Previous 1 267 268 269 270 271 Next 9,587 Replies Latest reply: Jun 26, 2015 2:22 PM by JDON Go to original post Branched to a new discussion.
  • joekljk Level 1 Level 1 (0 points)

    my-username-was-taken wrote:

     

    Grrrr8 wrote:

     

     

    I blame LG! :-)

    I always considered LG an off-brand company to be frank. My TV is Samsung and not LG for a reason. I've ALWAYS purchased TVs like that too.

     

    Me too. Saw a couple Lucky Goldstar LED LCD monitors at the store today and the Viewsonic's looked better imho. Samsung looked better than both, no surprise there. Same reason I have a Samsung TV and not a LG.

  • YourGuide Level 1 Level 1 (15 points)

    I did not mean to sound dismissive, I am hugely grateful for this message thread and the knowledge transference that has occurred through it. As an admitted newcomer to the Apple world (whole life PC user until the iPhone 3g that changed my life) I guess I am used to new technologies being "fine tuned" on the user base. That's why I was so impressed with Apple's customer service and replacement of my 3 month old laptop screen.  I suppose that's why I found myself defending them as a company.

  • Steve Maximus Level 1 Level 1 (0 points)

    No doubt that Apple have one of the best return policies for a computer company. Yet this is what they built their brand on. And that is why they can charge a premium. Yet if you look through this forum you will see that their return policy on rMBP screens is ad hoc. They try to talk some customers out of it. Others they say cannot simply keep returning their computers trying to get a Samsung machine. Others are fooled by a test that tries to hide the issue. And since Apple does not admit the problem, you have to find a Genius that knows of the issue or cares about you the customer enough to change your machine. If they simply stopped shipping LG screen rMBP and automatically swapped out every LG screened rMBP as a policy that would be one thing. But that is not happening. You got lucky. Others did not. That is why this forum discussion has over 340k views and over 4k comments on it. Apple make everyone pay the premium on their prices, but does not give everyone premium service. That is not ok.

  • Barry Fisher Level 3 Level 3 (655 points)

    Sound Evolution, is this 3rd one a LG or Samsung?

  • Sound Evolution Level 1 Level 1 (0 points)

    A LG. The worst of all screens. My first was a Samsung, and was a nearly perfect screen except for one dead pixel. I had to return it because the bottom plate was loose and the screws wticking out (to long). Boy do I regret it...

    Barry Fisher wrote:

     

    Sound Evolution, is this 3rd one a LG or Samsung?

  • YourGuide Level 1 Level 1 (15 points)

    FYI, the replacement screen I got was indeed a Samsung verified by the Terminal command... And on my work confirmation paperwork it's item number is 661-7171 and it's price was USD $680.68

    That matches another users Samsung replacement screen item number from an earlier post... So perhaps that's the actual item number for a Samsung display.

  • gam3r Level 1 Level 1 (5 points)

    Alright so I went to Genius Bar in UK. They said they can't do a replacement as my rMBP has US layout and purchased form US Store. They said they could do a repair by replacing the display but they can't assure any guarantee weather it would be Samsung or LG display.

  • gam3r Level 1 Level 1 (5 points)

    Im hoping they'd repair it properly without causing any other cosmetic or electrical damage to it as it is just over 2 weeks old.

  • gam3r Level 1 Level 1 (5 points)

    Genius bar person told me to speak with Apple Care on phone to ask for a replacement. But the person on phone whom I spoke with says this is the first time they heard about this issue. And when I was referring to online discussions he was all over me saying they sold 4million of these products and they would only be aware if this issue was amongst atleast 1% of them.

     

    Im surprised that they are not even aware that this is a wide spread issue

  • Canuck1970 Level 1 Level 1 (0 points)

    gam3r wrote:

     

    Im hoping they'd repair it properly without causing any other cosmetic or electrical damage to it as it is just over 2 weeks old.

     

    Go for it. Do the screen replacement.

  • Canuck1970 Level 1 Level 1 (0 points)

    gam3r wrote:

     

    "I'm surprised that they are not even aware that this is a wide spread issue"

     

    He's either just started at Apple (i.e. it was his first day), has just returned from holidays and/or awakened from a coma since the end of June, or he's B.S.'ing you.

  • gam3r Level 1 Level 1 (5 points)

    Yeah. They said they need couple of days to replace the screen. So im planning on wiping my MBP clean and doing a TM backup before giving it to them tomorrow.

     

    I think screen replacement is a fair deal. All Im just hoping is they would do it properly without causing any other issues or scratching the laptop.

     

    Fingers crossed for Samsung screen

  • Canuck1970 Level 1 Level 1 (0 points)

    gam3r wrote:

     

    Yeah. They said they need couple of days to replace the screen. So im planning on wiping my MBP clean and doing a TM backup before giving it to them tomorrow.

     

    I think screen replacement is a fair deal. All Im just hoping is they would do it properly without causing any other issues or scratching the laptop.

    Fingers crossed for Samsung screen

     

    Unless you have really sensitive material on your rMBP, don't wipe it clean.

    Just back it up (just in case) and then create an admin account for them to use.

    Also, if you've enabled your firmware password, make sure to disable it before you give it to them or give them the password.

    I'm pretty confident that you'll be getting a Samsung screen.

     

    :-)

  • gam3r Level 1 Level 1 (5 points)

    Thanks for the inputs and positive points Canuck . Did you manage to get yours fixed? how is your MBP working now?

  • tivoboy Level 1 Level 1 (10 points)

    DomdiDom wrote:

     

    IR, dented, scratched, light bleed, improper colours, yellow look, not bright enough, etc etc. Great idea getting the work done in China.

     

    I read that it would cost Apple an extra 5% to get the work done in North America, and of course get the quality back to where it used to be. 5%, I'm pretty sure most apple users who already over pay, would pay that 5% and you'd see a lot less of these kind of threads. I'm sure there's more of these threads to come btw Apple.

     

    If you won't handle the quality control, your customers will, with their wallets.

     

    I heard this too over the weekend and don't really think it is accurate at all.  The differential between labor costs is nowhere near 5%, and the GAIN in lack of shipping, reduce IP loss/costs etc. can't make up for it enough.  I DO believe we are moving in the direction of closing the gap, but the price differential on an item like this has to be closer to 50% than 5%.

     

    And the qualty issue here is one of a component, which would most likely continue to be made OoC, so this type of problem would most likely persist.