Q: MacBook Pro Retina display burn-in?

Just receivers my 2nd rMBP (first had damage). Week 38 chipmunk, 39 appleserialnumberinfo. LG screen.

On first inspection it seems just as bright as my Samsung, colours appear ok. Will see if any noticeable IR develops under normal use.

trickards wrote:

 

Just receivers my 2nd rMBP (first had damage). Week 38 chipmunk, 39 appleserialnumberinfo. LG screen.

Mine is on fedex truck out for delivery (Week 39 chipmunk, 40 appleserialnumberinfo).  The going theory according to what certain Apple employees told people is that chipmunk week 39 is when the "bad" screens were dropped.

I don't want to give anyone false hope or give any speculations, this is just for information only! I talked with Apple Care today, with a very nice guy from the USA. At first he seemed (or played to be) shocked to hear this is my second replacement with a bad screen.. I asked him what is wise to do, Ask a refund and wait a while with ordering, or get another replacement and hope for a Samsung.

He said he can't say anything sure since he us "just a software debugger" but he said there must be something possible to arrange with Customer Relations to assure I get a "right" screen.

Tomorrow I will be called by my contact person at Customer Relations (who has bin totally awesome all along) and I will keep everyone informed.

The situation ***** of course so does the hassle, but I can only say I have bin very impressed with Apple's willingness to help me all the time.

YourGuide wrote:

 

FYI, the replacement screen I got was indeed a Samsung verified by the Terminal command... And on my work confirmation paperwork it's item number is 661-7171 and it's price was USD $680.68

That matches another users Samsung replacement screen item number from an earlier post... So perhaps that's the actual item number for a Samsung display.

I can confirm that my replacement screen that was put in 2 weeks ago was part number "661-6529 Display Clamshell" and it WAS a LG. Can anyone confirm that within the last 2 weeks, have they had a replacement with "661-7171" after taking it into the apple store (and of course failing the impossible test)?

Mine was done last Friday 9/28/12 and they did not run any tests.. When I mentioned the IR to the Genius he said he hadn't heard of it.... But my replacement was due to a dead pixel.

I did show him the IR in just a few minutes and he did note that in his examination.

Here is the email:

Issue: Customer reports a bright spot pixel anomaly in center of display, also gets image ghosting in which he can clearly read text etc.

Steps to Reproduce: Read notes from applecare support, they discussed how to prevent and resolve ghosting. Was able to see pixel anomaly very quickly. He demonstrated the ghosting after a few minutes of viewing a single page.

Proposed Resolution: Replace display under warranty, verify no visible anomalies.

Cosmetic Condition: New, no damage.

Known Liquid Damage: No

Check-in Required: Yes

Estimated Turn Around Time: Same Day

Mac OS Version: 10.8

Hard Drive Size: 250 gb

Memory Size: 16 gb

Ok, well at least they used their "eyes" instead of using the unpassable test. Lets see if anyone else can confirm the part number of 661-7171. That would be a huge step in the resolution of this matter. That will at least tell us 2 things.

1. They CAN tell what screen you will get for the repair.

2. That they are no longer using 661-6529 (LG Screen).

I have reached out to the manager of the local apple store (that I have been working with) to see if he can confirm the part numbers. We will see if he "knows anything".

gam3r wrote:

 

Thanks for the inputs and positive points Canuck . Did you manage to get yours fixed? how is your MBP working now?

Yep, I had my screen replaced and received a Samsung display. It's been working great.

tivoboy wrote:

 

DomdiDom wrote:

 

IR, dented, scratched, light bleed, improper colours, yellow look, not bright enough, etc etc. Great idea getting the work done in China.

 

I read that it would cost Apple an extra 5% to get the work done in North America, and of course get the quality back to where it used to be. 5%, I'm pretty sure most apple users who already over pay, would pay that 5% and you'd see a lot less of these kind of threads. I'm sure there's more of these threads to come btw Apple.

 

If you won't handle the quality control, your customers will, with their wallets.

 

I heard this too over the weekend and don't really think it is accurate at all.  The differential between labor costs is nowhere near 5%, and the GAIN in lack of shipping, reduce IP loss/costs etc. can't make up for it enough.  I DO believe we are moving in the direction of closing the gap, but the price differential on an item like this has to be closer to 50% than 5%.

 

And the qualty issue here is one of a component, which would most likely continue to be made OoC, so this type of problem would most likely persist.

No, I think he's right. I watched a report on CNN and they said it would cost something like $25 more per iPhone to have it made in the U.S. (not totally sure on the numbers, but it's in the right ball park). However, cost is not the only issue. The other thing that China has that the U.S. doesn't is manufacturing engineers. There are just not enough manufacturing engineers in North America to produce the volume of devices that Apple requires. So, you can thank the education system for that.

Sound Evolution wrote:

 

I don't want to give anyone false hope or give any speculations, this is just for information only! I talked with Apple Care today, with a very nice guy from the USA. At first he seemed (or played to be) shocked to hear this is my second replacement with a bad screen.. I asked him what is wise to do, Ask a refund and wait a while with ordering, or get another replacement and hope for a Samsung.

 

He said he can't say anything sure since he us "just a software debugger" but he said there must be something possible to arrange with Customer Relations to assure I get a "right" screen.

 

Tomorrow I will be called by my contact person at Customer Relations (who has bin totally awesome all along) and I will keep everyone informed.

 

The situation ***** of course so does the hassle, but I can only say I have bin very impressed with Apple's willingness to help me all the time.

Yes, they've treated me relatively well too (although they claimed that they were making an "exception" in my case and still claimed that image retention was normal), but why aren't they being consistent? Some people have basically been told "tough luck".

dancoritservices wrote:

 

YourGuide wrote:

 

FYI, the replacement screen I got was indeed a Samsung verified by the Terminal command... And on my work confirmation paperwork it's item number is 661-7171 and it's price was USD $680.68

That matches another users Samsung replacement screen item number from an earlier post... So perhaps that's the actual item number for a Samsung display.

 

I can confirm that my replacement screen that was put in 2 weeks ago was part number "661-6529 Display Clamshell" and it WAS a LG. Can anyone confirm that within the last 2 weeks, have they had a replacement with "661-7171" after taking it into the apple store (and of course failing the impossible test)?

My 661-7171 replacement display WAS a Samsung.

YourGuide wrote:

 

Mine was done last Friday 9/28/12 and they did not run any tests.. When I mentioned the IR to the Genius he said he hadn't heard of it.... But my replacement was due to a dead pixel.

I did show him the IR in just a few minutes and he did note that in his examination.

Here is the email:

 

Issue: Customer reports a bright spot pixel anomaly in center of display, also gets image ghosting in which he can clearly read text etc.

Steps to Reproduce: Read notes from applecare support, they discussed how to prevent and resolve ghosting. Was able to see pixel anomaly very quickly. He demonstrated the ghosting after a few minutes of viewing a single page.

Proposed Resolution: Replace display under warranty, verify no visible anomalies.

Cosmetic Condition: New, no damage.

Known Liquid Damage: No

Check-in Required: Yes

Estimated Turn Around Time: Same Day

Mac OS Version: 10.8

Hard Drive Size: 250 gb

Memory Size: 16 gb

What was the part # for the replacement display? 661-7171?

Yup.... 661-7171 and is a Samsung according to Terminal command.

Good news! 

Both of my retina MacBook Pro's arrived.  One was ordered last Monday and the other Tuesday.  Both are Samsung displays!  There were two or three people that already received their week "40" machines late last week and they had Samsung displays as well.  So this now makes 4 or 5 in a row that all had Samsung displays from week "40" with no reports of week "40" with LG displays.

Both machines appear to be spotless with no external damage/scratches.  I also see little to no backlight bleeding on either.

I will be sending back one of these since I ordered two assuming at least one was going to be an LG.

YourGuide wrote:

 

Yup.... 661-7171 and is a Samsung according to Terminal command.

Cool. It's looking pretty promising. Every single 661-7171 part has been a Samsung...so far.

dbainbridge wrote:

 

Good news! 

 

Both of my retina MacBook Pro's arrived.  One was ordered last Monday and the other Tuesday.  Both are Samsung displays!  There were two or three people that already received their week "40" machines late last week and they had Samsung displays as well.  So this now makes 4 or 5 in a row that all had Samsung displays from week "40" with no reports of week "40" with LG displays.

 

Both machines appear to be spotless with no external damage/scratches.  I also see little to no backlight bleeding on either.

 

I will be sending back one of these since I ordered two assuming at least one was going to be an LG.

AWESOME!!!