Q: MacBook Pro Retina display burn-in?

My question for everyone is this: I have a perfect Samsung display on the top-end model (2.7/16/768) that runs beautifully but I've got issues with the case creaking a bit. I tightened it myself, but the left palm rest if you push down beside the trackpad flexes and makes a bit of a 'click' and the bottom case does too at random times - though not as bad as when I first got it.

Would you guys live with this, and enjoy the fact that the screen is awesome and everything else good, considering it's a $3,700 machine?

I also just received my week 36 maxed out BTO rMBP and it came with a Samsung. The unit was ordered on Aug 29. Seems like there were more Samsung panels shipped during ww35 and ww36. Like MCA I also do photography professionally but I won't be doing anything with this laptop until I get the Photoshop CS6 update with retina support. However, there doesn't seem to be any dead pixels. I haven't checked for uniformity in the backlight yet.

I really feel guilty winning the "Samsung lottery" on my first try when I know there are so many folks on here who have suffered through 4+ exchanges with no luck. That doesn't seem fair. Other people deserve my Samsung display more than I do.

The MCA wrote:

 

Just received my online-ordered, Week 35 custom build rMBP (2.6GHz/16GB RAM/256SSD). I'm way relieved to see that the Terminal script confirms it's a "LSN154YL01001" Samsung display

I'm a professional photographer & you can be assured that I'll be running this display through many tests to check for IR. So far so good though!

 

I wanted to chime in because, through skimming this thread, I was under the impression that recently shipped rMBP's were overwhelmingly LG, as if Samsung was either being sold in-store only or predominantly with the base model rMBP's. This is to confirm that (at least with my custom-build) they still apparantly ship Samsung's!

 

Best of luck everyone

How old is your machine?

I haven't noticed it on mine. So it definately sounds like a defect. You should get it repaired IMO.

But I don't know I'd rush to get it repaired...just would do it before warranty expires.

These machines are GREAT!!! BTW

Take it easy    Enjoy the machine.

codydhorner wrote:

 

My question for everyone is this: I have a perfect Samsung display on the top-end model (2.7/16/768) that runs beautifully but I've got issues with the case creaking a bit. I tightened it myself, but the left palm rest if you push down beside the trackpad flexes and makes a bit of a 'click' and the bottom case does too at random times - though not as bad as when I first got it.

 

Would you guys live with this, and enjoy the fact that the screen is awesome and everything else good, considering it's a $3,700 machine?

I have been through 3 laptops so far and going on my 4th.  My issues have been all the related to the display as well as this latest laptop has many other issues.  I just spoke with and apple manager and corporate as my case was flagged.  They are refusing to build me a new laptop to replace the one with issues.  They acknowledge the ghosing issue but they are telling me that is functioning as designed and all laptops will have the same issue.  Engineering said they will replace my laptop for the other issues but they will no longer address any concerns with ghosting.  As of now I have to get an new laptop and rely on apple care if the ghosting gets bad or I have to return my laptop for a refund.  I am sick of this.  Been dealing with this issue for 2+ months now.  Thank you apple for your quality support and customer care.

Got my rMBP 16gb 2.6 500ssd through the uk educarional portal (via University) 2.5 weeks ago - was, and still am loving almost everything about this machine except for the presence of IR on the LG screen. No other issues, no dead pixels or uneven colouring, but the IR has definately got me a little spooked!

I'm not an image manipulater per se - but using it as this main machine for an industrial research project using real time visualisation so I'm a little reluctant to get on the send back / repair conveyor belt :-/ however if I notice it getting any worse then my hand will be forced :-( - not chuffed Apple this IS NOT a good first experince of your brand.

Again, in good faith, prove me wrong, Apple?

Its logically a dishonest question to require Apple, or anyone to prove a negative pregnant.... such questions include, "When did you stop beating your wife, or when did you ever build a rMBP with an LG screen that works correctly.  Do you require testimonials from every person who has one that hasn't had a problem otherwise your contention is automatically proven correct?  Its like after going on a forum where the topic is "short people are thieves" and a thousand people piping in saying, I was robbed by a short person, now short people since these thousand people here were robbed by a short person, prove that all short people aren't thieves.

Obviously, enough people are having issues repeatidly does point to a sufficient sampling to indicate there is a problem, but that doesn't mean its a widespread or to assume there is a design problem that makes every screen a problem.  I continue to hope that mine keeps working well.  If I develope an IR problem, I will take it back to Apple.  Til then, I don't have a problem.  But enough, I'll just check back from time to time to see how things are progressing, and If mine does start to go wonky, I'll report it here as well as to Apple.

rvervaecke wrote:

 

"They acknowledge the ghosing issue but they are telling me that is functioning as designed and all laptops will have the same issue".

Really Apple? This is illogical. If the rMBP laptops with LG displays are operating "as designed" then those rMBP laptops with Samsung displays are not operating as designed. Is image retention a feature? If so, is lack of image retention a bug? Either way, one configuration is not operating as intended. One configuration has a problem.

I expect my rMBP, and every other rMBP, to operate the same way. I did not ask for image retention. I bought my rMBP expecting that it would not have this added "feature", a "feature" that's not available on any of the other displays I have ever used. Furthermore, you did not advertise this "feature" in your tech specs on the web site. If you had, I never would have bought a rMBP. That's kind of a glaring omission don't you think?

Perhaps on the Apple Store ordering page you should have added checkboxes for LG and Samsung displays, including a brief description of the LG "feature" that Samsung lacks. Well, you didn't. So, give use the rMBP laptops we paid for Apple! You know, the one's without the image retention "feature".

I received my rMBP Tuesday, August 28.  It's a 2.6/16/500 BTO model ordered through the Apple online store (friends & family).  It shows as a week 34 production model and has the Samsung display.

Hello,

this isn't going to change any time soon, they just started using special screws and bolts inside the rMBPs and MBAs which are meant to absorb shock or something like that.

They're all squeaky or clicky or whatever ;-)

It's like an old armchair, but behold, it looks like a unibody laser cut computer chassis !

This is my first Apple computer, and honestly, unless this is fixed soon, it will likely be my last. I am so dissappointed with Apple. I wonder if this would have happened if Steve Jobs was still alive and running the company. Personally, I'm starting to feel like this issue represents the early begininings of the end for Apple. I really feel that no one in Cupertino, at least no one with any real power or influence, has anything close to Steve Job's attention to detail and his desire to constantly improve the user experience. It's sad, really.

Barry Fisher wrote:

 

Obviously, enough people are having issues repeatidly does point to a sufficient sampling to indicate there is a problem, but that doesn't mean its a widespread

Well, if it wasn't widespread, how come I and several other got multiple faulty LG displays? We can't be this unlucky, can we?

I just got a phone call from Apple corp too, I had sent them the mass-letter from page 136.

Nice guy, but basically said it was 'within Apple's specifications', after having discussed this with engineers.

I was expecting that much. I was also told that contrary to what the Geniuses told me, I wouldn't be able to get it repaired until it met my satisfaction - again, because if it meets Apple engineers' specs, it means that all is well and the problem is in our head... (well, that's what it means, not exactly what he said).

I have some experience in dealing with customer service in the high tech sector. Nice attitude but firm denial of any wrongdoing, because they will spin a user experience issue as a problem with the user, not the piece of technology.

I'm going to the Apple Store tomorrow again, and will be asking for a repair (again), or if I am denied repairs because they're on my case and use the 'within Apple's engineering specs', I shall use the other alternative: ask for a full refund.

If I am refused that, well, it really will end up in court, just like the old times...

sigh

To think that they deny a problem based on some unilaterally, unknown, and arbitrarily-defined specification of what an engineer is expecting from the display performance, is a fascinating but untenable defense. We have made many use cases available as to what qualifies as unacceptable, for instance, photo editing, web design, radiology and neuroimaging use cases, even the issue of the risk to personal information and privacy.

As a final comment for now, from a logical and objective/empirical point of view, the fact that there exists even one display from a vendor (say, Samsung) which does not exhibit this phenomenon justifies that the customer should expect nothing less than this problem-free variation on the final product. An honest retailer would not say that they sell IPS LED-backlit LCD displays to people, brag about it on their product description by using all sorts of funky characterizations, but then ultimately sell three or more flavours of completely different products in reality, such as the poor S-IPS (In-Plane Switching) from LG, the awesome Super PLS (Plane to Line Switching) from Samsung, and whatever AUO/BenQ makes (called A-MVA, which is probably even worse).

The only person I anticipate will be happy to hear about that is my lawyer.

This has been my concern from the day he left us. I wondered if the passion and care to details would still be part of this company. Hope I am wrong.

Been a Mac user since Macintosh II

Barry, I am not sure as to which of my comments you are replying, and I kinda agree with the second part that you mentioned in your post (I didn't understand what you were talking in the first part), so I'm not sure if I have to reply to this...

Some of us have a problem called image retention, it's the third display I have with it, none of the Samsung have it (that we have heard of or that I have seen), and all I want is an IR-free display...

Now I'm being told, like some of the kind ladies and gents who posted recently, that Apple is going into its 'full denial that there is a problem' mode, that this is a user perception problem, that the display is operating within Apple's engineering specs (which they won't divulge, so this is even more ironic).

This is bad PR, my friend.