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  • syousif Level 1 Level 1 (0 points)

    So, it arrived today my lovely new Macbook Pro with Retina display, an LG DISPLAY FFFFFFSSS!!!!

     

    First one aswell.

     

    Ordered on 31st August (through EDU Link ) custom config 16gb/2.6/256ssd

     

    Received today on 11th Sept.

     

    Seriously I could see the image retention pretty much immediately.

     

    It's not awful to be completely fair, but for £1800 I expect this thing to be PERFECT.

     

    This is UNACCEPTABLE and BAD WORKMANSHIP.

     

    Apple need to do something about this NOW.

     

    Also my display is

     

    Color LCD

    LP154WT1-SJA1

    DCN232700BVDMJ0A7

  • HarryHope Level 1 Level 1 (0 points)

    superflatsonic wrote:

     

    So I had Apple ER on the phone again today.  They're not prepared to order me another replacement, even though the first replacement is worse than the orginal unit (darker, yellower, similar amount of IR after one day.)

     

    Seriously, who decides how many are ok?  Hearing repeated stories of people getting 5, 7 or even 9 replacements, and yet I'm not allowed a second?

     

    I ordered on June 12th and sold my old MBP shortly after (which was a 2008 model, which had three GPU/logic-board failures, followed by battery + drive failures just out of warranty, as well as ever-increasing amounts of muras, making the screen appear like it had white measles...  I never got any use out of that machine at all, had to buy a Mac Pro to do any serious work.  I sold it for next to nothing, because that was what it was worth.)

     

    Now I have a business trip where I need to do a talk in front of hundreds of people, and no computer to do it on.  The irony is I haven't even used the original machine or the replacement for fear of damaging them before returning them.  So Apple are currently holding over £5000 of my cash for three months, and I have nothing to show for it, unless I buy a third machine through a different channel, giving them access to £7500 instead. 

     

    This is getting VERY frustrating.  I'm seriously starting to think I'm gonna get my first PC of the decade.  I mean, it can't be much worse...?

     

    The customer service has been good up 'till this point, but the mixed messages they're currently sending out about this issue really concern me.

     

    To be honest with you I reccomend not going through an ER rep. They're all trained to give the same "within specifications" story and everything. The guy I spoke to even said that Samsungs demonstrate IR too and it's just a side effect of the retina display in general. All the evidence in this thread points that he was straight up lying to me or at least streching the truth. (If samsungs do display IR it must be fairly rare since no one in this thread or others has observed a samsung with IR).

  • cs22ms Level 1 Level 1 (0 points)

    superflatsonic wrote:

     

     

    This is getting VERY frustrating.  I'm seriously starting to think I'm gonna get my first PC of the decade.  I mean, it can't be much worse...?

     

    I really hate to agree with this sentatment, but my dad and younger brother are both looking to buy new computers in the next month or two. I'm kind of the defacto family IT guy, and I'm always pushing Apple; three years ago I convinced my brother to purchase his first Mac, though my dad's still on an HP. This whole debacle has seriously shaken my faith. Not sure what to recommend.

  • Canuck1970 Level 1 Level 1 (0 points)

    cs22ms wrote:

    "I'm kind of the defacto family IT guy, and I'm always pushing Apple"

     

    I'm in the exact same boat. Since 2007 I've been converting friends and family members over from Windows to Mac, all with good results, even though I myself didn't actually own a Mac of my own. Finally, it was my turn to buy one and I wanted to get the top-of-the-line...then this happens. I am soooooo disappointed with Apple! At this point, I'm just glad no one has asked me how I like my fancy new Macbook Pro with Retina display, because I hate lying and it would be embarrassing to tell the them the truth (especially some of my more annoying "Apple's walled garden *****"-Windows-fanboy-Android-zealot friends). However, if anyone asks me if they should buy one, I would straight up tell them "no...wait for a bit".

     

    In any case, although I feel that Apple will fix this problem for all of us, eventually, it bothers me that they're taking so long and not saying anything. Honestly, as it stands right now, I'd be happy if they told me I could bring my rMBP in for repair in the spring, if that's how long it took to solve this, as long as I knew the problem would be 100% fixed. By the way, I was just in a Best Buy today, which had no rMBP laptops currently on display, and the first sales associate I talked to told me that he was aware that there was a problem. That's significant, because Best Buy employees are pretty much the bottom of the barrel when it comes to tech knowledge (other than the Geek Squad...and even that's debatable), so if one of these guys is aware of the issue, then it likely won't be long until the general public is too.

  • Canuck1970 Level 1 Level 1 (0 points)

    superflatsonic wrote:

     

    "The customer service has been good up 'till this point, but the mixed messages they're currently sending out about this issue really concern me"

     

    Well, Tim Cook is running the show now, and I'm not yet sure what the ramifications of that are. Is this a shadow of things to come for Apple? Sadly, this is what I feared, but hoped wouldn't happen, when Steve Jobs died last year. It's very unfortunate.

  • raadaris Level 1 Level 1 (0 points)

    Got my rMBP sostitution today. it's again an LG, we'll see...

    built on week 34:

    Color LCD

    LP154WT1-SJA1

    DCN23320SEHDMJ0AL

    Is it from the ''new'' LG or not? does anyone know sth? Thans

  • golf1410 Level 1 Level 1 (0 points)

    Something is not right here. Reps have been starting lies about this. One reps that I have talked to. His name is ********. I showed him his thread. He told me that everyone can lie on this thread. Everyone can write anything on the Internet. This Apple specification is not a problem. He lied to me by saying you guys lied pretty much. Does this sound right? He is Corporate Executive Relations. He was my point of contact and I don't like his service sooo much! Apple ***** at service.

    Can someone show him some respect? His phone number is ********, Monday through Friday, between 9:00 a.m. and 6:00 p.m. Central time.

     

    <Edited by Host>

  • rrahimi Level 3 Level 3 (615 points)

    Something is not right here. Reps have been starting lies about this. One reps that I have talked to. His name is *******. I showed him his thread. He told me that everyone can lie on this thread. Everyone can write anything on the Internet. This Apple specification is not a problem. He lied to me by saying you guys lied pretty much. Does this sound right? He is Corporate Executive Relations. He was my point of contact and I don't like his service sooo much! Apple ***** at service.

    Can someone show him some respect? His phone number is (512) ***-****, Monday through Friday, between 9:00 a.m. and 6:00 p.m. Central time.

     

    While it's a business contact I would still suggest you don't post it publicly here. Host will probably remove it.

     

    And yes, calling customers liars is rather disappointing.

  • rtnuser Level 1 Level 1 (0 points)

    Just had a the burn-in issue and gave the it to the genius bar for a fix. I said I desperately needed a computer, and they told me to buy a new one until I get the original one back, and then I can send the new one back if its under 14 days. I just sent the machine, and used a PC for a week.

     

    The mac is back now. They replaced the screen and it seems to be fine. Although its still an LG screen... A bit yellowy dull screen compared to iPad screen.

     

    Two of my friends recently got the macbookpro retina and they both have a Samsung (Base Model and custom)

     

    it also looks like their mac is functioning better in terms of heat and smoothness... but thats only a minor difference.

     

    I hope the computer is fully fixed, becuz I cant really afford time to send in a machine and be computerless for a week!

     

    Hope a general solution is released!

  • BarrettF77 Level 1 Level 1 (45 points)

    My philosophy is to just let Apple hang itself.  The ER team is seemingly attempting to be big shots and flaunt their power.  The only thing they are accomplishing is alienating their fan base.  And we will tell our contacts and so on.  So go ahead apple.  Take all the rope you need.  :)

  • stecube Level 1 Level 1 (30 points)

    rtnuser wrote:

     

    ...they told me to buy a new one until I get the original one back, and then I can send the new one back if its under 14 days.

    C'mon, how's that supposed to work? If it was true, the "genius" should be fired...

  • stecube Level 1 Level 1 (30 points)

    BarrettF77 wrote:

     

    ...The ER team is seemingly attempting to be big shots and flaunt their power.

    You can't really think the ERs has some say in all of this, do you? They are just poor guys that have to do what they are told to. None of them can decide on his own and all of them are just waiting to know how to act next. Nothing more, nothing less!

  • salthustle Level 1 Level 1 (0 points)

    This Apple specification is not a problem. He lied to me by saying you guys lied pretty much. Does this sound right? He is Corporate Executive Relations. He was my point of contact and I don't like his service sooo much! Apple ***** at service.

     

    I spoke to the ER dealing with my case again today. At my request she is triying to organise that my 5th replacement be prescreened and certified as a Samsung panel (due to the fact all 4 LG's i have had so far suffered nasty IR). Apparently everyone at Apple is denying this request, but she has escalated it to a very high level now apparently, so we shall see. If they cant sort me a Samsung, they can definitely screen this replacement to make sure it is the last time i need one. I want a flawless machine 5th time round.

     

    So for me, ER have handled this issue in a very satisfactory manner (this far) since i contacted them.  I am really shocked to hear that you have been given the service you describe!

  • golf1410 Level 1 Level 1 (0 points)

    @salthustle Can I have her contact and her name please? So she can provide me a better service than him. My email powergolf@outlook.com. Thank you so much.

  • superflatsonic Level 1 Level 1 (0 points)

    Just wondering what I should do having been denied a second replacement?  I've got to do a talk at the end of this week in the US (from the UK), but they've said they want both machines sent back this week if I want to get the refund they're now offering...  Just don't know what to do anymore, I've lost so much time to this issue, it's felt like my job for the last month, and now I have no way of doing the job I'm actually supposed to be doing!

     

    I've been desperately looking into other laptops that I can get this week, but the MBA would have to be BTO for my needs, so probably won't arrive in time, the MBP is not what I want (too bulky), and switching to PC would actually be great but I don't have time to do this before my trip.

     

    Any advice, my friends?