mittense
Level 1 (1 points)

Q: MacBook Pro Retina display burn-in?

I first noticed this after my MBP [Retina] had gone to sleep, but: when returning to the login screen (since I have it set to require a password whenever the computer is idle long enough) I noticed what appeared to a very faint ghosting primarily noticeable on darker backgrounds.

 

After messing around with it a bit, there seems to be a fairly consistent in-display ghosting that occurs without much time at all; I was able to leave my screen on (a little above half-brightness) for about 10-15 minutes and the ghosted "burn" would be of the screen I left it on (which I deliberately reconfigured so that everything would be a new position).

 

Has anyone else experienced this? Is this a normal thing that I just have to get used to? It's not really noticeable at all in standard use.

MacBook Pro (Retina, Mid 2012), Mac OS X (10.7.4)

Posted on Jun 16, 2012 10:30 PM

by aut0maticdan,Solvedanswer
aut0maticdan aut0maticdan
Level 1 (45 points)
A:

I saw a genius today.  They ordered me up a new macbook due to the burn-in.  I may not see it for 3-4 weeks because I have a custom build, but I get to hang on to this one until then.

Posted on Jun 20, 2012 5:24 PM

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Q: MacBook Pro Retina display burn-in?

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  • by itsamacthing,

    itsamacthing itsamacthing Sep 24, 2012 6:08 PM in response to youngmic
    Level 1 (85 points)
    Sep 24, 2012 6:08 PM in response to youngmic

    Go watch the Apple promo video on the Apple Retina page and you can now see how insincere they are.  If they really put so much effort into making these products they would have noticed this defect. 

  • by Canuck1970,

    Canuck1970 Canuck1970 Sep 24, 2012 6:35 PM in response to AJGrall
    Level 1 (0 points)
    Sep 24, 2012 6:35 PM in response to AJGrall

    AJGrall wrote:

     

    So I got a more sympathetic person at the Genius Bar today...

     

    I simply showed him the pictures I dad of the failed test among other things - and he said it was good enough for him.  He order a replacement #661-7171.  Samsung I hope??

     

    Please do update us when you find out. Some of us have a theory that part #661-7171 is a Samsung-only part. S**t! I forgot to check my work order when I got to work today. I will do it tomorrow and let you know what screen part number is on it. I now have a Samsung screen.

  • by Dave Z,

    Dave Z Dave Z Sep 24, 2012 8:30 PM in response to Canuck1970
    Level 1 (60 points)
    Sep 24, 2012 8:30 PM in response to Canuck1970

    Yes, please do post those part numbers. It would be great for me to know this before I have my appointment.

  • by UltraMax,

    UltraMax UltraMax Sep 24, 2012 8:57 PM in response to Canuck1970
    Level 1 (0 points)
    Sep 24, 2012 8:57 PM in response to Canuck1970

    No, you are right. I can confirm that. I checked my screen SN and it's a different SN than the earlier screen. I might try my luck again at the apple store, next week or so after all my exams, and try to see if they will replace me another screen. Hopefully a Samsung one.

  • by UltraMax,

    UltraMax UltraMax Sep 24, 2012 9:08 PM in response to mittense
    Level 1 (0 points)
    Sep 24, 2012 9:08 PM in response to mittense

    I went in for a repair on 08/30/2012. Looking that the recipt now, my part # was 661-6529. It's an LG.

  • by imtiaz-wazir,

    imtiaz-wazir imtiaz-wazir Sep 24, 2012 9:12 PM in response to UltraMax
    Level 1 (0 points)
    Sep 24, 2012 9:12 PM in response to UltraMax

    mine is LG IR + dead pixel

     

    thank you apple

  • by michaeldorian,

    michaeldorian michaeldorian Sep 24, 2012 10:32 PM in response to joekljk
    Level 1 (0 points)
    Sep 24, 2012 10:32 PM in response to joekljk

    Group1: MacBook

    Group2: Pro

    Generation:

    Machine Model: MacBookPro10,1

    Model introduced: 2012

    Production year: 2012

    Production week: 38 (September)

    CPU speed: 2.6GHz/2.7GHz

    Family name: Become a pro user to see this information. (sorry)

    Screen size: 15 inch

    Screen resolution: 2880x1800 pixels

    Colour: Aluminium

    Capacity: 16GB

     

     

    This was BTO Week 38 and I got a Samsung display! So far it's perfect. I think there were quite a few people getting Samsung screens on week 38.

  • by cs22ms,

    cs22ms cs22ms Sep 24, 2012 10:39 PM in response to mittense
    Level 1 (0 points)
    Sep 24, 2012 10:39 PM in response to mittense

    I would encourage everyone to try to get the word out to other consumers about this "feature" since Apple isn't advertising it. Go to places like Amazon and write a review for the rMBP. It won't do much to solve our problems, but it's the right thing to do to warn the next guy.

  • by itsamacthing,

    itsamacthing itsamacthing Sep 25, 2012 4:23 AM in response to cs22ms
    Level 1 (85 points)
    Sep 25, 2012 4:23 AM in response to cs22ms

    People are stil buying for some reason.  I can't explain why someone would buy something without doing some homework

     

    <Edited By Host>

  • by Salman Khan84,

    Salman Khan84 Salman Khan84 Sep 25, 2012 12:21 AM in response to imtiaz-wazir
    Level 1 (0 points)
    Sep 25, 2012 12:21 AM in response to imtiaz-wazir

    Well heres the update from my side i contacted iTech and i told them about my issue ...Guess what ? They simply reufused a replacement simply saying that its not available for pakistanis only For US & Uk purchases ...wow simply amazing ... what the F... and then he said that if you go to Uk or US you can contact apple there yourself ...well done ...

    anyways i think i lll wait n stay put n live with this burn ins ...anyways y rMBP is a week 27 manufactured one and yup u guessed it right it has an LG display ... other then burn ins i am not having any dead or stuck pixels nor having any problems with the color hues ... so thats my part of the story

  • by Lucas B.,

    Lucas B. Lucas B. Sep 25, 2012 12:25 AM in response to michaeldorian
    Level 1 (8 points)
    Desktops
    Sep 25, 2012 12:25 AM in response to michaeldorian

    michaeldorian wrote:

     

    Group1: MacBook

    Group2: Pro

    Generation:

    Machine Model: MacBookPro10,1

    Model introduced: 2012

    Production year: 2012

    Production week: 38 (September)

    CPU speed: 2.6GHz/2.7GHz

    Family name: Become a pro user to see this information. (sorry)

    Screen size: 15 inch

    Screen resolution: 2880x1800 pixels

    Colour: Aluminium

    Capacity: 16GB

     

     

    This was BTO Week 38 and I got a Samsung display! So far it's perfect. I think there were quite a few people getting Samsung screens on week 38.

    Mine will be with me today. Also week 38, so I hope it will be the same as yours. I will share with you later what is an outcome.

  • by Gibbyice,

    Gibbyice Gibbyice Sep 25, 2012 12:27 AM in response to itsamacthing
    Level 1 (0 points)
    Sep 25, 2012 12:27 AM in response to itsamacthing

    "I can't explain why someone would buy something without doing some homework"

     

    I wasnt aware there was a problem until after I had ordered, I looked at tons of reviews and not one of them from the leading websites had mentioned anything about image retention issues, when I did read about it after I thought it was an isolated few as there are always teething problems with 1st release products.

  • by 3nids,

    3nids 3nids Sep 25, 2012 1:19 AM in response to Gibbyice
    Level 1 (0 points)
    Sep 25, 2012 1:19 AM in response to Gibbyice

    same for me....

    My CTO (2.6/16/512) should be built today. I called Apple, but they could/would not tell me which screen I will be given.

    Is this still a lottery on week 39?

  • by imtiaz-wazir,

    imtiaz-wazir imtiaz-wazir Sep 25, 2012 2:24 AM in response to mittense
    Level 1 (0 points)
    Sep 25, 2012 2:24 AM in response to mittense

    93_n.jpg

  • by Sebdude,

    Sebdude Sebdude Sep 25, 2012 2:26 AM in response to Canuck1970
    Level 1 (5 points)
    Sep 25, 2012 2:26 AM in response to Canuck1970

    Canuck1970 wrote:

     

    AJGrall wrote:

     

    So I got a more sympathetic person at the Genius Bar today...

     

    I simply showed him the pictures I dad of the failed test among other things - and he said it was good enough for him.  He order a replacement #661-7171.  Samsung I hope??

     

    Please do update us when you find out. Some of us have a theory that part #661-7171 is a Samsung-only part. S**t! I forgot to check my work order when I got to work today. I will do it tomorrow and let you know what screen part number is on it. I now have a Samsung screen.

    I checked my work order and they used part number #661-7171 which in my case was a Samsung screen.. I had an LG before the screen was replaced last week.. picked it up yesterday from Amsterdam Apple Store..

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