Q: MacBook Pro Retina display burn-in?

Been following for a while and decided to take my chances in the lottery. If my first is not a samsung, I'll wait it out for the 13" and take my chances in that lottery.

Mine is a 2.6/16/256. Should be here on Monday, October first.

One thing that i've found strange is that I ordered last minute on friday night, and people who ordered ealier in the week had posted that theirs was later in the production line than mine. (Mine was 779, orderd at the end of the week, and someone who ordered ealier in the week was in the 900s)

Group1: MacBook

Group2: Pro

Generation:

Machine Model: MacBookPro10,1

Model introduced: 2012

Production year: 2012

Production week: 38 (September)

CPU speed: 2.3GHz/2.6GHz

Family name: Become a pro user to see this information. (sorry)

Screen size: 15 inch

Screen resolution: 2880x1800 pixels

Colour: Aluminium

Capacity: BTO

Factory: C0 (Quanta Computer (Susidiary = Tech Com))

Hi,, i also have been watching this forum closely and i feel

for everyone having these unacceptable issues.

Can anyone please give me page number of the info of how to input the code

to determin the screen make,,

Thanks in advance

http://www.appleserialnumberinfo.com/Desktop/index.php

     - put your serial number in the search bar in top left.

and this one

http://www.chipmunk.nl/klantenservice/applemodel.html

jloveselectro wrote:

 

Can anyone please give me page number of the info of how to input the code

to determin the screen make,,

Check this post:

https://discussions.apple.com/message/19721343#19721343Re: MacBook Pro Retina display burn-in?

That didn't work. Try the the following. The bolded text is pasted in the Terminal (/Applications/Utilities).

ioreg -lw0 | grep \"EDID\" | sed "/[^<]*</s///" | xxd -p -r | strings -6

 

If the resulting display part number (right below "Color LCD") starts with LSN, then you've got a Samsung display.

Message was edited by: Dave Z

I especially like the evolution of Apple's response:

1. Apple's engineers are aware of the issue and are working on a fix. There should be a firmware update soon to take care of this.

2. Not sure if / when firmware coming out, small number of laptops affected, will repair/replace

3. This is "expected behavior" and "within specs"

4. Silence

cs22ms wrote:

 

I especially like the evolution of Apple's response:

 

1. Apple's engineers are aware of the issue and are working on a fix. There should be a firmware update soon to take care of this.

 

2. Not sure if / when firmware coming out, small number of laptops affected, will repair/replace

 

3. This is "expected behavior" and "within specs"

 

4. Silence

I think they're just buying time. They're kicking the can as far down the road as they can while they sort out iPhone issues. Once this debacle hits more mainstream news outlets, and they do a proper journalistic investigation of the issue, Apple will do a recall. I can feel it in my bones. In the meantime, customer good-will is plummeting. Pretty sad Apple. Steve would be NOT be pleased.

I agree Canuck1970. The inconsistent behavior leads me to believe Apple doesn't actually have a real solution and is just trying to buy time. The thing is, as time goes on, more and more people will start to notice IR and it's going to be increasingly difficult for Apple to downplay.

I've been using computers for a long time and even given this is a "known issue" for ISP displays, it is not "normal" after only a few minutes to see image persistence. I can re-create it in three minutes on my system and my system is not as bad as some people's who have posted images online.

Just got back from my local retail store's genius bar. They told me that they were aware of the issue, but couldn't do anything about it. They filed the issue for the future so it's on record as being a problem. The lady there felt bad, but she said she  couldn't do anything and she spoke with some others there who also couldn't do anything. She said Apple has no official solution for it.

They first tried to tell me to use a screensaver but when I started mentioning the exact problem and if they could get a Samsung screen replacement, they stopped. They knew I knew what was up...But they still couldn't (or didn't) do anything.

I'm not sure where people are getting their screens replaced, but I'd sure as **** love to know... This is absolutely absurd that I'm just being turned away with "well we can't do anything, sorry." and that's it. Done. I'm screwed. I just bought a $2200 paperweight.

I thought Applecare was supposed to protect me? I thought Apple was supposed to be a reputable company. ***?

THEY ADMITTED TO THE PROBLEM. They have good screens, but they WILL NOT replace your bad one. What the heck?!

Not sure if this is possible for you, but I would have asked for a refund right away. They make a commitment to fix product defects.

I'm not within the 14 day return period any longer. It's been a month or so. I'm just out of luck apparently. Oh and for those following along with this thread, they did not have any in-store test. They did see the issue though and acknolwedged it (and noted it in their system, unless they were just typing fluff, I didn't exactly get to read the note). But I know some people were saying that they had a test in the store for it and that they also replace screens in the store with Samsung panels. This is not true of the Palo Alto, California store. Haha, the store Steve Jobs used to frequent no less basically told me to screw off in the most endearing way today. Gotta love it.

Don't forget to sign this petition, maybe it helps a little: http://www.change.org/petitions/apple-computer-use-the-same-quality-lcd-in-all-t heir-computers#share

Canuck1970,

Congratulations (hopefully if the theory of part numbers holds true) on your Samsung display.

I agree that Apple is stalling while they try to generate a solution for  future rMBP displays. 

I disagree that Apple will ever do a general recall on displays sold up to this point.  It's just too expensive for them.  They only do recalls when it can be a safety issue such as the faulty batteries for the recent Nano recall.  Instead, they'll placate all of the squeaky wheels (sort of).  We here on this forum are the "squeaky wheels" and their support for us appears to be dwindling.  The other 50% of the rMBP buyers out there are apparently too oblivious to notice that they have IR or don't care.   Because of them, Apple won't do a general recall.  Why should they since these people are not complaining?  Meanwhile, they are stifling the "sqeaky wheels" with denials that the IR is a normal feature (or a "natural occurence") of IPS.   Eventually, they will fix the problem with the displays, even if it means getting away from LG entirely.    For people who have already bought the problem, Apple will try to get away with the least possible expense.  It's the nature of the Coporate Beast.  It's kind of like when one of the car companies decided it was cheaper to settle lawsuits than have a general recall for a defective part.

It doesn't matter if you're a squeeky wheel. I'm about to get a whole lot more squeeky too. They didn't even tell me this was a normal issue within specification. No, they told me they were aware of it. Apple was aware of it. There is no fix. Goodbye.

That's TERRIBLE. So no. They aren't even taking care of us squeeky wheels and just trying to ignore the issue. They are just literally giving us the brush off. I can't return my machine. I'm screwed. I bought Applecare. Doesn't matter. I just wasted my money with these people. It's absolutely terrible how they are handling this. Words don't even begin to explain.

flat earth wrote:

 

I disagree that Apple will ever do a general recall on displays sold up to this point.  It's just too expensive for them.  They only do recalls when it can be a safety issue such as the faulty batteries for the recent Nano recall.

No. Apple recalled the first-generation Time Capsule because the power supplies would spontaneously fail. There was no safety issue, just a defect in the part.

As for what Apple will do, we can only speculate. It seems the most recent posts here indicate Apple is starting to draw a line in the sand and say, "This far, no further." (a statement even more impressive if spoken with a British accent.. ) I'm dreading my Genius Bar appointment this week. I'm not really sure what to expect but I have a feeling it will not end well.

UltraMax wrote:

 

I went in for a repair on 08/30/2012. Looking that the recipt now, my part # was 661-6529. It's an LG.

My work order from 09/04/2012 also had part # 661-6529, but I didn't actually get it replaced because I couldn't afford the 7-10 day downtime. Sounds like I might have been right to wait.