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  • Aetherus Level 1 Level 1 (0 points)

    Here is an update on my story. I ordere a rMBP 2 weeks ago and received it last friday. It was a LG from week 40/41. First day had no IR, I told myself ok this is good:). Next day I could see faint IR and by sunday I could see  blurred out letters from my word documents (this was after at least 15 min). I decided I would go see a genius about the issue. The genius was amazing; I told him about the issue and that I was in the 14 days and he offerent me an exchange a refund or a screen swap. As I have an ultimate (2.7, 16, 768) I decided to go with the screen replacement (also because I knew my chances of getting a samsung were very high). I was not dissapointed. I gave my computer at 5:45pm on monday, and got an email at 9:45pm the same night saying it was ready for pick up. I was a bit scared they had rejected my screen because the genius hadnt used the test, but this morning when I went to pick it up...I had a samsung!! I checked the color, dead pixels, mura, light bleed....NOTHING. From what I can see, this is a perfect display. It is also brighter then my previous and the color seems truer.Also the viewing angle is almost 180° from what I can tell. There is a small angle with glare but then it subsides.

     

    All in all, my experience with apple was amazing.


    Best of luck to all of you

  • vuuduu Level 1 Level 1 (0 points)

    Just got my replacement today. Its a LG. For all of you wanting a Samsung screen or if your LG is not one of the better ones, just go for a repair.

  • RoozbehB Level 1 Level 1 (0 points)

    I ordered my rMBP on 6th of Oct and I have just recieved it. My display is LG and it has Image Retention which ***** big time. I have only worked with it for 20 minutes and thanks to this thread I could notice this.

    This was my first Mac ever and my expectation was really high from Mac since I have paid £2458 on this product (2.6/16/512) but I am totally disappointed. When you pay for a premium product, you expect at least something without any fault when you use it only for 20 minutes!! I have called the costumer services and they offered me to replace it but I said I would prefer to have a full refund and I will wait until Apple fixes this problem and announce that they had fixed this problem (which I doubt they do this).

    So be it, I have got my return reference number and I have written it down on the Macbook box and I am waiting till the carrier company arranges a date to get this defective laptop from me and I get my money back (After 5-10 days). I am really disappointed that I ended up with no computer after a long wait.

    All in all, I will just wait till I find another product from another company or the newer version of this product which have resolved this problem. I think there is no display without fault according to this forum. Almost everyone has a problem (even a slight IR exist on the best displays out there according to what others have said) and it is really bad for reputation of a company like Apple!!

    I would not recommend this product to anyone and I, personally, will never buy the latest Apple product before it has been tested completely.

  • Canuck1970 Level 1 Level 1 (0 points)

    Barry Fisher wrote:

     

    "I have used the built in  Apple calibration and the screen looks great, but I have to submit stuff now and again and also have stuff printed so it helps to have a calibration unit to do it "by the numbers" as I can depend on the results without a lot of re-printing.

     

    Yeah, I had also calibrated my display by eye using Apple's calibration utility, but the Spider 4 Pro did a noticeably better job. At the end of the test the user is shown a screen that's full of photos, and you can toggle back and forth between the Spyder 4 Pro calibration profile and the previous calibration profile. The 2 pictures that really stood out to me were a color picture of a guy with a stand-up bass and B&W photo of a scooter. With the Spyder's calibration profile, the wood on the stand-up bass just looked so much richer and the scooter photo was actually comprised of shades of grey, not the pale sepia tones of my previous profile. I convinced my employer to buy one for engineering, but it looks like our tech writers are going to be using it too.

  • elvisfromvancouver Level 1 Level 1 (0 points)

    I was loathe to return mine, but my retention lasted in excess of 2 minutes after only 5 minutes of being exposed to an image like Mail. Although it wasn't a big deal, I was worried it might get worse. The new display does not do this.

  • Canuck1970 Level 1 Level 1 (0 points)

    srhwang wrote:

     

    Barry, doing a bit of research on those two calibration units, I'm reading that the Spyder 4 has some software and QC issues, where as the Eye1 pro has been getting only good reviews. Further, some professional in the field recommended the eye1 over the Spyder 4. It's your call though.

    Hmmmm. I never read about any software issues and I never experienced any (although it could just be my untrained eye). My screen looks noticeably better though. It seems like the Galaxy desktop wallpaper is showing more detail as well.

     

    As for the reviews, check these out on Amazon:

    http://www.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Daps&field-keywords=pan tone+eye-one&rh=i%3Aaps%2Ck%3Apantone+eye-one

     

    They're pretty much the same as the Spyder 4 Pro. So, it's likely 6 of one and a half-dozen of the other as to which one you should choose.

     

    Just curious, what feature makes photographer's in the field recommend the Eye-One over the Spyder 4 Pro? I'd be interested to know.

  • Canuck1970 Level 1 Level 1 (0 points)

    Canuck1970 wrote:

     

    Barry Fisher wrote:

     

    "I have used the built in  Apple calibration and the screen looks great, but I have to submit stuff now and again and also have stuff printed so it helps to have a calibration unit to do it "by the numbers" as I can depend on the results without a lot of re-printing.

     

    Yeah, I had also calibrated my display by eye using Apple's calibration utility, but the Spider 4 Pro did a noticeably better job. At the end of the test the user is shown a screen that's full of photos, and you can toggle back and forth between the Spyder 4 Pro calibration profile and the previous calibration profile. The 2 pictures that really stood out to me were a color picture of a guy with a stand-up bass and B&W photo of a scooter. With the Spyder's calibration profile, the wood on the stand-up bass just looked so much richer and the scooter photo was actually comprised of shades of grey, not the pale sepia tones of my previous profile. I convinced my employer to buy one for engineering, but it looks like our tech writers are going to be using it too.

     

    Here's a review for the Spyder 4 Pro:

    http://www.thephoblographer.com/2012/02/09/review-datacolor-spyder4pro/

     

    This gives a good overview of the hardware, software and calibration process. In any case, I'm pretty happy with the Spyder 4 Pro, and my opinion is much the same as the reviewer, but you may want to do more research of you're unsure. Regarding the complaints of yellow-ish Samsung displays, I'm curious how they'd look after properly calibrating them.

  • dT.Tb Level 1 Level 1 (0 points)

    After replacing screen, I got Samsung. But I notice it is more yellow. Yellow tint!

    Ordered Spyder 4 Pro from amazon, I am not sure it will solved my problem. Any idea?

  • saumil Level 1 Level 1 (0 points)

    Here's how I reproduced the issue. Complete write-up and video: http://ghostofstevejobs.blogspot.in/

  • Canuck1970 Level 1 Level 1 (0 points)

    saumil wrote:

     

    Here's how I reproduced the issue. Complete write-up and video: http://ghostofstevejobs.blogspot.in/

     

    My first thought: That's awesome!

     

    My second thought: You might get a cease-and-desist order for using Steve Jobs' likeness on your blog.

     

    My third thought: Great job!

     

     

  • Canuck1970 Level 1 Level 1 (0 points)

    dT.Tb wrote:

     

    After replacing screen, I got Samsung. But I notice it is more yellow. Yellow tint!

    Ordered Spyder 4 Pro from amazon, I am not sure it will solved my problem. Any idea?

     

    My color profile improved noticeably after calibrating with the Spyder 4 Pro. I did notice that the default color profile was more yellow than the new calibrated color profile.

  • saumil Level 1 Level 1 (0 points)

    Thanks for the props I know it is a matter of time until I start getting threats, but atleast someone will be forced to take notice. And, I'll gladly take it down if they resolve our problems. Fair trade?

  • @nt Level 1 Level 1 (0 points)

    Whoa!  So thats the IR you guys are experiencing?  Holy crap.  I have an LG screen and it doesn't do anything like that.  I thought you could barely see it only if you looked really closely to the point where it strains your eyes.  Thats unacceptable.  I retract my statement.  These displays should not do anything like that.  I'm sure apple would fix that for you in a heartbeat though.  I actually used the checkerboard app thing today and I could barely see it and questioned if I could even see anything.  

  • JustSayNo Level 1 Level 1 (0 points)

    @nt wrote:

     

    Whoa!  So thats the IR you guys are experiencing?  Holy crap.  I have an LG screen and it doesn't do anything like that.  I thought you could barely see it only if you looked really closely to the point where it strains your eyes.  Thats unacceptable.  I retract my statement.  These displays should not do anything like that.  I'm sure apple would fix that for you in a heartbeat though.  I actually used the checkerboard app thing today and I could barely see it and questioned if I could even see anything.  

    Yeah, you'd certainly think Apple would fix a problem like that without any argument at all, but you'd be wrong (at least in some cases). There have been many people (myself included) that were told to their face that it was "normal behavior" and that there was nothing they could do because all LCD screens can demonstrate IR when the same image is left on the screen for an "extended period of time". There's even a KB article discussing this. Of course, they never define "extended period of time" so for some people it may be less than 5 minutes (as was my case) while for others it may be 10 minutes or more.

     

    Yes, most of these people have eventually been able to get their money back, get a replacement or get the screen replaced, but only after putting in a major effort to escalate the issue until someone finally "made an exception" (as if they were doing you some big favor). This is why many people are saying to return any LG screen within the first 2 weeks, because that's the easiest way to avoid those types of headaches.

     

    I only went through 2 rMBPs before getting my money back and giving up on the rMBP. It's just too much of a 1st Gen model with all of the negatives that implies. Not sure if I'll get a stanrd MBP or maybe an iMac, if they finally release the new model next week. Or I may try to hold out for the Haswell update next year, which should also be the 2nd gen model of the rMBP...with the bugs worked out of it, plus better battery life and performance.

  • Canuck1970 Level 1 Level 1 (0 points)

    @nt wrote:

     

    Whoa!  So thats the IR you guys are experiencing?  Holy crap.  I have an LG screen and it doesn't do anything like that.  I thought you could barely see it only if you looked really closely to the point where it strains your eyes.  Thats unacceptable.  I retract my statement.  These displays should not do anything like that.  I'm sure apple would fix that for you in a heartbeat though.  I actually used the checkerboard app thing today and I could barely see it and questioned if I could even see anything.  

     

    Yep, mine was that bad too...until the LG display was replaced with a Samsung display.

     

    I think it's ironic that Apple's pictures of employees in dark shirts against white backgrounds illustrate the IR issue so well.