Q: MacBook Pro Retina display burn-in?

The MCA wrote:

 

Just received my online-ordered, Week 35 custom build rMBP (2.6GHz/16GB RAM/256SSD). I'm way relieved to see that the Terminal script confirms it's a "LSN154YL01001" Samsung display

I'm a professional photographer & you can be assured that I'll be running this display through many tests to check for IR. So far so good though!

 

I wanted to chime in because, through skimming this thread, I was under the impression that recently shipped rMBP's were overwhelmingly LG, as if Samsung was either being sold in-store only or predominantly with the base model rMBP's. This is to confirm that (at least with my custom-build) they still apparantly ship Samsung's!

 

Best of luck everyone

I am interested in your case because it means that there ARE good machines out there, at least.

I am now typing on my second MBPR. The first one I received had an LG screen. Although I did not experience any image retention, the screen's default temperature being far too low, rendered it totally improper for working with web-based design images.

I have posted about that issue in another thread here.

As I mentioned there, this new computer I received has a Samsung screen.  Although slightly better than the previous one, it is still far too yellow for a professional usage.

Calibration is somewhat helpful —as mentioned in that other thread—, as long as it is for print/offset output, yet it is a catastrophy if working on images destined to the web.

Despite trying to figure it out, I have absolutely no idea what would cause a color temperature, set to a default 6500K to look as if it were set on 5000º or even worse, 4000ºK.

Obviously not everyone is using their MBPR for photography or graphic design, so this issue would not bother them too much apart from a visual disagreeable perception — that one may get used to with time, possibly. 

However, when one makes one's living from imagery, that becomes a serious problem.

I am glad for you that you got a unit that satisfies your needs, though.  Lucky you, indeed.

All the hassles people are having exchanging and repairing could be prevented if you test these things and determine if there's a problem during your return window. If that mean you need to leave your laptop on with something on the screen 24/7 then you should do it.

If you need more time to determine if you are going to get IR then buy from Best Buy; they have a 30 day return policy.

This is of course mainly true if you have an LG panel. When I get my new custom built rMBP (my fourth now) that's exactly what I will be doing if it has an LG panel. And in truth, because probability suggests that all LG panels have this issue, what I will really be doing is proving to myself that LG panels still haven't be fixed. I am confident that I will be able to reproduce the problem within 14 days because I was able to do so on my second and third rMBPs. The first I didn't notice for three or four weeks because I didn't know about the problem and notice it until it was terrible and unavoidable on any wallpaper.

Remember, though, you don't have to prove anything to Apple to return during your 14 day return window. You could even return your laptop 5 minutes after opening the box if you see it's an LG panel. You are completely within your rights to do so. You don't need any excuse.

My fix was to go to the Apple store with cash.  I also took my USB key with IR checking tools in tow.  I setup on each of the 6 display rMBP's and found 4 LG's with the problem and 2 Samsungs without. 

I got my favorite specialist and the manager and showed them.  The manager said, "I wouldn't buy one", "that for me would be a problem".  I asked if a paid cash and opened it in the store and tested it would he give me the cash back.  He agreed.  "We'll just leave the cash on the table until we see", he said.  They brought out the first unit. Together we opened it.  Nope LG.  They did a return. I didn't even run an IR test.  He agreed that just the fact it had the LG was good enough reason for the return.   They got another, same deal.  They did a return.  On the third unit we scored!  I also have another rMBP from the first days of the launch.  I received it 2 days after the announcement.  It has a sammy and continues to impress.

Using cash and a willing staff allowed me not to have to carry 12K in charges until being refunded.  If the store does it once and won't do another, go to the next store.  In the east (NYC area) that's an easy task.   I asked what they would do with the units we opened.  They told me they were going straight back to Apple CA.

Best,

Daz

Hello everybody,

I have seen lately some people reporting that their new (replaced) LG panels are serial number:

DCN23160xxxxxxxxx and have no IR, while it was present on DCN22xxxxxxxxxxxx. I wonder if anybody here, who has an LG can check that serial number and compare...Maybe we can find some 'ground to stand on' here?

Barry Fisher wrote:

 

Again, its just conjecture as to what percentage. 

 

Obviously, lots of people are having problems, I've seen these type of things happen with new releases, nothing from Apple until they figure out if its something they can fix in firmware, or if they have a design problem.  With all the complaints I would be surprised if the MBP pro team is not looking at this right now.  Still doesn't mean that 70 or 90 or even 10 percent are having problems. 

Yes, I completely agree with you on that.

Despite frustration and bad experiences, putting out such faulty numbers is just plain silly and irrelevant.  It's not even a good argument because it is a flawed argument.

@bjiibj : show me the source of your information and I'll start believing you.  Chances are, however, that your frustration (understandable to a point) makes you pulling those numbers out of the blue.

Therefore, your argument only shows your frustration before showing any kind of real evidence.

I had a DCN22 with very bad IR after 2 months. Repaired with DCN23 replacement that has IR as well. Also the DCN23 is not as bright and has a warmer hue to  it.

Tadziak wrote:

 

Hello everybody,

I have seen lately some people reporting that their new (replaced) LG panels are serial number:

DCN23160xxxxxxxxx and have no IR, while it was present on DCN22xxxxxxxxxxxx. I wonder if anybody here, who has an LG can check that serial number and compare...Maybe we can find some 'ground to stand on' here?

DCN23320xxxxxxxxx - IR confirmed - Week 35 Build.

Yep, that's a great way to do it if you can find a store that will allow you to. If they would allow you do an exchange immediately in store you could have put it on your credit card as for an exchange it is not charged again. But I've been told by Apple employees that they're not going to do exchanges for this issue anymore (YMMV) so your approach may be the only / best way now if you can find a reasonable manager.

Dazouri wrote:

 

My fix was to go to the Apple store with cash.  I also took my USB key with IR checking tools in tow.  I setup on each of the 6 display rMBP's and found 4 LG's with the problem and 2 Samsungs without. 

 

I got my favorite specialist and the manager and showed them.  The manager said, "I wouldn't buy one", "that for me would be a problem".  I asked if a paid cash and opened it in the store and tested it would he give me the cash back.  He agreed.  "We'll just leave the cash on the table until we see", he said.  They brought out the first unit. Together we opened it.  Nope LG.  They did a return. I didn't even run an IR test.  He agreed that just the fact it had the LG was good enough reason for the return.   They got another, same deal.  They did a return.  On the third unit we scored!  I also have another rMBP from the first days of the launch.  I received it 2 days after the announcement.  It has a sammy and continues to impress.

 

Using cash and a willing staff allowed me not to have to carry 12K in charges until being refunded.  If the store does it once and won't do another, go to the next store.  In the east (NYC area) that's an easy task.   I asked what they would do with the units we opened.  They told me they were going straight back to Apple CA.

 

Best,

 

Daz

I agree with your comment, however, keep in mind not everyone lives in NYC and not everyone has a 14-day timeframe on their hands.

I'm leaving for Italy this weekend for an on-site job.  I'll have my faulty MBP with me. No choice.

Thankfully, I'll be back before my return widow expires.  But what happens if it were not the case?

Since I also purchased an Apple Care coverage, I am pretty safe, I think, but not everyone can afford it.

DCN2316023TDMJ0A1, third display on my rMBP, has IR

*Dom* wrote:

Barry Fisher wrote:

 

Again, its just conjecture as to what percentage. 

 

...

Yes, I completely agree with you on that.

 

Despite frustration and bad experiences, putting out such faulty numbers is just plain silly and irrelevant.  It's not even a good argument because it is a flawed argument.

 

@bjiibj : show me the source of your information and I'll start believing you.  Chances are, however, that your frustration (understandable to a point) makes you pulling those numbers out of the blue.

Therefore, your argument only shows your frustration before showing any kind of real evidence.

It's simple math. While it can't be absolutely proven the probably that less than a very high percentage of LG screens are affected is so low that it's unreasonable. See this post

    https://discussions.apple.com/message/19497509#19497509

and many others in this thread that attempt to explain the math of how we can determine with reasonable certainty that the percentage of affected LG panels is very high.

Barry Fisher wrote:

 

Again, its just conjecture as to what percentage.

 

Obviously, lots of people are having problems, I've seen these type of things happen with new releases, nothing from Apple until they figure out if its something they can fix in firmware, or if they have a design problem.  With all the complaints I would be surprised if the MBP pro team is not looking at this right now.  Still doesn't mean that 70 or 90 or even 10 percent are having problems.

Yes, I completely agree with you on that.

 

Despite frustration and bad experiences, putting out such faulty numbers is just plain silly and irrelevant.  It's not even a good argument because it is a flawed argument.

 

@bjiibj : show me the source of your information and I'll start believing you.  Chances are, however, that your frustration (understandable to a point) makes you pulling those numbers out of the blue.

Therefore, your argument only shows your frustration before showing any kind of real evidence.

I don't get it. Are you looking for proof on the math? He made an assumption of if X% are faulty, then to get Y in a row your chances are Z. Mathematically it is impossible for so many people to have several faulty systems in a row if it wasn't a widespread issue.

This is analysing the scenario. If you don't agree with math then let's not discuss that.

clipcarl wrote:

It's simple math. While it can't be absolutely proven the probably that less than a very high percentage of LG screens are affected is so low that it's unreasonable. See this post

 

    https://discussions.apple.com/message/19497509#19497509

 

and many others in this thread that attempt to explain the math of how we can determine with reasonable certainty that the percentage of affected LG panels is very high.

No offense, but perhaps you may want to check your math, then.

You do not point to any math at all but speculation (which is not a sound argument by itself unless it is backed up by numbers).

Yes this thread is very long now, and many people (including myself btw) are reporting the same kind of problem. However, that still does not give out any number.

Newest pictures:

Well at least you are assured one shot.  Plus they hate taking 4k in cash.  It ties up two people.  It also make for quite a spectacle.   A crowd formed to root me on.  I've been an Apple user since the very start.  I want innovation and I want Apple product.  The perfect marriage of Hardware and Software.  But they are cash rich and do NOT have to have any loyal customers suffer.  3-4K for a laptop today is HUGE.  Honestly, I should be served a nice frappe while they open the box for me at that price.    I would much rather have the web site list a 1 month wait for something that will be perfect, than a maybe.  The senior managers at Apple that I spoke to (via my corporate contacts) all agree it's unacceptable.  Yet they do nothing.

Very disappointing.

Daz