Q: MacBook Pro Retina display burn-in?

@salman khan

i bought it from UK after i saw IR on my MAC i called mac support and they already have generated my case i think i just have to drop it on apple service provider in karachi

lets see what happen 2morrow

stecube wrote:

 

Canuck1970 wrote:

 

There were two replacement display part numbers and now there's only one. So, it does appear, in Canada at least, that if you can convince Apple to approve the screen replacement under warranty, you will likely get a Samsung. That's what I think anyway.

When I had my first display repair, the Apple Store called me when the new display arrived, so that I could bring in my rMBP. When I was there, they told me only ONE part arrived and that they were sorry, but until the SECOND part had arrived, they couldn't fix my Mac.

 

So, as it seems, now BOTH parts are shipped TOGETHER and they don't have to order TWO parts anymore, but only ONE.

 

This means they IN FACT changed the display repair procedure, but unfortunately it doesn't mean FOR SURE you won't get another LG replacement screen.

 

I really hope they'll only ship good Samsungs, but it isn't confirmed yet.

That's interesting "Stecube". You may be right. At the very least, you're right that we can't be "sure" that this one part is a Samsung part. However, companies usually don't create new part numbers just to consolidate part numbers. MCOs and ECOs are a pain, so you usually wait until something else must be changed before you do something like create a new part number to consolidate 2 different parts. We've had 4 or 5 people in the last week that have received Samsung displays. If LG was the preferred display, Apple would most likely be stocking all LG, and no Samsung. So, I guess we really need some anecdotal evidence, because I doubt, at this point at least, that Apple is going to tell us that information.

By the way, the fact that they told you that one part arrived and they were still waiting for the second part doesn't really PROVE your argument that they were using 2 separate parts for a single screen replacement. Why? Because Apple has been telling all of us different things all along. It could very well be that an LG display arrived and then the repair shop received an order to NOT install it, but wait for the Samsung display to arrive. That's probably why they told you what they did. I mean, c'mon, these guys are still trying to tell us that image retention is "normal operation", would you really put it past them? Also, if you looked at that web link, the "original" part number makes no mention of an additional part number that's required for screen replacement, only part # 661-6529.

Message was edited by: Canuck1970

I think I figured a few things out after getting my iPhone 5 on Friday and after watching some reviews of the fairly new Samsung 27" Series 9 monitor that I am looking to buy.

One thing I immediately noticed when I started up my iPhone 5 was how incredibly black the blacks were as opposed to any other screen I had ever seen...well, except the Retina MBP I had just received 2 days prior. Same deal, I keep marveling at my rMBP's scree, as it also had amazing black levels that I had never seen before (...until the iPhone 5 two days later). Finally, my research regarding Samsung's Series 9 monitor had led me to quite a few reviews, all of which used superlatives to describe it. "Stunning contrast ratio", "incredible color reproduction and accuracy", "the best viewing angles in the industry", and there it was again, the "deep blacks and the color gamut, 100% Adobe sRGB".

That's what Phil Schiller noted about the iPhone 5's Retina display: 44% greater color gamut, 100% Adobe sRGB. Interesting to me was the fact that he only mentioned IPS on the fly towards the end of the rMBP presentation. Then, just a couple of weeks ago, Phil Schiller didn't mention IPS at all at the iPhone 5 event, so I investigated Apple's iPhone 5 marketing material on its website, specifically the tech specs. IPS used to be mentioned all over the place, but it is nowhere to be found, except in the middle of one of the feature descriptions but it was worded in a way that it didn't identify the iPhone 5 screen as an IPS screen...and for good reason. That's because it isn't.

In ALL three cases, it is Samsung's PLS (IPS-based, but "superior" to IPS), according to a bunch of reviews of the Samsung 27" WQHD Series 9 display on various blogs as well as several YouTube "unboxers" and reviewers. In fact, Samsung developed it, so it is also proprietary, although ASUS is coming out with a PLS monitor of its own, licensed by Samsung I'm sure.

So...there it is. Who knows why it wasn't simply advertised to death as PLS as Apple likes to do in its presentations and on its online store. My guess is because most people have never heard of it and Apple didn't want to confuse customers or they didnt want to give Samsung any free advertising or endorsement of its display technology, or perhaps it was Samsung that told them not to for whatever reason, maybe because there is still bad blood between Apple and Samsung because of the patent trial and its ongoing wars in courts all over the world, or some or all of the above.

Therefore, it is totally illegitimate for Apple to source its panels for the Retina MBP from two companies that essentially manufacture different technology, albeit slight, but IPS does not equal PLS. LG had better obtain a license to manufacture PLS panels from Samsung, so as to establish consistent quality in all panels. It is not just a matter of LG having QA issues. LG is making a different, and from what I gather and have personally experienced, inferior product. The difference is not even that subtle.

Those of you with iPhone 5's, please speak up! Do you concur with my findings regarding the iPhone 5 screen?

As far as I'm concerned, the mystery is resolved. I have to decide if I want to sell my 27" IPS Apple Cinema Display and get that 27" PLS monitor now, or wait for Black Friday. ;-)

Usmaak wrote:

 

It's unbelievable the way that you guys are being treated.  I've been following the release of the new iPhone over on Macrumors.  There are many that are complaining that their brand new phones have scratches and chips coming right out of the box.  Seems like a manufacturing defect to me.  They're calling to complain, and Apple is sending them new phones overnight, and giving them other things like lightning dock adapters and chargers for their troubles.  You guys spend at least 2199 on a computer, and all you get from Apple is mixed signals and a bunch of other BS.

 

I guess that the iPhone has a lot more visibility, and Apple is afraid of negative press.  Too bad they can't get some negative press about this.

Believe it or not, they make far more money from the iPhone. That's why. The iPhone really changed the game for Apple. Any company would take care of their #1 selling product...But you're right, it is unbelievable that they aren't standing behind all their products equally.

I'm also surprised to hear about defects on the new iPhone. What's up with Apple? They're getting sloppy... I mean maybe they figure it's better to ship more products to keep up with demand (and have more on-hand) than to be out of stock like they used to be with things. I don't know, but they go on and on about unibody this and that and perfection blah blah blah...But they can't deliver on what they are promising. Here's another product now too.

I think that with the new iPhone and the iPad from march, it's a case of you can get it right, or you can get it quick. Quality always suffers when you rush. In the case of the rMBP, it just seems like one screen source is better than the other.

But they should stand behind all of their products equally.

ahan now thats a plus point for you my bro as iTech is jus an apple reseller and you know what happens here in pakistan once u purchase a product , there is jus no right support here ... they jus dilly dally with their customers ...anyways keep me posted and updated my bro ...

p.s burn in on my display is not that severe but i fear that what will happen to such burn ins over the course of time

As far as the comparison between Ah-ips and Pls displays goes,from what i have gone through that the manufacturing processes of both the displays are quite different.There are certain differences when u compare both the displays side by side one's gonna notice significant deifference in their performances in different aspects and we the consumers who are the one in the losing camp as a consequence of this differentiation.

On comparison some people ought to have loved the deep blacks of an AH-ips display as well as the better color gamut that it offers and claims made by the manufacturer LG,on the other hand Samsung incorporated their own technology in redesigning and superseeding what's already in the market.Their displays offer better brightness and contrast in comparison to LG's baby.One can easily demarcate and get oneself in either Sammy's or LG's camp but one fact that cannot be put behind the curtains is that no matter how good both display's are Lg one's have been dodged by this pathetically horrendous Image Persistance issue.It's cause of this reason only that Apple's claiming that these IPS panels starting with the prefix LP are within specifications.I personally am not able to figure out the fact that before launching this a little over priced beast why did they not include this clause of having No IR with LG.

I was upset cause of this reason only.IR.Otherwise touchwood the LG panel i have is on par with Sammy Displays in every respect be it resolution,brightness or whateva and i have my machine since 2 months and IR hasn't got worse but it does show on a dark gray background or if i delibrately try to produce the issue.

Plus Ghosting occurs as a consequence of polarization of pixels where if graphics or text are on the display for a significant period the pixels retain the same and though it's a hardware flaw since on our machines it takes just a few minutes for ghosts to arrive but then they quickly fade away as well,so the point is that Apple might(Just hoping for the best and being optimistic since Dr Sly was quite ****** of with me over the same thing that i couldn't get into my cerebral cortex) that this issue wont have any solution but a replacement.I m waiting desperately and hopefully for a firmware fix cause if it would have been quite a serious hardware issue images or text wouldn't have faded away.

So after hussling with an LG display, getting it replaced with a samsung one, i finally returned my rMBP because needed 16gb RAM. So ordered it online, waiting to see what i get... if it's an LG one, an apple associate promised to hook me up with a replacement: if the replacement I get is SAMSUNG, then we can all be certain apple only replaces panels with a SAMSUNG one.

ill keep u posted.

So I went in to the Apple Store at Barton Creek (Austin) to show them the IR. The genius at first agreed, said "oh yeah, I see that, let me go back and talk to someone and see what we can do." She then came back with something written on a sticky note. It was the URL for Apple's "Test." Three minutes later she said it was "within specs" and there was nothing she could do. I said, "but you saw what it's doing. Wait five minutes, and it'll do it again." She said there was nothing she could do. I asked to speak to a manager. The manager repeated the same, but more rudely. I told them I wanted to swap it out anyway as I am within my 14 days, but I was told that I didn't have the box with me so there was nothing I could do.

I don't know what to say. This is not the Apple I know and love. I think tomorrow is the last day of my 14 days. If I go back and swap it out with a new one, does the 14 day window start over? Otherwise, I don't see the point, other than one last chance to hope for a Samsung display. Regardless, after this laptop, I guess Apple and I will go our separate ways. Still can't believe I'm saying that. Not sure what the alternative is, though.

Well, after comparing the LG that I had with Samsung models in the apple store, the samsung is DEFINTELY brighter and has a stronger White point, making things LOOK even brighter as the LG looks a bit grey even when on full brightness.  I found the color saturation to be a tad higher on the Samsung as well.  , and the apple sales person said I couldn't get a Genius appt for two days, I decided to do a return/replace with 1-800-myapple. Took them about 10 minutes, but once I get this one a box, they'll ship me a replacment out and I can give that one a try.

@cs22ms,

Are you kidding? What is there to think about? Put it in the box and return it.

and to the guy that said don't play the return game etc......Do you now understand after reading cs22ms's experience what Apple can WILL do? That is what the test was created for, so they can send you on your way.

The only thing you have is your 14 days. Return the computer, tell THEM there's nothing you can do, you want your money back.

When I go into the store in October I will be buying one, I'll be dropping about $4500 on this thing, going to my car, check what it is from terminal, if it's a samsung I take it home, if it's an LG....I WILL RETURN IT, no fake test, no waiting for the inevitable IR, returned. That is of course unless apple decides to eliminate 14 days and make everything final sale. LOL, go ahead apple, I dare you.

If I go back and swap it out with a new one, does the 14 day window start over?

Yes.

Just got back from the store with a rMBP and sure enouh its a LG display (week 35). Since I don't want to waste my time personaliing it only to return it, whats the best way to test for the display issue?

Oh, thank God! Thank you so much for the reply.

Also, NBC has the story: http://www.nbcnews.com/technology/technolog/some-macbook-pro-retina-screens-may- have-ghosting-issue-846652

isn't this issue and how apple is handling it, grounds for a class action?