mittense
Level 1 (1 points)

Q: MacBook Pro Retina display burn-in?

I first noticed this after my MBP [Retina] had gone to sleep, but: when returning to the login screen (since I have it set to require a password whenever the computer is idle long enough) I noticed what appeared to a very faint ghosting primarily noticeable on darker backgrounds.

 

After messing around with it a bit, there seems to be a fairly consistent in-display ghosting that occurs without much time at all; I was able to leave my screen on (a little above half-brightness) for about 10-15 minutes and the ghosted "burn" would be of the screen I left it on (which I deliberately reconfigured so that everything would be a new position).

 

Has anyone else experienced this? Is this a normal thing that I just have to get used to? It's not really noticeable at all in standard use.

MacBook Pro (Retina, Mid 2012), Mac OS X (10.7.4)

Posted on Jun 16, 2012 10:30 PM

by aut0maticdan,Solvedanswer
aut0maticdan aut0maticdan
Level 1 (45 points)
A:

I saw a genius today.  They ordered me up a new macbook due to the burn-in.  I may not see it for 3-4 weeks because I have a custom build, but I get to hang on to this one until then.

Posted on Jun 20, 2012 5:24 PM

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Q: MacBook Pro Retina display burn-in?

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  • by rrahimi,

    rrahimi rrahimi Oct 1, 2012 2:45 PM in response to Canuck1970
    Level 3 (615 points)
    Oct 1, 2012 2:45 PM in response to Canuck1970

    I think we need to make a video of this and put it on Youtube. Terminal and using it could be confusing to non-techie users.

  • by Canuck1970,

    Canuck1970 Canuck1970 Oct 1, 2012 2:47 PM in response to johns1
    Level 1 (0 points)
    Oct 1, 2012 2:47 PM in response to johns1

    johns1 wrote:

     

    Like any service provider the back and forth with the customer is 2 way.   Getting testy, saying too much or making up stuff to get a repair doesn't work.   If you describe your situation cleanly, say how it effects your ability to use the computer shouldn't be a issue.

     

    Where this breaks down and gets people upset, is where you have someone repeatively order a laptop, only to return because it has a problem several times.   I can't think of any real life situation where the product would be pursued that desperately.  There are some instances mentioned here in this thread, but after a couple of failed experiences I would walk away.

     

    I agree, but...

     

    I think that the reason people have stuck it out this long is because (A) the machine's design is great and, when it has the Samsung screen, it really is amazing (B) we know that this is an LG-specifc manufacturing/design defect and that the Samsung screens do NOT have the issue, and (C) other than time (which IS money, I know), it doesn't cost anything to play the lottery or keep bugging Apple about this.

     

    So, knowing that if you keep at it, you will get your dream machine, is what keeps people going.

  • by rrahimi,

    rrahimi rrahimi Oct 1, 2012 2:50 PM in response to johns1
    Level 3 (615 points)
    Oct 1, 2012 2:50 PM in response to johns1

    Like any service provider the back and forth with the customer is 2 way.   Getting testy, saying too much or making up stuff to get a repair doesn't work.   If you describe your situation cleanly, say how it effects your ability to use the computer shouldn't be a issue.

     

    Where this breaks down and gets people upset, is where you have someone repeatively order a laptop, only to return because it has a problem several times.   I can't think of any real life situation where the product would be pursued that desperately.  There are some instances mentioned here in this thread, but after a couple of failed experiences I would walk away.

     

    That's your choice and you're free to do so. I also gave up after three tries to see how the issue develops. But if I were to keep trying, I would have returned within 14 days and that's my recommendation to everyone else too. The risk of getting stuck with a defective $2600 product is non-negligible. If you're within 14 days you're in control, outside of that Apple is the boss.

  • by Canuck1970,

    Canuck1970 Canuck1970 Oct 1, 2012 2:57 PM in response to rrahimi
    Level 1 (0 points)
    Oct 1, 2012 2:57 PM in response to rrahimi

    rrahimi wrote:

     

    Like any service provider the back and forth with the customer is 2 way.   Getting testy, saying too much or making up stuff to get a repair doesn't work.   If you describe your situation cleanly, say how it effects your ability to use the computer shouldn't be a issue.

     

    Where this breaks down and gets people upset, is where you have someone repeatively order a laptop, only to return because it has a problem several times.   I can't think of any real life situation where the product would be pursued that desperately.  There are some instances mentioned here in this thread, but after a couple of failed experiences I would walk away.

     

    That's your choice and you're free to do so. I also gave up after three tries to see how the issue develops. But if I were to keep trying, I would have returned within 14 days and that's my recommendation to everyone else too. The risk of getting stuck with a defective $2600 product is non-negligible. If you're within 14 days you're in control, outside of that Apple is the boss.

     

    I agree. Return, return, return, jackpot! If that's what it takes. I really think that things are starting to improve though.

     

    Ahem...Dr. Sly, is there something you'd like to share with the rest of the class?

     

  • by Canuck1970,

    Canuck1970 Canuck1970 Oct 1, 2012 3:00 PM in response to rrahimi
    Level 1 (0 points)
    Oct 1, 2012 3:00 PM in response to rrahimi

    rrahimi wrote:

     

    I think we need to make a video of this and put it on Youtube. Terminal and using it could be confusing to non-techie users.

     

    Isn't there an app for that floating around that doesn't require the terminal?

  • by rrahimi,

    rrahimi rrahimi Oct 1, 2012 3:05 PM in response to Canuck1970
    Level 3 (615 points)
    Oct 1, 2012 3:05 PM in response to Canuck1970

    Isn't there an app for that floating around that doesn't require the terminal?

     

    Yeah, I think someone wrote a script. Google'd script retina lg samsung detect and got this in the results:

     

    http://www.youtube.com/watch?v=cO0CgjQzhz4

     

    Somebody already made a video. Couldn't find the script though. I'm sure it's somewhere in this thread.

  • by Dr Sly,

    Dr Sly Dr Sly Oct 1, 2012 3:10 PM in response to Canuck1970
    Level 1 (145 points)
    Oct 1, 2012 3:10 PM in response to Canuck1970
    oh.my.gods ! I finally got a Samsung !

    Fourth rMBP, 6th display (had two replacements on the 1st rMBP)

    YESSS...

     

    From Terminal:

     

    Color LCD

    LSN154YL01001

    DLM2372015DF49GBS

     

    From Chipmunk:

     

    Serial number: C...

    Model Number: BTO

    Group1: MacBook

    Group2: Pro

    Generation:

    Machine Model: MacBookPro10,1

    Model introduced: 2012

    Production year: 2012

    Production week: 38 (September)

    CPU speed: 2.7GHz

    Family name: Become a pro user to see this information. (sorry)

    Screen size: 15 inch

     


  • by Canuck1970,

    Canuck1970 Canuck1970 Oct 1, 2012 3:12 PM in response to Dr Sly
    Level 1 (0 points)
    Oct 1, 2012 3:12 PM in response to Dr Sly

    Dr Sly wrote:

     

    oh.my.gods ! I finally got a Samsung !

    Fourth rMBP, 6th display (had two replacements on the 1st rMBP)

    YESSS...

     

     

    Woo Hoo!!! Awesome man! Enjoy!

  • by Dark Ayla,

    Dark Ayla Dark Ayla Oct 1, 2012 3:16 PM in response to Dr Sly
    Level 1 (0 points)
    Oct 1, 2012 3:16 PM in response to Dr Sly

    Congratulations!!!

     

    You should celebrate next weekend, am I invited?

     

    I HATE YOU APPLE, you made us cry just to have our rights as customers nothing else!!!!!!!!

  • by johns1,

    johns1 johns1 Oct 1, 2012 3:17 PM in response to Canuck1970
    Level 1 (45 points)
    Oct 1, 2012 3:17 PM in response to Canuck1970

    Canuck1970

    I agree. Return, return, return, jackpot! If that's what it takes. I really think that things are starting to improve though.

    One armed bandits have never been generous in my experience.  But some think their luck will eventually improve with experience.

     

    I understand the allure of this laptop, just a shame some go through such misery/hassle to get one.

  • by rrahimi,

    rrahimi rrahimi Oct 1, 2012 3:18 PM in response to Dr Sly
    Level 3 (615 points)
    Oct 1, 2012 3:18 PM in response to Dr Sly
    oh.my.gods ! I finally got a Samsung !

    Fourth rMBP, 6th display (had two replacements on the 1st rMBP)

    YESSS...

     

     

    Great news! And it's a lucky 38 too.

  • by On2Dancer,

    On2Dancer On2Dancer Oct 1, 2012 4:13 PM in response to Dark Ayla
    Level 1 (4 points)
    iPhone
    Oct 1, 2012 4:13 PM in response to Dark Ayla

    Thank you, I was able to obtain the information. The screen is LP. I just bought this a few days ago. It seems to be working fine however I do not want to run the risk of problems occuring in the future.

    1. Have there been problems associated with the Samsung?

    2. Would you recommend I return it to the store and request another one? 

    3. If so, I don't know that they will open several computers until they find one with a Samsung DIsplay.

  • by iliasp,

    iliasp iliasp Oct 1, 2012 4:17 PM in response to rrahimi
    Level 1 (0 points)
    Oct 1, 2012 4:17 PM in response to rrahimi

    Just ordered mine today, couldnt go on without a machine to work on anymore!

    I asked my retailer about availability of BTO machines and just recently some 2.6/16/512/UK came up on his wholesale provider from UK and i have made the order!

    On Wednesday it should be at the shop and by tomorrow they said they would be able to send me the serial number!

    Crossing my finger cause if i get in problems even out of the box i am headed to a service point (consumer rights in Europe with Apple products suck, in case of a dead pixel imagine that there is nothing they can do)

     

    4000USD lighter and very anxious!

  • by vandamage,

    vandamage vandamage Oct 1, 2012 4:20 PM in response to rrahimi
    Level 1 (0 points)
    Oct 1, 2012 4:20 PM in response to rrahimi

    Guys,

     

    I've been following this thread for a while.  Just ordered a BTO 2.6, 16GB, 512GB last week hoping I would get the Samsung display.  Yep!  It looks great.  It is a week 39. Sounds like they are using only Samsung on new builds

     

    Group1: MacBook

    Group2: Pro

    Generation:

    Machine Model: MacBookPro10,1

    Model introduced: 2012

    Production year: 2012

    Production week: 39 (September)

    CPU speed: 2.6GHz/2.7GHz

    Family name: Become a pro user to see this information. (sorry)

    Screen size: 15 inch

    Screen resolution: 2880x1800 pixels

    Colour: Aluminium

    Capacity: 16GB

  • by DomdiDom,

    DomdiDom DomdiDom Oct 1, 2012 4:29 PM in response to On2Dancer
    Level 1 (0 points)
    Oct 1, 2012 4:29 PM in response to On2Dancer

    On2Dancer wrote:

     

    Thank you, I was able to obtain the information. The screen is LP. I just bought this a few days ago. It seems to be working fine however I do not want to run the risk of problems occuring in the future.

    1. Have there been problems associated with the Samsung?
         
    Normal problems that you MIGHT get with any notebook but nothing compared to LG problems

    2. Would you recommend I return it to the store and request another one? 

    Are you kidding? if you've read even one page of this thread you'd know the answer would be YES, return it.
         

    3. If so, I don't know that they will open several computers until they find one with a Samsung DIsplay.

    They will not open any boxes. Return and get your money back or you can try to get them to exchange it telling them that you have an LG and you KNOW it defective despite their claims that it's a feature.

    Personally, I would return it and get my money back and either go to a different store, order online or wait. Regardless, don't wait beyond 14 days.

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