Q: MacBook Pro Retina display burn-in?

johns1 wrote:

So how should Apple handle this problem?

They should make sure that the people here who have had repeated LG screens with IR get a guaranteed Samsung replacement. If that's only a few 1000 folk, that shouldn't be too hard to do should it?! Instead of some poor folk who have now had to suffer up to 7 bad replacements. It's not a difficult solution for the people who have been affected badly enough to be on here ranting and raving (and rightly so!).

I agree with the earlier post that perhaps Samsung screens also have *some* issues, but they don't have IR, and that is the main issue here. And I'm sure most of the people who've now had multiple bad LGs would feel finally content with a Samsung and to be done with this ridiculous lottery.

While this doesn't solve the actual IR problem, it would be the "right" thing to do in the interim. But the way Apple are handling this (or rather aren't handling it!) is complete BS in my opinion. And I'm not surprised a lot of people are taking their cash elsewhere now.

I feel very good right now.  Ordered 8-30-12, received today.

Week 35 build - 2.3/8/256 - Apple Online order.

Color LCD

LSN154YL01001

(removed this line)

Straight out of the box, whites make my iPhone 4 whites look blue, but the rMBP whites do look white to me.

Did a Black screen test, no apparent stuck/dead pixels or clusters.

I think I can deal with a pink Apple logo if that is the worst of my display problems.

I look forward to my time in the Apple world!  Best of luck to those still playing the lottery, don't lose hope!

I'm pleased that there are quite a few people reporting recent orders with good Samsung screens... maybe all is not lost. Keep trying!

I don't agree with the way Apple is handling the problem. However, I can guess at the reasoning behind their response.

1) They cannot offer to replace an LG screen with Samsung because that would be an admission that there are differences in the display. The company needs to keep the stance that the two displays are essentially identical or people will start to complain that they received an inferior product for the same price.

2) Apple will also be unwilling to use the Ripley system to meet display requests from customers. By allowing people to pick their own favorite components you will have all sorts of issues from customers who requests specific manufacturers. Many components in Apple's products will come from multiple sources.

Let's put the two points together. From point #1 Apple will have conceded that one display is better than the other. From point #2 people are allowed to pick their favorite screen. Apple will now have a large inventory of LG screens that they cannot sell.

Fortunately for Apple the rMBP is a niche product which ships in extremely low volumes relative to their other products. The damage to their brand and bottom line will be very limited. They can easily ride this out until the rMBP with Haswell ships next year.

Apples_8212 wrote:

 

johns1 wrote:

So how should Apple handle this problem?

 

They should make sure that the people here who have had repeated LG screens with IR get a guaranteed Samsung replacement. If that's only a few 1000 folk, that shouldn't be too hard to do should it?! Instead of some poor folk who have now had to suffer up to 7 bad replacements. It's not a difficult solution for the people who have been affected badly enough to be on here ranting and raving (and rightly so!).

 

I agree with the earlier post that perhaps Samsung screens also have *some* issues, but they don't have IR, and that is the main issue here. And I'm sure most of the people who've now had multiple bad LGs would feel finally content with a Samsung and to be done with this ridiculous lottery.

 

While this doesn't solve the actual IR problem, it would be the "right" thing to do in the interim. But the way Apple are handling this (or rather aren't handling it!) is complete BS in my opinion. And I'm not surprised a lot of people are taking their cash elsewhere now.

quintex wrote:

 

 

Let's put the two points together. From point #1 Apple will have conceded that one display is better than the other. From point #2 people are allowed to pick their favorite screen. Apple will now have a large inventory of LG screens that they cannot sell.

 

Fortunately for Apple the rMBP is a niche product which ships in extremely low volumes relative to their other products. The damage to their brand and bottom line will be very limited. They can easily ride this out until the rMBP with Haswell ships next year.

 

I wholeheartedly agree with this.  In the meantime all we can do is

1) accept LG screens

2) keep buying/returning until you hit the Samsung Jackpot (keeping within your 14 days)

retinafan

I wholeheartedly agree with this.  In the meantime all we can do is

 

1) accept LG screens

2) keep buying/returning until you hit the Samsung Jackpot (keeping within your 14 days)

Two assumptions to contend with in this thread. 

1) All Samsung panels are totally problem free

2) All LG panels have IR problems

I think all LG panels have IR problems,when I got 2rd rMBP last week,unfortunately LG again,tested it for retention,god it's perfect no IR,but today LG display get worse I have IR AGAIN

Quintex --- You took the words right out of my mouth and Retinafan I came to the same conclusion. I got a call from Apple ER today but I didn't call back yet. I was going to call and see if they could make sure the custom order I placed today would get a Samsung screen but I honestly didn't even want to waste my time with the effort at this point considering the absurd amount of time this has already taken.

What happens to the systems returned -- sold as refurbished?

Also has anyone had their retina replaced or repaired with an LG without IR?

OK. My mac book pro arrived.  Its an LG, production week 35.

And honestly....after all the scares from reading most of the posts.  I have to say, i dont see any ghosting or any issues with the monitor.  The laptop is AMAZING!   I really like it!  

I could probably make the screen burn (maybe) if I was to up the screen brightness to max and leave it for a long period on a static screen. But why would i want to go and do that?

After a day of heavy use I have ran into zero issues.  If it by some chance, starts looking real bad from regular use, then I'll go get it fixed using the warranty.   I really don't think its worth it to deliberately create an issue and return it 5x times!

Maybe others have had issues from regular use....but for me.  Its great! and its LG!

yougameplay that is great news - hopefully it won't show up in 2 months like mine did, this pic was taken after having safari open to apple page for 60 seconds...

I guess I dont use my laptop like others..

1. I use a screen saver

2. I dont use gray background on my retina display.

3. i don't keep the brightness turned up, runs battery down quicker.

If it shows up through NORMAL use, I'll take it to the store and show them through normal use and I'm sure they'll fix it.

.....look, not trying to argue with you, but if after 2 months, your pc does that when switching to a gray screen and otherwise not noticable, then i probably won't ever notice it.   Yes it shouldnt happen. But i'm prepared to forgive it, so long as it doesnt appear in normal use, such as wordprocessing and seeing deleted characters, etc...

Have a good day!

I can't speak for everyone on here, but I think the gray screen pics are because it is easier to show in a poor quality picture uploaded onto a forum. In my case, and I'm sure others, I noticed the problem when using a normal wallpaper. I first noticed the issue when I could read the text from a closed email window across the bright center-of-the-galaxy part of the default mountain lion wallpaper.

When I take mine in Monday I plan to have two desktops set up, one with the default galaxy and one with gray.

Hey You guys.

Just got my MBPR in, just under maxed out.

Ordered a week and a half ago, arrived today, was scared to even do the check:

LSN154YL01001

Thanks for the info here.  Looks like either they're tricking me into thinking it's the Sammy panel or it's a Sammy panel.

No burn in etc.

Was afraid there for a second!

Good luck!

Here is my story. I bought my rMBP on July 24th it was fine the first week and since the second week like any other LG Display even mine started to show IR. I gave it a month to settle down and wait for a solution but none. So I decied to write to the India sales department of mac (indiasales@mac.com) one of the person there has escalated my issues to a concered department. After 2 days I get a call from Singapore Apple Relations, a lady spoke regarding the problem I've been facing. I then again explained the problem that I'm facing and asked if it's possible if I could get a Samsung display, to which she gave a loooooong reply saying that all parts of Mac are quality checked and wouldn't vary in terms of performance. She then took the info of my nearest AAPL. I asked her if I would be getting a replacement (rMPB older than a month)? She said she will have to talk to her senior get back to me within 24hrs.

Well writing to Apple makes **** lot to difference than talking for some reason. Hope they just replace my machine with a Samsung display one.

I just shared the interface lags what I have with new OS and new rMBP, can anyone amke the same test, do you see the same lags as me ?

http://www.youtube.com/watch?v=P1CRU-YQfDk&feature=youtube_gdata_player

here is in video you can see lags when i'm using two fingers to scroll to next month.

If i'm clicking on arrow to switch to new moth then it's switching fast and without animation, but if with animation everything come tooo slow. And nvidia was turned ON with help gfxCardStatus 2.2.1

please make that test with your mbp. Thanks.