mittense

Q: MacBook Pro Retina display burn-in?

I first noticed this after my MBP [Retina] had gone to sleep, but: when returning to the login screen (since I have it set to require a password whenever the computer is idle long enough) I noticed what appeared to a very faint ghosting primarily noticeable on darker backgrounds.

 

After messing around with it a bit, there seems to be a fairly consistent in-display ghosting that occurs without much time at all; I was able to leave my screen on (a little above half-brightness) for about 10-15 minutes and the ghosted "burn" would be of the screen I left it on (which I deliberately reconfigured so that everything would be a new position).

 

Has anyone else experienced this? Is this a normal thing that I just have to get used to? It's not really noticeable at all in standard use.

MacBook Pro (Retina, Mid 2012), Mac OS X (10.7.4)

Posted on Jun 16, 2012 10:30 PM

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Q: MacBook Pro Retina display burn-in?

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  • by alexpadden,

    alexpadden alexpadden Jun 25, 2012 3:08 AM in response to mittense
    Level 1 (0 points)
    Jun 25, 2012 3:08 AM in response to mittense

    After 20 minutes of a static screen, I received a very slight screen burn. It was difficult to see on the blue background, but I could still make it out after careful examination. Should I exchange it for a new one, or does it seem fine to you guys?

  • by Joachim Frey,

    Joachim Frey Joachim Frey Jun 25, 2012 7:38 AM in response to mittense
    Level 1 (75 points)
    Jun 25, 2012 7:38 AM in response to mittense

    I have experienced the same issue, today.

    After i came home form work I looked at the screen of my new MacBook Pro Retina and saw the burn effect a bit above the dock. I'm using a dark grey background.

     

    For me it looks like Retina is not ready in the MacBook Pro.

     

    I called Apple, and they told me that it would take several weeks to exchange it in Europe, because of the high demand.

     

    JO

  • by Maziyar,

    Maziyar Maziyar Jun 25, 2012 7:54 AM in response to Joachim Frey
    Level 1 (10 points)
    Jun 25, 2012 7:54 AM in response to Joachim Frey

    It could just be a bad batch becuase a lot of people bought it and they are using it. I know they might not know that at the moment but still few of them have this problem. I hope mine doesn't have this (it's still one its own way) but if it does i will get another one.

  • by Maziyar,

    Maziyar Maziyar Jun 25, 2012 7:53 AM in response to alexpadden
    Level 1 (10 points)
    Jun 25, 2012 7:53 AM in response to alexpadden

    Nothing with burn-in display seems fine. If you are still in 14-day return policy well just get another one or if you passed over 14 days make an appointment with Genius Bar and let them check it for you and exchange it with a new one.

  • by Ronald van der Meer,

    Ronald van der Meer Ronald van der Meer Jun 25, 2012 8:12 AM in response to mittense
    Level 1 (5 points)
    Jun 25, 2012 8:12 AM in response to mittense

    I'm wondering; are there people as well without this problem? if so this must have been a bad badge.

  • by itsamacthing,

    itsamacthing itsamacthing Jun 25, 2012 8:43 AM in response to Ronald van der Meer
    Level 1 (85 points)
    Jun 25, 2012 8:43 AM in response to Ronald van der Meer

    I'm really hoping it was a bad batch... would be great to see some people who did not have the problem and who were testing it extensively

  • by Maziyar,

    Maziyar Maziyar Jun 25, 2012 9:10 AM in response to itsamacthing
    Level 1 (10 points)
    Jun 25, 2012 9:10 AM in response to itsamacthing

    Well we can always count on the people who bought it at the first or second week as a blogger, reviewers, etc. I hope they worked extensively with the device and not just review the features and make movies.

     

    I'm crossing my fingers to be a bad batch.

  • by itsamacthing,

    itsamacthing itsamacthing Jun 25, 2012 8:05 PM in response to Maziyar
    Level 1 (85 points)
    Jun 25, 2012 8:05 PM in response to Maziyar

    So Maziyar, you have no issues with burn in?  Have you tried it as per the other reviewers?

  • by Maziyar,

    Maziyar Maziyar Jun 25, 2012 8:33 PM in response to itsamacthing
    Level 1 (10 points)
    Jun 25, 2012 8:33 PM in response to itsamacthing

    Hi,

     

    Mine is still on the way but I could test this with the one in the store. It wasn't 20 minutes but I could keep everything on the screen without moving for almost 16 minutes and I couldn't find any burn in.

     

    I hope it was a bad batch. Nothing to worry about you can replace it and get a new one really easy the only problem is shipping date which if they don't have your customized MBPR (like 16G RAM ro 2.7GHz CPU) in stock you have to wait all over again.

  • by u2194739,

    u2194739 u2194739 Jun 25, 2012 9:19 PM in response to Maziyar
    Level 1 (5 points)
    Jun 25, 2012 9:19 PM in response to Maziyar

    I guess waiting all over again is better than not able to get it replaced.  I am still waiting for mine...  which I ordered last week, like many other users had said, hope this is just a one off batch.

  • by William Kucharski,

    William Kucharski William Kucharski Jun 26, 2012 4:38 PM in response to mittense
    Level 6 (15,128 points)
    Mac OS X
    Jun 26, 2012 4:38 PM in response to mittense

    Note that it's not really "burn-in" as would happen on a CRT or plasma, it's image persistence that WILL go away over time.

     

    Wikipedia entry on Image Persistence

     

    If it bothers you, and Apple will replace it, go ahead and get your unit swapped out, but it's likely the issue would go away on its own.

     

    I've personally had this happen on LCD monitors and it does go away after a few days at most and displays seem most susceptible when new.

  • by J. Chiu,

    J. Chiu J. Chiu Jun 26, 2012 4:43 PM in response to William Kucharski
    Level 1 (0 points)
    Jun 26, 2012 4:43 PM in response to William Kucharski

    It sounds like the headphone… required burnning time to explore beautiful sound.

     

    I do hope that it is this kind of situation, but how I can tell? Is there any way to speed up the progress? Thanks.

  • by GarnetR,

    GarnetR GarnetR Jun 26, 2012 5:27 PM in response to J. Chiu
    Level 1 (0 points)
    Jun 26, 2012 5:27 PM in response to J. Chiu

    I haven't seen this burn in problem yet, but has anyone seen the problem where the display doesn't repaint properly?  I am having to reboot my machine at least once a day because the windows are not repainting themselves properly. Very frustrating.  Could this screen refresh problem be related to the burn in issue? It seems like the munged screen repainting is more of a software issue.

     

    So if I take my mac back to the store, and exchange it within the fourteen days, can I exchange the new one in fourteen days, and keep doing that over and over until I get a machine that works properly?

     

    Also I have everything installed that I want installed. I have a Time Machine backup. Can I use that Time Machine backup (via "migration"?) to setup the new mac just like the old one?  Or are there things I will have to worry about reinstalling?

  • by Maziyar,

    Maziyar Maziyar Jun 26, 2012 8:59 PM in response to GarnetR
    Level 1 (10 points)
    Jun 26, 2012 8:59 PM in response to GarnetR

    I don't think your problem with redrawing related to the image retention or persistence.

     

    Yes in 14-day return policy you can return your machine without question. I'm not sure though you can do it every 2 weeks. Btw you have to wait at least 3 weeks if the sore doesn't have anything in stock.

     

    Yours is OK. Back to store and let the genius look at it. It seems to me it's a software issue.

     

    good luck.

  • by j3ttPrescott,

    j3ttPrescott j3ttPrescott Jun 27, 2012 7:59 AM in response to GarnetR
    Level 1 (0 points)
    Jun 27, 2012 7:59 AM in response to GarnetR

    GarnetR - I believe you're experiencing the same problem as me!  I shot a quick video and youtubed it, you can check it out here: http://www.youtube.com/watch?v=3ODtHj1RDjE&feature=youtu.be

     

    This still seems like image retention to me, as the scattered ghosting results in trails and I need to completely restart the machine to get rid of the issue.  It's happened about 12-15 times since unboxing the laptop on Friday the 15th.

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