points)
    Sep 2, 2012 1:05 PM in response to rrahimi

    ^ Thats a excellent listing of what I have also looked at on various web sites, but its still not making a "news story" that is being widely discussed.    BTW there are a few more threads discussing this on MacRumors also just as a FYI.

  • by hocheung20,

    hocheung20 hocheung20 Sep 2, 2012 1:09 PM in response to quintex
    Level 1 (45 points)
    Sep 2, 2012 1:09 PM in response to quintex

    quintex wrote:

     

    That is very statistically significant. Why ? Because when it's the same person reporting on multiple displays the test conditions are controlled. There is no way that 7 LG panels in a row can be defective unless this is affecting all LG panels.

     

    Exactly. If we take the statement that the "majority of people with LG displays do not have IR problems" we can say that the upper-bound on the LG IR defect rate is 50% if that statement is true.

     

    Now let's calculate the odds of a person recieving 7 LG displays in a row with IR. There is upper-bound of 0.78125% chance that person is that unlucky.

     

    The fact that multiple people experience multiple LG panels with IR makes the claim of "majority of people with LG displays do not have IR problems" statistically improbable.

  • by johns1,

    johns1 johns1 Sep 2, 2012 1:11 PM in response to quintex
    Level 1 (45 points)
    Sep 2, 2012 1:11 PM in response to quintex

    It's almost impossible to say that the majority of people with LG panels are unaffected because there has not been a single convincing report of an LG display without image persistence and we do not know the total number of units shipped.

    Oh give me a break, so everyone here who doesn't see IR on a LG is a liar?

  • by hocheung20,

    hocheung20 hocheung20 Sep 2, 2012 1:11 PM in response to johns1
    Level 1 (45 points)
    Sep 2, 2012 1:11 PM in response to johns1

    johns1 wrote:

    Oh give me a break, so everyone here who doesn't see IR on a LG is a liar?

    Or physically cannot see IR.

     

    Or are not generating the right conditions for IR.

     

    Or panel is simply not old enough for detectable IR.

  • by johns1,

    johns1 johns1 Sep 2, 2012 1:17 PM in response to hocheung20
    Level 1 (45 points)
    Sep 2, 2012 1:17 PM in response to hocheung20

    Or really just unlucky.

  • by Barry Fisher,

    Barry Fisher Barry Fisher Sep 2, 2012 1:29 PM in response to hocheung20
    Level 3 (660 points)
    Sep 2, 2012 1:29 PM in response to hocheung20

    Well let's see what happened.  Just got mine yesterday, appears to have the LG screen.  Have a grey background have had it on over 12 hours yesterday and its been on all morning today.  So far so good.  We'll keep you posted.  As of now <knocking on wood> none of the IR or flickering or scrolling issues.  As soon as I notice any, I'll chime in.  Still, I've now seen about 5 different rmbp at the local store that have been operating for weeks. I put them on grey and played around for 15-30 minutes and haven't seen the problem once.  You may be right, but to say anyone who hasn't seen a problem is wrong based on no fact other than feedback from those that do have problems simply isn't use of logic.  Anyways, I do hope you are wrong.  I will let you know if things start happening.

  • by joekljk,

    joekljk joekljk Sep 2, 2012 1:30 PM in response to hocheung20
    Level 1 (0 points)
    Sep 2, 2012 1:30 PM in response to hocheung20

    Here are my two faulty LG info for ref

     

    Color LCD

    LP154WT1-SJA1

    DCN22530188DMJ0AY

     

    Color LCD

    LP154WT1-SJA1

    DCN23030VL8DMJ0AG

     

    Apparently Apple is unable to find this same info and they are unable to make sure that they replace my screen with a Samsung so I am asking for a full refund for this lemon. Not fair my buddy has a retina with a Samsung and its perfect, why do I have to go through 7 screens to get a working retina??? They are selling two different products in essence. What do you think the resale value will be on LG retinas on Ebay in 2-3 years lol

  • by joekljk,

    joekljk joekljk Sep 2, 2012 2:32 PM in response to joekljk
    Level 1 (0 points)
    Sep 2, 2012 2:32 PM in response to joekljk

    So I got a full refund on my 2 month old rMBP.

     

    I am debating ordering another 16GB rMBP online and returning within 14 days until I get Samsung, but that might take a month or two if I go through 7 machines until I get one...

     

    Might just get a regular MBP or even a Samsung laptop idk at this point tbh....alll my ***** is on osx - vmware fusion kicks workstations arse and most of my work vm related arghhhhh **** u apple

  • by ahmetunsur,

    ahmetunsur ahmetunsur Sep 2, 2012 2:35 PM in response to joekljk
    Level 1 (0 points)
    Sep 2, 2012 2:35 PM in response to joekljk

    How did you manage to do that? The geniuses had told me that they were unable to offer a refund after the 14-day return period expires, and could only repair my device.

  • by stecube,

    stecube stecube Sep 2, 2012 2:51 PM in response to ahmetunsur
    Level 1 (30 points)
    Sep 2, 2012 2:51 PM in response to ahmetunsur

    ahmetunsur wrote:

     

    How did you manage to do that? The geniuses had told me that they were unable to offer a refund after the 14-day return period expires, and could only repair my device.

    Every Apple guy has a different answer. I was told I had to repair my rMBP, because swapping was not possible after 14 days. But another guy told me I could swap it, if I wanted to, but I chose to let them repair it...

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