Q: MacBook Pro Retina display burn-in?

Why can't we do something to get this right? Guys? Not personal for each person. I mean for all people. For Godsaken!

Thanks Jeffreydi, apparently 10.8.2 fixes the battery issue and should be out soon

For what it's worth I have never downloaded or used the IR test app.  I only test with the apps that I use. Mainly terminal and web browser windows. So it's not some artificial test without real world analog.

The more I think about it I suspect we won't see a fix from LG any time soon. The cost to re-engineer the design, update their fabrication plant and retrain their workers (not to mention the cost of the associated down time) would undoubtedly be far more than the profit they'll make from their deal with Apple. And since no other laptop manufacturer besides Samsung has a laptop that uses a retina-class display it's not like they could mitigate that cost by selling panels to others laptop companies, either.

Apple might really be in a bind. They have a deal to buy panels from LG and now they realize that most or all of those parts are defective. Their only other manufacturer, Samsung, perhaps can not or will not supply them with enough parts to make the difference up if Apple scaled back the use of LG parts. Further, Apple has the iPhone 5 and 13 inch retina Macbook Pro coming out and LG is an irreplaceable major manufacturer of the displays for those products. What can Apple do? No one else can make these high-resolution panels. They can't cancel the iPhone 5 and 13 inch retina Macbook Pro products. They've put themselves in a position where they couldn't admit there's a problem with the LG panels even if they wanted to. They have no choice but to say "they're good enough" and "you're using it wrong."

They have a choice, the right thing to do would be to give those users who have a problem with IR the choice to replace their screen with a Samsung. They take the loss, but do the right thing and keep their customer base happy. I would love to see the Retina Sales and returns for the month. The real question is what if the samsung screen didn't exist and they were all LGs, what would you guys do then? Because Apple is phasing Samsung out so the future may be looking bleak if this is the quality of Apple going forward....

clipcarl wrote:

 

For what it's worth I have never downloaded or used the IR test app.  I only test with the apps that I use. Mainly terminal and web browser windows. So it's not some artificial test without real world analog.

 

The more I think about it I suspect we won't see a fix from LG any time soon. The cost to re-engineer the design, update their fabrication plant and retrain their workers (not to mention the cost of the associated down time) would undoubtedly be far more than the profit they'll make from their deal with Apple. And since no other laptop manufacturer besides Samsung has a laptop that uses a retina-class display it's not like they could mitigate that cost by selling panels to others laptop companies, either.

 

Apple might really be in a bind. They have a deal to buy panels from LG and now they realize that most or all of those parts are defective. Their only other manufacturer, Samsung, perhaps can not or will not supply them with enough parts to make the difference up if Apple scaled back the use of LG parts. Further, Apple has the iPhone 5 and 13 inch retina Macbook Pro coming out and LG is an irreplaceable major manufacturer of the displays for those products. What can Apple do? No one else can make these high-resolution panels. They can't cancel the iPhone 5 and 13 inch retina Macbook Pro products. They've put themselves in a position where they couldn't admit there's a problem with the LG panels even if they wanted to. They have no choice but to say "they're good enough" and "you're using it wrong."

Well, we're not going to give up now, are we?
So really, Apple's only choice is to give an rMBP with a Samsung screen (or at least a flawless Samsung replacement screen) to everyone who contacts tech support to complain about this issue (most people don't even know about it until they read this and test it for themselves). Then, in return, we agree to shut up about it and allow them to delete this thread. At this point, I'd accept that...but I'd feel a little dirty inside.

This issues with the displays is driving me crazy! I'm still debating if I should purchase a rMBP or not. Personally I haven't seen a rMBP, just seen the videos and pictures on sevarl discussion boards. So earlier today I decided to visit the Apple store in Aventura mall (Miami, fl). They had 6 rMBP on display I was at the store for at least two hours looking at them, running some tests to see if I could find any IR, from the 6 I just found one with IR, I then notice that some of the Apple agents from the store where hovering around me, so I asked one of them if they where having issues with customers returning the rMBP becasue of IR and he told me "No" and then I showed him the rMBP with IR at the store and the he goes "oh that is a problem" he then grabbed the laptop and took it to the back, who knows for what, maybe to exchange it for one wih a Samsung display, after a couple of minutes he came back and told me they where going to look into the issue. I didn't bother to ask more questions so I left this discussion board open in all the rMBP hoping that I could spread the word about this issue.

On a separate note, the display does look gorgeous but is it worth going through so much trouble as many of you are?

To buy or not to buy that is the question...

As I said many times, there is no such thing as an LG display rMBP without IR. It's only a matter of time.

So really, Apple's only choice is to give an rMBP with a Samsung screen ...

They have another choice. This is a limited product launch. In comparison to iPhone 5 which is expected to sell 5-6 million on the first week, or 13" rMBP which is projected to go for a million for the first few weeks, the 15" rMBP is probably hovering 50k-100k or something. Higher range $2000+ Apple notebooks have always been slow to ramp up sales and for a specific audience. Most college kids I see are getting iPads or low-spec MBP/As (which is good enough for what they need).

Point is, Apple can ignore this forever. They ignored the "you're holding it wrong" mess that was all over the news networks for quite a while and then tweaked the freaking reception indicator to "fix it". Hardware when defective by design, is far too expensive to fix.

Basically "In space a limited product launch, no one can hear you scream!"

PTP13 wrote:

 

"the display does look gorgeous but is it worth going through so much trouble as many of you are?"

Nope. So, if I were you I'd wait until this get's straightened out on Apple's end.

rrahimi wrote:

 

Point is, Apple can ignore this forever. They ignored the "you're holding it wrong" mess that was all over the news networks for quite a while and then tweaked the freaking reception indicator to "fix it". Hardware when defective by design, is far too expensive to fix.

At some point, they will have to fix the design and preferably sooner than later, because once people really start looking for this issue the news will spread. Apple can NOT hide behind this "within spec" BS either. No one in their right mind buys that, especially once you show the problem to them. There many stories on this thread of Apple "geniuses" exclaiming "Oh, that's not good. That is a problem" when the IR issue is demonstrated for them, usually on their own display models. I've seen that myself. I've watched them swallow hard and get this "Oh my God" look on their face.

I still have no IR. Not even faintly. Have a toolbar from my CAD design program open for more then 8 hours. I left en PDF open on the same page for 45 minutes. Whenever I check on a white background there isn't even a slight sign of IR. I am on day 2.

Sound Evolution wrote:

 

I still have no IR. Not even faintly. Have a toolbar from my CAD design program open for more then 8 days an hour. I left en PDF open on the same page for 45 minutes. Whenever I check on a white background there isn't even a slight sign of IR. I am on day 2.

You're not doing it right. It won't show up against a white background. Change your desktop background to the darkest of the 3 grey backgrounds. Alternatively, it should also show up against the greys in the iMovie, iPhoto, and Airport Utility software programs.

Well this could present a problem:

"Apple has been looking to spread its supply chain to reduce its reliance on Samsung"...

http://www.reuters.com/article/2012/08/27/us-samsung-apple-supply-idUSBRE87Q06N2 0120827

I guess that's why so many of the displays are made by LG.

Hi Joekljk,

I'm curious, how did you manage to restore via Thunderbolt ? I tried with the Thunderbolt cable between my former rMBP and the new one, and I never got it right...

I tried:

- Migration Assistant from source with target asking if I wanted to install from a backup

- Migration Assistant to Migration assistant

- Migration Assistant to Target Disk Mode

- Target Disk Mode to Target Disk Mode

Always ended up looking... looking... looking (as in, spinning ball, trying to find a source/target, both?)

jeffreydi,

10.8.2 beta x (I think 3rd or 4th beta) fixes battery life... So it's coming.

PTP13 wrote:

 

This issues with the displays is driving me crazy! I'm still debating if I should purchase a rMBP or not. Personally I haven't seen a rMBP, just seen the videos and pictures on sevarl discussion boards. So earlier today I decided to visit the Apple store in Aventura mall (Miami, fl). They had 6 rMBP on display I was at the store for at least two hours looking at them, running some tests to see if I could find any IR, from the 6 I just found one with IR, I then notice that some of the Apple agents from the store where hovering around me, so I asked one of them if they where having issues with customers returning the rMBP becasue of IR and he told me "No" and then I showed him the rMBP with IR at the store and the he goes "oh that is a problem" he then grabbed the laptop and took it to the back, who knows for what, maybe to exchange it for one wih a Samsung display, after a couple of minutes he came back and told me they where going to look into the issue. I didn't bother to ask more questions so I left this discussion board open in all the rMBP hoping that I could spread the word about this issue.

 

On a separate note, the display does look gorgeous but is it worth going through so much trouble as many of you are?

 

To buy or not to buy that is the question...

I must say my during my time with my first rMBP it really was the best laptop I've ever had...except for the IR problem. The second rMBP was also pretty awesome until I discovered it also had the IR problem plus a squeaky delete key.

I got my money back and decided to wait things out to see if/when the IR issues gets resolved, but the longer things drag on the more I'm considering waiting until next June or so to get the updated version with the Haswell CPU, which based on the latest info from Intel should have much better battery life, better CPU performance and greatly improved integrated GPU performance (should be twice the performance at current power levels or use half the power at current performance levels). Plus there should be the 802.11ac update by then (if not sooner), so while there's always something better on the horizon, there's also clearly some downsides with being a first adopter with a new model as I've learned once again from buying the rMBP on day 1.