mittense
Level 1 (1 points)

Q: MacBook Pro Retina display burn-in?

I first noticed this after my MBP [Retina] had gone to sleep, but: when returning to the login screen (since I have it set to require a password whenever the computer is idle long enough) I noticed what appeared to a very faint ghosting primarily noticeable on darker backgrounds.

 

After messing around with it a bit, there seems to be a fairly consistent in-display ghosting that occurs without much time at all; I was able to leave my screen on (a little above half-brightness) for about 10-15 minutes and the ghosted "burn" would be of the screen I left it on (which I deliberately reconfigured so that everything would be a new position).

 

Has anyone else experienced this? Is this a normal thing that I just have to get used to? It's not really noticeable at all in standard use.

MacBook Pro (Retina, Mid 2012), Mac OS X (10.7.4)

Posted on Jun 16, 2012 10:30 PM

by aut0maticdan,Solvedanswer
aut0maticdan aut0maticdan
Level 1 (45 points)
A:

I saw a genius today.  They ordered me up a new macbook due to the burn-in.  I may not see it for 3-4 weeks because I have a custom build, but I get to hang on to this one until then.

Posted on Jun 20, 2012 5:24 PM

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Q: MacBook Pro Retina display burn-in?

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  • by dbainbridge,

    dbainbridge dbainbridge Oct 2, 2012 6:42 AM in response to EugenK90
    Level 1 (115 points)
    Oct 2, 2012 6:42 AM in response to EugenK90

    EugenK90 wrote:

     

     

    today after 3 weeks its enough, i called apple again, they put my order on a high priority and if in 2 days nothing will arrive i get a new machine ( hopefully because my macbook got another hardware problem with the ssd...

    What problem do you have with the SSD?

  • by EugenK90,

    EugenK90 EugenK90 Oct 2, 2012 6:56 AM in response to dbainbridge
    Level 1 (0 points)
    Oct 2, 2012 6:56 AM in response to dbainbridge

    Hardware test says: 4HDD/11/40000000:SATA(0,0)

     

    Apple said its the SSD. Probably have to exchange it.

  • by Mayday.ns,

    Mayday.ns Mayday.ns Oct 2, 2012 7:32 AM in response to EugenK90
    Level 1 (0 points)
    Oct 2, 2012 7:32 AM in response to EugenK90

    Model:- MacBook Pro (Retina, Mid 2012) (CTO)
    Codename:- No codename assigned.
    Build Country:- This unit was built in China
    Build Year:- This unit was built in the second half of 2012.
    Build Week- Week 13 (March) or week 40 (September)
    Production Nr.:- This unit was number 1290 to be built that week.

     

     

    LP154WT1-SJA1

     

    It's a LG.

    I am reading this forum already 3 weeks. I was very happy when I heared that all the people received an Samsung that ordered the rMBP that was build in week 40. Unfortunately I received a LG.

    I checked the monitor for dead pixels , it didnt have any.

    Now I will do some tests to check if there is any burn in.

     

    Should I play some games to make it heat up a bit since I hared that makes the problem even more obvious?

    Any tips ?

     

    I have 14 days time to make my decision , return it or keep it.

    What would you suggest in the care I do not have any burn in ?

  • by Sound Evolution,

    Sound Evolution Sound Evolution Oct 2, 2012 7:45 AM in response to Mayday.ns
    Level 1 (0 points)
    Oct 2, 2012 7:45 AM in response to Mayday.ns

    Mayday.ns wrote:

     


    Model:- MacBook Pro (Retina, Mid 2012) (CTO)
    Codename:- No codename assigned.
    Build Country:- This unit was built in China
    Build Year:- This unit was built in the second half of 2012.
    Build Week- Week 13 (March) or week 40 (September)
    Production Nr.:- This unit was number 1290 to be built that week.

     

     

    LP154WT1-SJA1

     

    It's a LG.

    I am reading this forum already 3 weeks. I was very happy when I heared that all the people received an Samsung that ordered the rMBP that was build in week 40. Unfortunately I received a LG.

    I checked the monitor for dead pixels , it didnt have any.

    Now I will do some tests to check if there is any burn in.

     

    Should I play some games to make it heat up a bit since I hared that makes the problem even more obvious?

    Any tips ?

     

    I have 14 days time to make my decision , return it or keep it.

    What would you suggest in the care I do not have any burn in ?

    Unfortunatley your's is a week 39. The website you check your info is one week ahead of the real week.

  • by dbainbridge,

    dbainbridge dbainbridge Oct 2, 2012 7:54 AM in response to Sound Evolution
    Level 1 (115 points)
    Oct 2, 2012 7:54 AM in response to Sound Evolution

    Sound Evolution wrote:

     

    Mayday.ns wrote:

     


    Model:- MacBook Pro (Retina, Mid 2012) (CTO)
    Codename:- No codename assigned.
    Build Country:- This unit was built in China
    Build Year:- This unit was built in the second half of 2012.
    Build Week- Week 13 (March) or week 40 (September)
    Production Nr.:- This unit was number 1290 to be built that week.

     

     

    LP154WT1-SJA1

     

    It's a LG.

    I am reading this forum already 3 weeks. I was very happy when I heared that all the people received an Samsung that ordered the rMBP that was build in week 40. Unfortunately I received a LG.

    I checked the monitor for dead pixels , it didnt have any.

    Now I will do some tests to check if there is any burn in.

     

    Should I play some games to make it heat up a bit since I hared that makes the problem even more obvious?

    Any tips ?

     

    I have 14 days time to make my decision , return it or keep it.

    What would you suggest in the care I do not have any burn in ?

    Unfortunatley your's is a week 39. The website you check your info is one week ahead of the real week.

    No, Mayday.ns is correct.  Week "40" according to appleserialnumberinfo.com is what we were going by.  This means Apple has not switched to all Samsung displays.  The only hope now is that the LG displays don't have image retention.

  • by Sound Evolution,

    Sound Evolution Sound Evolution Oct 2, 2012 7:57 AM in response to dbainbridge
    Level 1 (0 points)
    Oct 2, 2012 7:57 AM in response to dbainbridge

    Oh boy... this is bad news. Sorry to be negative, but count on it then that nothing changed at all

  • by trickards,

    trickards trickards Oct 2, 2012 8:07 AM in response to Sound Evolution
    Level 1 (20 points)
    Oct 2, 2012 8:07 AM in response to Sound Evolution

    Certainly sounds like it. There has been a higher population of Samsung coming through, but clearly LG are still being put in.

  • by Mayday.ns,

    Mayday.ns Mayday.ns Oct 2, 2012 8:21 AM in response to Mayday.ns
    Level 1 (0 points)
    Oct 2, 2012 8:21 AM in response to Mayday.ns

    I did some burn in test. I can see a burn in after few min.However its not that severe as I have seen on some youtube videos. I will do some more tests after I increase the temperature of the laptop.

    I will let you know about the results.

  • by Canuck1970,

    Canuck1970 Canuck1970 Oct 2, 2012 8:23 AM in response to dT.Tb
    Level 1 (0 points)
    Oct 2, 2012 8:23 AM in response to dT.Tb

    dT.Tb wrote:

     

    Should I purchase MBP retina now? Is it week 40 now?

     

    You should just buy one of Dainbridge's rMBP laptops.

    He has two and they're both Samsung.

  • by Canuck1970,

    Canuck1970 Canuck1970 Oct 2, 2012 8:30 AM in response to Locoroco
    Level 1 (0 points)
    Oct 2, 2012 8:30 AM in response to Locoroco

    Locoroco wrote:

     

    I am dealing with Apple's call centre team right now on the terrible Screen Ghosting issue.

     

    Main points are noted as follow:

     

    Purchased: Aug 2012 in Singapore

    Issue discovered: Mid Sep

    Symptom: First observed problem when the Safari search box "ghosted" even after the broswer was closed.

    Screen model: "LP" (as indicated in the terminal command query)

    Call centre contacted (Singapore/Asia Pacific): 26 Sep 2012

    Apple's initial reply: This is the first case they have heard of.

    Apple's latest's reply: The technical team is actually aware of the issue. However, this is expected of an IPS display.

    My response: This is not acceptable.  Apple is telling me to accept an inferior product.  Why so when I had not experienced the same problem with my 5 year old iMac?

    Apple's proposal: "Repair"

    My response: I want a refund.  However, I would have to observe due process and allow apple an opportunity to make good the promise by way of "repair".  Should the "repair" fail to reticfy the issue, I will push for a full refund based on the Singapore's Lemon Law.

     

    The entire experience was frustrating. Will keep this forum posted on the outcome.

    Just go for the repair. You'll be happy with it.

  • by Canuck1970,

    Canuck1970 Canuck1970 Oct 2, 2012 8:32 AM in response to Mayday.ns
    Level 1 (0 points)
    Oct 2, 2012 8:32 AM in response to Mayday.ns

    Mayday.ns wrote:

     


    Model:- MacBook Pro (Retina, Mid 2012) (CTO)
    Codename:- No codename assigned.
    Build Country:- This unit was built in China
    Build Year:- This unit was built in the second half of 2012.
    Build Week- Week 13 (March) or week 40 (September)
    Production Nr.:- This unit was number 1290 to be built that week.

     

     

    LP154WT1-SJA1

     

    It's a LG.

    I am reading this forum already 3 weeks. I was very happy when I heared that all the people received an Samsung that ordered the rMBP that was build in week 40. Unfortunately I received a LG.

    I checked the monitor for dead pixels , it didnt have any.

    Now I will do some tests to check if there is any burn in.

     

    Should I play some games to make it heat up a bit since I hared that makes the problem even more obvious?

    Any tips ?

     

    I have 14 days time to make my decision , return it or keep it.

    What would you suggest in the care I do not have any burn in ?

    Return it. Don't take the chance that IR will appear after the 14-day NQA return window.

  • by Canuck1970,

    Canuck1970 Canuck1970 Oct 2, 2012 8:34 AM in response to Mayday.ns
    Level 1 (0 points)
    Oct 2, 2012 8:34 AM in response to Mayday.ns

    Mayday.ns wrote:

     

    I did some burn in test. I can see a burn in after few min.However its not that severe as I have seen on some youtube videos. I will do some more tests after I increase the temperature of the laptop.

    I will let you know about the results.

     

    My IR problem got noticeably worse over time. If you're within the 14-day NQA return window, I'd return it.

  • by armin n,

    armin n armin n Oct 2, 2012 8:45 AM in response to Mayday.ns
    Level 1 (0 points)
    Oct 2, 2012 8:45 AM in response to Mayday.ns

    what configuration? im convinced that apple is doing batches. i expect next round of the week to be alot of LGs.

  • by Mayday.ns,

    Mayday.ns Mayday.ns Oct 2, 2012 8:48 AM in response to armin n
    Level 1 (0 points)
    Oct 2, 2012 8:48 AM in response to armin n

    Basic configuration

  • by dbainbridge,

    dbainbridge dbainbridge Oct 2, 2012 8:49 AM in response to Canuck1970
    Level 1 (115 points)
    Oct 2, 2012 8:49 AM in response to Canuck1970

    Canuck1970 wrote:

     

    dT.Tb wrote:

     

    Should I purchase MBP retina now? Is it week 40 now?

     

    You should just buy one of Dainbridge's rMBP laptops.

    He has two and they're both Samsung.

    Yes, I would HATE having to return retina MacBook Pro 2.3/16/256 with a pristine Samsung display.  I'm actually having trouble finding any issue with either of the ones I have to decide which one to return/sell.

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