Q: MacBook Pro Retina display burn-in?

Speedbug wrote:

 

"I've my doubts about the value of opening the chassis not knowing whether or not getting a Display that meets my expectations"

They replace the entire lid of the rMBP laptop when they do the replacement. I think it's actually pretty simple for a trained tech to do with minimum disruption to your machine. Trust me when I tell you that my new Samsung display is much better than the LG that was originally installed in it...and NO image retention. I don't know how bad your IR problem is, but I do know that mine got worse over time until it easily showed up on normal deskrop wallpaper. It's not acceptable.

gam3r wrote:

 

"Just out of curiosity for people who got display replacements done did apple handle MacBook properly without scratching?"

Mine came back just as blemish-free as it went in. In fact, it came back cleaner. I took my rMBP to a very reputable authorized Apple dealer who's repair department was certified for replacing Retina displays. They ordered my display on a Wednesday, called me on the Thursday to tell me it had arrived, I dropped my rMBP off with them at 9:30am on the Friday morning and picked it up at about noon. The repairman told me it took less than an hour to replace the display and the remainder of the time was spent testing it. I left the store very happy with the work they'd done.

Here are the key points, for me at least:

1. The establishment that did the repair is part of a small chain of stores with a really good reputation for top-notch customer service
2. It was NOT an Apple Store

I have been hanging around this thread since about page 60. I ordered 1st rMacBook Pro in mid July and discovered IR within a week. The difficulties in making the purchase and making the return were so great that senior-level salespeople at the online business store gave me a $300 discount on my 2nd rMacBook Pro. That one unfortunately came with an extremely yellow screen. It would have been quite adequate for image processing if I was working only in sepia. My 3rd rMacBook Pro came with IR and a light bleed. Each of these 3 came with an LG screen.

After having read the exploits of several contributors to this thread who have been through many exchanges (playing the lottery) I decided that I had neither the time nor the energy to play that game. So, I called my local Apple Store and asked a business store rep if I could bring in my rMacBook Pro (2.6/16/512) and check some of his top-of-the-line loaded models to see if I could find a Samsung screen. The very 1st package we opened was a Samsung screen so I said I'll take it. The store was busy and I was also purchasing AppleCare and a cable and adapter so I can understand how the rep got a bit confused. I got a charge for about $310 and took my new fully loaded MacBook home. It struck me that this transaction was very cheap. After all I spent $349 on AppleCare and my bill was $310? Then I noticed that I had not been charged for an upgrade to a 2.7 chip or the upgrade to the 768 HD. Anyway I waited a few days and checked my credit card statement online and the only charge was the $310. I realize now that I walked out of the store with $750 worth of upgrades, $350 worth of AppleCare, and a special discount of $300 for past troubles and I paid only about $300 for it. I can forgive Apple for my troubles with an $1100 discount on a $4000 machine. I tender my guilt knowing that Apple is sitting on $100 billion in profits.

Anyway, it's a week 38 with a perfect Samsung screen. The white point is perfect at 6500. Nothing loose, nothing scratched and nothing rattling and no screen flaws are apparent to me at this time.

So here's my advice…. hang in there and you might get lucky.

mark1325 wrote:

 

"So here's my advice…. hang in there and you might get lucky"

Amen brutha!

"Hang in there and you might get lucky"

Holy sh*t! We might get lucky in terms of getting a good display, but getting $1100 bucks worth of upgrades/coverage for FREE? You may as well have won the lottery.

I'm starting to wonder if naming my dog "Lucky" has somehow been sapping away all of the luck from me...

I have the LG screen, but am not able to see IR.

What is the best test to do?

I cannot find a checkerboard image large enough to fill the screen.

I have the background set to dark grey.

Thanks

If you don't see any problems, then be grateful and let it be. No reason to look for a problem if one is not apparent.

If one day you DO notice it when doing normal average activities, then you can worry about a replacement. You're covered for 1 year after purchase (assuming you didn't spring for the additional 3 year coverage.)

frocco wrote:

 

I have the LG screen, but am not able to see IR.

What is the best test to do?

I cannot find a checkerboard image large enough to fill the screen.

I have the background set to dark grey.

 

Thanks

Download this: http://www.mediafire.com/?1jwh6o6ql1wmiww

Danny Swish

 

If you don't see any problems, then be grateful and let it be. No reason to look for a problem if one is not apparent.

+1

I wanted to throw in my experience. My original screen was LG, and I noticed the image retention before even knowing the term. I got it replaced with another LG, and there was still image retention. I just got my machine back after another replacement, and this time I have a Samsung screen, with no signs of image retention at all.

The only observation I will offer is that while it was a bummer to have to get my screen replaced twice, the process was fast and the employees I dealt with were straight to the point. I did go in with the IR test app up and a demonstration ready to go. There was no trying to explain it away as a normal artifact of IPS displays, or running a bunch of tests. Both times, the screen was in the next day, and the repair was done the same day.

Canuck1970 wrote:

 

YourGuide wrote:

 

Yup.... 661-7171 and is a Samsung according to Terminal command.

Cool. It's looking pretty promising. Every single 661-7171 part has been a Samsung...so far.

I'm quoting this from a few pages back to remind everybody that this seems pretty solid. If you are getting a screen replacement and the part number is #661-7171, it's probably a Samsung. If it's #661-XXXX (I forget), then you got an LG. Everybody, please post your part orders here and your manufacturers if you got your screen replaced.

My part number was 661-7171 and the hardware id starts with LSN.

Per the apple rep when I was getting my replacement ordered on Wednesday, that part number is not manufacturer specific, that they have no way to specifically order a Samsung screen.  He said on other IR replacement work, they've gotten both LG and Samsung monitors with that part number, so he made it very clear to me that I may not get a Samsung replacement screen, as the previous rMBP that had a replacement screen received an LG...

Seems pretty dumb to me if they really cannot specifically order one manufacturer's product...

Yupp, that's Samsung.

Part #661-7171=Samsung

LSN=Samsung

I think they were lying to you, or are misinformed, JD. Unless someone wants to prove me wrong?

I have the LG screen, but am not able to see IR.

What is the best test to do?

I cannot find a checkerboard image large enough to fill the screen.

I have the background set to dark grey.

 

Thanks

Since it's LG, IR will unquestionably show up. It's inherent to LG AH-IPS.

If you are within 14 days, return. Get another one. You remain the boss as you are in control of your money.

If you are past 14 days, then just wait until it gets bad enough to pass the Apple IR test. Then ask for repair and hopefully you'll get a Samsung.