Q: MacBook Pro Retina display burn-in?

This is pretty sad. What was that link for their "test"?

This is pretty sad. What was that link for their "test"?

@  Canuck1970 I'm interested in that link too. Though if they hook you up to their network (Ethernet or WiFi)? It's most likely on Apple Intranet.

Lawsuit will get what you should have.

@ golf1410 Doubt it. Product CAs usually enrich the lawyers while consumers receive tiny coupons. At least that's what I've seen.

DomdiDom wrote:

 

@cs22ms,

 

Are you kidding? What is there to think about? Put it in the box and return it.

 

 

and to the guy that said don't play the return game etc......Do you now understand after reading cs22ms's experience what Apple can WILL do? That is what the test was created for, so they can send you on your way.

 

The only thing you have is your 14 days. Return the computer, tell THEM there's nothing you can do, you want your money back.

 

When I go into the store in October I will be buying one, I'll be dropping about $4500 on this thing, going to my car, check what it is from terminal, if it's a samsung I take it home, if it's an LG....I WILL RETURN IT, no fake test, no waiting for the inevitable IR, returned. That is of course unless apple decides to eliminate 14 days and make everything final sale. LOL, go ahead apple, I dare you.

Yeah, Apple is being sooooooo inconsistent with their responses to this. So, I agree, if you've got IR, and you're within the 14-days, return it...end of story. Don't take any chances. However, if, like me, you were outside of your 14-day window when you first noticed the IR, try for the screen replacement, if Apple will let you, and hope for the best, especially if your rMBP is otherwise working great.

I dealt with an authorized Apple retailer, not an Apple store, which is possibly why I was treated a bit better. I was also dealing via email and on the phone with one of Apple's executive relations people, and she was very sympathetic to my situation. Again though, both the store and apple rep I talked to were based in Canada, so I don't know if Apple is handling customers differently depending on the country. Possibly each country's consumer protection laws have some bearing on how Apple responds to customer complaints, as some are more pro-consumer than others. By the way, don't forget that many credit cards come with consumer protection clauses and/or insurance, so you may be able to get a refund that way, if you can prove that you have a legitimate defect (which you do!). Who knows, if the credit card companies get enough complaints in relation to this issue, maybe it will finally make the main stream news.

Yaronfr wrote:

 

Just got back from the store with a rMBP and sure enouh its a LG display (week 35). Since I don't want to waste my time personaliing it only to return it, whats the best way to test for the display issue?

OK, I think that this will work without having to actually boot into your new Mac and perform the setup (somebody correct me if I'm wrong).

1. Start up your rMBP holding down "Command + R".
   
   
2. Then, from the terminal, type: ioreg -lw0 | grep \"EDID\" | sed "/[^<]*</s///" | xxd -p -r | strings -6

If the resulting display part number (right below "Color LCD") starts with LSN, then you've got a Samsung display.

Canuck1970 wrote:

 

Yaronfr wrote:

 

Just got back from the store with a rMBP and sure enouh its a LG display (week 35). Since I don't want to waste my time personaliing it only to return it, whats the best way to test for the display issue?

OK, I think that this will work without having to actually boot into your new Mac and perform the setup (somebody correct me if I'm wrong).

 

1. Start up your rMBP holding down "Command + R".
   
   
2. Then, from the terminal, type: ioreg -lw0 | grep \"EDID\" | sed "/[^<]*</s///" | xxd -p -r | strings -6

 

If the resulting display part number (right below "Color LCD") starts with LSN, then you've got a Samsung display.

Never mind. That terminal command only seems to work when you're already logged in, but not when you do it via the terminal in recovery utilities. So, it looks like you're going to have to at least do your initial setup before you can run the terminal command.

Perhaps someone knows a better method of determining the display type without performing that initial setup?

Good luck!

Maybe you could try it in single user mode. You start the computer up and press Command and S. This gives you root access and permission to do anything on the computer.

I had to go through my history to find it. It's http://r085.local/display or http://r085.local/display/check.html but when I try to load those pages nothing happens. I guess you probably have to be on Apple's internet or something.

The test was a complete scam. It puts up a checkerboard for 3 minutes, then it changes to a solid dark gray almost black screen. Of course nothing shows up on a black screen.

cs22ms wrote:

 

Oh, thank God! Thank you so much for the reply.

 

Also, NBC has the story: http://www.nbcnews.com/technology/technolog/some-macbook-pro-retina-screens-may- have-ghosting-issue-846652

This is the only way Apple is going to change their treatment of the issue.  More publicity. Maybe if Walt Mossberg said something they'd take care of this issue once and for all.

Your description of how the two reps at the Apple store treated you was so outrageous, it made me angry. I know different people have different dispositions but if I were you, I'd box that piece of **** up, call the store ahead of time to make sure both the rep and "supervisor" were both there the day you're going in to return it. And when I got there, I don't care if they responded differently in any way, even to the point of offering you an upgrade, I'd say "I can't help you with that. Now go behind the counter and process my return." In a tone of telling them, not asking them."

Then, I would go ahead and tell a different person in the store that you'd like to buy a Retina MBP! I'd suggest going back to the first rep to do that, but in light of the fact that you just returned one, they may refuse you, especially if you had the deeply sarcastic tone in your voice and the fake smile on your face that I would have on mine. After you're done with the purchase, make sure you let the 2 earlier reps know that you just re-set the 14-day clock and that you were going to scrutinize the screen on your new MBP to the point of looking for something wrong with the screen and that you will be back to "swap it out again and again and again", until they got one right. On the way out, I'd ask them what it's like to work for Apple...then go deep within yourself, and come up with the nastiest way to say to their face while holding up - and pointing to - your newly (re-)purchased rMBP: "Well, how do you like them apples."

cs22ms wrote:

 

I had to go through my history to find it. It's http://r085.local/display or http://r085.local/display/check.html but when I try to load those pages nothing happens. I guess you probably have to be on Apple's internet or something.

 

The test was a complete scam. It puts up a checkerboard for 3 minutes, then it changes to a solid dark gray almost black screen. Of course nothing shows up on a black screen.

Lame.

Sorry if I wasn't clear, I did boot into the MBP and I know its an LG display. What I was asking is how to test for potential Image Retention and Ghosting? I need to decide if this rMBP is going back before I install all my applications. Thanks.

cs22ms wrote:

 

I had to go through my history to find it. It's http://r085.local/display or http://r085.local/display/check.html but when I try to load those pages nothing happens. I guess you probably have to be on Apple's internet or something.

Those are definitely intranet addresses.

Anyone live near an Apple Store? I would be curious to know if this type of address is available on their public wifi or just their private network. I'm going to guess the latter, but it would be great to know.

If someone does take their laptop in and this page is left open, if it were saved as a web archive we would be able to dissect it and see the exact shades they're using. This could help all of us know the verdict we would receive from Apple before we even take our laptops in.

Yaronfr wrote:

 

What I was asking is how to test for potential Image Retention and Ghosting? I need to decide if this rMBP is going back before I install all my applications. Thanks.

Since it seems most of us don't have IR until several days or weeks later, this could be tricky.

You can use a checkerboard pattern then switch to a solid shade of grey. What I have been doing, though, is loading appleinsider.com for three minutes, then switching to daringfireball.com. Makes it pretty clear is retention is there, at least in my case.

I would recommend using SuperDuper or Carbon Copy Cloner. These will let you make a bootable clone of your hard drive onto an external drive. This way you can easily backup and restore your system without manually installing and setting up each application. (If you use FaultVault 2/whole-disk encryption on the rMBP, then erasing your drive becomes pretty easy as well if you had to return the laptop.)

This is all I have...  I saved it as a webarchive, but after you click 'Begin Test', it calls pages from the local server.

Hahahaha

I lol-ed so hard after reading the instructions !

3, yes THREE effin' minutes ?

Apple engineers, ADHD or simply never use a computer the way that the professionals who buy them do ? Talk about a complete disconnect with their audience.

AJGrall wrote:

 

This is all I have...  I saved it as a webarchive, but after you click 'Begin Test', it calls pages from the local server.

 

Mind you, I could reproduce image retention within less than that on my first rMBP...