Hi. Good luck with that.
My story: Ordered laptop (2.3/16/256) about a week after launch - waited 5 weeks and was thrilled with what I got - it knocked the socks off my venerable 2007 MBP (which I must say wasn't a great bit of kit - it's like it was never meant to last more than three year (motheboard issues etc.) I managed to string it out to five waiting for 'the next big thing'. I used it frequently for nearly four weeks without issue - then they changed the spec combo (I do a lot of 3D, video and processor / graphics intensive work so any speed bump is worth it for me). I am on a budget so the £100 uplift would have been worth it for me.
There were no IR issues at all - colour and contrast were superb.
I was, as I said well into the fourth week so, just for peace of mind, I called Apple to ask if the 14 day remorse period was set in stone - if I wanted to return but (maybe) buy another. The very helpful girl I spoke to asked a senior and said it was OK "Each case it taken on its own merit" - so she arranged a return/refund which was promptly dealt with.
I reordered the higher spec 2.6/16/256 when the refund was in the bank and received the laptop 2 weeks later. By this time the IR issue (I had been following this thread and others) was well-known and my anticipation was dampened by the thought of receiveing something 'faulty but 'within spec.' - this takes all te 'delight' out of buying something - which, let's face it, will be more than just a 'bit of kit' - I need this for work (and play) day-in day-out for several years.
When I opened the box and powered-up my hear sank a litle as the yellowness was obvious - I knew instantly this was as LG screen - the test I ran confirmed this. I knew I had two weeks so I used it a lot - checking for IR daily - none to be seen, after a quick calibration the colour is excellent, no dead pixels, no inconsistencies in colour accross screen.
However, I am sending it back. Like a lot of people I need assurances that any issue, no matter how small is dealt with promptly and professionally - especaiily by a compnay that prides itself on such - to all intents abd purposes I had a perfect laptop, however my confidence is low - and that is surely an uncomfortable position for any company to find themselves in. I have no way of knowing if this issue will develop later - I do not have the inclination to take the risk, I'm not a gambling man (£2000+ is a lot of money - I want a perfect example, I want the confidence to buy one knowing that it will be just that.
The IR issue almost doesn't matter now - it's the threat /fear that will stop people buying.
I think Apple need to realise that this tread has been viewed over 200,000 times (many repeat visits I know but still quite a substantial number) and as we know - bad news travels faster than good news, not just on forums but by word of mouth. I hope my misgivings are disppelled soon and confidence returns. My exeriences with Apple directly have actually been excellent - I just wish...
May reorder when all this is sorted but I'm not holding my breath.
mittense
Level 1
(1 points)
aut0maticdan
