mittense

Q: MacBook Pro Retina display burn-in?

I first noticed this after my MBP [Retina] had gone to sleep, but: when returning to the login screen (since I have it set to require a password whenever the computer is idle long enough) I noticed what appeared to a very faint ghosting primarily noticeable on darker backgrounds.

 

After messing around with it a bit, there seems to be a fairly consistent in-display ghosting that occurs without much time at all; I was able to leave my screen on (a little above half-brightness) for about 10-15 minutes and the ghosted "burn" would be of the screen I left it on (which I deliberately reconfigured so that everything would be a new position).

 

Has anyone else experienced this? Is this a normal thing that I just have to get used to? It's not really noticeable at all in standard use.

MacBook Pro (Retina, Mid 2012), Mac OS X (10.7.4)

Posted on Jun 16, 2012 10:30 PM

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Q: MacBook Pro Retina display burn-in?

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  • by rrahimi,

    rrahimi rrahimi Oct 6, 2012 1:16 PM in response to Steve Maximus
    Level 3 (615 points)
    Oct 6, 2012 1:16 PM in response to Steve Maximus
    The issue is that the GPU can handle the calculations but the CPU cannot. It gets caught slightly and that slows down the rendering, making the screen jerk slightly. It means that the whole thing was pushed forward before it was 100% ready. Like the New iPad that is aapparently getting a new update soon to deal with the overheating of the CPU. The idea of a retina display is awesome. The reality is that Apple pushed it through, and now they are having some issues.

     

     

    It gets little attention but it is very true. I see so many complaints on the forums where the supposedly almighty rMBPs fail at tasks like scrolling and even typing in browser with delays, interruptions, etc.

     

    My recommendation/wrokaround is to disable Automatic Graphics Switching (http://support.apple.com/kb/HT1446). Of course it results in worse battery performance but in most cases the problems go away since the more powerful graphics card is very well capable of handling things but the lower-GPU+CPU mix is not.

     

    This existed in all dual-graphics MBPs but is much more pronounced in rMBP due to higher performance requirements. How it skipped Apple's QA baffles me.

  • by Usmaak,

    Usmaak Usmaak Oct 6, 2012 1:32 PM in response to Steve Maximus
    Level 1 (63 points)
    Mac OS X
    Oct 6, 2012 1:32 PM in response to Steve Maximus

    The issue is that the GPU can handle the calculations but the CPU cannot. It gets caught slightly and that slows down the rendering, making the screen jerk slightly. It means that the whole thing was pushed forward before it was 100% ready. Like the New iPad that is aapparently getting a new update soon to deal with the overheating of the CPU. The idea of a retina display is awesome. The reality is that Apple pushed it through, and now they are having some issues.

     

    .

    .

    .

     

    That is upsetting to me. I worked at least as hard as you all are for the rMBP, to get an iPad with a screen that wasn't complete garbage. I went through 14 of them, before getting one without flaws. Every one of them got warm, and they always said "that's just how it is. It's normal". Sound familiar? And now they are coming out with a refresh that fixes the non issue??  You do not fix something that is not an issue. Which means that they've been lying to the millions that have bought these things. If I had known that the warmth of my new iPad was actually a mass defect, I would have stuck with my old iPad until it was resolved. Essentially I have been screwed by apple for being an early adapter of unproven technology. Thanks Apple. I appreciate how much I matter to you as a customer.

  • by JDThree,

    JDThree JDThree Oct 6, 2012 1:46 PM in response to Usmaak
    Level 1 (55 points)
    Oct 6, 2012 1:46 PM in response to Usmaak

    rrahimi, I had wondered what caused my random problems with safari - in things like hotmail, it mushes up the scrollign window, words piled on top of other words.  I used to use gfxcardstatus with my 2011 i7 MBP but didn't load it up on my RMBP.  Going to load it up and see if that helps me out.  Battery life isn't an issue for me as I'm usually somewhere plugged in, but I'd love to lose the glitchy text on web pages...  Thanks for the tip.

  • by dbainbridge,

    dbainbridge dbainbridge Oct 6, 2012 1:54 PM in response to JDThree
    Level 1 (115 points)
    Oct 6, 2012 1:54 PM in response to JDThree

    JDThree wrote:

     

    rrahimi, I had wondered what caused my random problems with safari - in things like hotmail, it mushes up the scrollign window, words piled on top of other words.  I used to use gfxcardstatus with my 2011 i7 MBP but didn't load it up on my RMBP.  Going to load it up and see if that helps me out.  Battery life isn't an issue for me as I'm usually somewhere plugged in, but I'd love to lose the glitchy text on web pages...  Thanks for the tip.

    This is a Safari issue not a retina MBP issue.  I noticed these type of issues after upgrading to Safari 6 on a non-retina MBP.

  • by clrokr,

    clrokr clrokr Oct 6, 2012 2:00 PM in response to Usmaak
    Level 1 (0 points)
    Oct 6, 2012 2:00 PM in response to Usmaak

    Usmaak wrote:

    Essentially I have been screwed by apple for being an early adapter of unproven technology. Thanks Apple. I appreciate how much I matter to you as a customer.

    Well, in the end you payed and that's all that matters. As long as you pay nobody at Apple gives a you know what about any problems you might have.

  • by JDThree,

    JDThree JDThree Oct 6, 2012 3:16 PM in response to dbainbridge
    Level 1 (55 points)
    Oct 6, 2012 3:16 PM in response to dbainbridge

    I hadn't specified it was a retina issue - I had only said that I used to use gfxcardstatus but that I did not load it on my RMBP.  But I did install it now, and being hard coded for the discrete graphics, it no longer happens regardless.

  • by DomdiDom,

    DomdiDom DomdiDom Oct 6, 2012 3:18 PM in response to Slazareth
    Level 1 (0 points)
    Oct 6, 2012 3:18 PM in response to Slazareth

    Slazareth wrote:

     

    I just got back from the Apple Store in NYC and I had to argue with multiple people for quite a while to get them to do anything about the persistence on my LG rMBP. I told them that I couldn't work on the machine and that while I'd rather have a working machine, that I'd take a refund over keeping my machine in its current state. The guy left to talk to his boss about a return and came back finally agreeing to send it off to repair. He said that if it comes back and the repair center doesn't repair it there's nothing else they can do. We'll see what happens.

     

    Thanks for making my point. It seems that some people are simply ignoring posts like yours, pffff, can you imagine? "if it comes back and the repair center doesn't repair it there's nothing else they can do." The nerve of these people.

  • by retinauser_park,

    retinauser_park retinauser_park Oct 6, 2012 3:51 PM in response to mittense
    Level 1 (0 points)
    Oct 6, 2012 3:51 PM in response to mittense

    My MBPr's screen has been replaced with the part 661-7171 today. I confirm that it is Samsung from the terminal.

  • by ColdDevil,

    ColdDevil ColdDevil Oct 6, 2012 4:44 PM in response to mittense
    Level 1 (0 points)
    Oct 6, 2012 4:44 PM in response to mittense

    Hey guys! I thought I should share my experiences so far...

     

    Ordered my MBPR a few days after the keynote and got the second batch, which means I had to wait 3-4 weeks for my custom built MacBook. A few days after using it I noticed a bright line (I think it is called mura in the forums) just in the lower left corner and maybe a third of the display height. It happened within the 14 days after delivery, so I returned it for a new one. After a week the next replacement was shipped. It was flawless up to now and I'm writing this post on it.

     

    A few days ago I noticed the ghosting after reading a PDF file for a few hours. It seems that it happens even after a few minutes. Being not within the 14 days for returning the unit I called Apple and was told to go to an Apple-Store and let them have a look. On wednesday I have an appointment in an official Apple Store (CentrO, Oberhausen, Germany) and we will see what they are going to do. I will not accept anything else than a new display or a complete replacement. I don't think they will send me a new MBPR but a screen is the least thing that has to be replaced.

     

    BTW it's a Samsung panel and I will ask whether it is possible to get a Samsung panel again if it will be replaced.

     

    Thank you for your whopping 295 pages of discussion on here. It is nice to know that I am not the only one with the problem and that some of you can confirm successful repairs.

  • by dbainbridge,

    dbainbridge dbainbridge Oct 6, 2012 5:17 PM in response to ColdDevil
    Level 1 (115 points)
    Oct 6, 2012 5:17 PM in response to ColdDevil

    ColdDevil wrote:

     

    A few days ago I noticed the ghosting after reading a PDF file for a few hours. It seems that it happens even after a few minutes.

     

    BTW it's a Samsung panel and I will ask whether it is possible to get a Samsung panel again if it will be replaced.

    What is the output when you enter the following line in the terminal app?

     

    ioreg -lw0 | grep \"EDID\" | sed "/[^<]*</s///" | xxd -p -r | strings -6

     

    I don't recall anyone reporting a Samsung display showing image retention.

  • by ColdDevil,

    ColdDevil ColdDevil Oct 6, 2012 5:24 PM in response to dbainbridge
    Level 1 (0 points)
    Oct 6, 2012 5:24 PM in response to dbainbridge

    Oh, I'm sorry. I think I got an LG panel.

     

    Color LCD

    LP154WT1-SJA1

    DCN22620WWUDMJ0AH

     

    I think I misunderstood the explanations when I heard about that terminal command for the first time. To be honest, it really seemed strange to have the image retention effect while so many people said that the Samsung panels were better.

  • by Locoroco,

    Locoroco Locoroco Oct 6, 2012 5:30 PM in response to retinauser_park
    Level 1 (0 points)
    Oct 6, 2012 5:30 PM in response to retinauser_park

    Any obvious yellowish tints?

  • by Locoroco,

    Locoroco Locoroco Oct 6, 2012 5:38 PM in response to ColdDevil
    Level 1 (0 points)
    Oct 6, 2012 5:38 PM in response to ColdDevil

    The Apple Relations Officer I spoke with were not able to promise a Samsung display.  Perhaps its a reflection of Apple's reluctance to admit that it's selling defective products in broad daylight.

     

    Anyway, my first replacement screen turned out to be a Sammy.  However, it was yellowish and I'll be on my way for a 2nd replacement.  Do keep us posted on your replacement experience. So far I've only heard on this forum from 2 happily-ever-afters users who got clean-white Sammy displays.

  • by ColdDevil,

    ColdDevil ColdDevil Oct 6, 2012 5:57 PM in response to Locoroco
    Level 1 (0 points)
    Oct 6, 2012 5:57 PM in response to Locoroco

    Using a complete white image I cannot see any yellow tints. How big are they usually? Is it a broad area or a small spot?

  • by Locoroco,

    Locoroco Locoroco Oct 6, 2012 6:05 PM in response to ColdDevil
    Level 1 (0 points)
    Oct 6, 2012 6:05 PM in response to ColdDevil

    from your previous post, I gather that yours is an LG.  My 1st screen was an LG with no problem on yellowishness.  My current 2nd screen is a Samsung.  The screen is uniformly yellowish. 

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