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MacBook Pro Retina display burn-in?

1269661 Views 9,422 Replies Latest reply: Apr 14, 2014 1:55 PM by SonGuko RSS Branched to a new discussion.
  • johns1 Level 1 Level 1 (45 points)
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    Oct 19, 2012 9:54 PM (in response to shad0vv)

    Like the rumors discussed, Apple has tried improving heat dissipation and display issues before placing a 13" rMBP in the market.

    I really hope Apple installs a discrete graphics card and a quad-core processor for the 13" rMBP. A $500 price point above the 13" cMBP is absolutely ridiculous. I can't justify this price for flash storage, a retina display, and 8GB RAM, I would rather spend a bit more on a 15" instead for greater perks.

    Good question?  I expect dual core i7, 8 GB RAM, no discrete GPU, and 256 SSD only.  Maybe I'll be wrong, guess is related to smaller battery.

  • johns1 Level 1 Level 1 (45 points)
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    Oct 19, 2012 10:17 PM (in response to dT.Tb)

    Sharp began sample production of three IGZO panels at its Kameyama plant in central Japan earlier this year: a 7-inch panel for tablets and e-book readers, a 10-inch panel for laptop computers, and a 32-inch panel for professional monitors.

    Sharp said it will be ready to begin full production in the fourth quarter of this year and will initially target the professional market. At IFA the company was showing for the first time a prototype monitor with a 31.5-inch IGZO screen with 4K resolution (3,840 pixels by 2,160 pixels) that will be targeted at the CAD/CAM, broadcast and medical imaging markets.

     

    This technology that apple will use in new iPad and MBP retina next year to fix this problem.

    From a couple of days ago . . . .

     

    We heard reports in the past that Apple passed on Sharp’s IGZO display tech for the third-generation iPad due to Sharp not having the tech ready in time. Going with Sharp’s IGZO tech would have allowed for a thinner display assembly, a brighter display with less LEDs, and the ability to use a smaller battery or extend battery life specs as a result. It could have also helped shave off some of the increased weight and depth of the new iPad. These are all things we witnessed first hand when we got up close and personal with a few IGZO demos at IFA this year.  Sharp is announcing today its first 7-inch tablet to use the display technology, claiming the 1,280-by-800 IGZO display allows for 2.5 times the battery life from the tablet’s 2,040mAh battery (via ComputerWorld).

  • dvh2012 Calculating status...
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    Oct 20, 2012 3:33 AM (in response to Canuck1970)

    A colleague of mine has an rMBP. I asked him to run the magic command. Samsung display as well (like mine as mentionned above). No IR. No Dead Pixels. The blacks looks intensly somber and the whites look like something out of a Colgate commercial. As for the other colors, they look extremely vivid. No yellow tint at all (but it's been calibrated).

  • trickards Level 1 Level 1 (20 points)
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    Oct 20, 2012 8:43 AM (in response to mittense)

    Now I have a week 42(chipmunk)/43(appleserialnumberinfo) on the way. Hopefully at the very least this one wont be damaged.

  • arthurrau Calculating status...
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    Oct 20, 2012 9:09 AM (in response to scottpcs)

    Hello scottpcs,

    Mine week 41/42. Samsung screen.

    Perfect.

  • MarkRHolbrook Level 1 Level 1 (135 points)
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    Oct 20, 2012 9:33 AM (in response to trickards)

    I ordered one just recently... It's not here yet.  Can I figure out week/build and serial number yet?

  • @nt Calculating status...
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    Oct 20, 2012 1:26 PM (in response to mittense)

    Hi guys.  I went to the Genius Bar today.  Just so you know I have a week 41 LG.  It was showing minor IR so I took it in anyway.  The Genius inspected it and noticed there was some slight IR.  I told him I didn't want a new cpu but if it got worse would be guaranteed a replacement.  He says it falls out of their tolerance then yes I would be granted a replacement.  He said he could switch out the display but could not guarantee a Samsung display.  I told him I was good and that if it got worse I would be back in. 

     

    The catch here is on the way out I saw two retinas and checked the screen on each.  One was a Samsung and the other an LG.  I pulled up the apple home page and changed the background to gray and waited 4 minutes.  The Samsung one shown no IR what so ever.  The LG one was really noticeable.  The one they had on display is probably an accurate reflection of what mine will look like in amonth or so.  On my drive home I thought about it and the fact that some of these screens are having the issue and some aren't but both are the same price...doesn't sit well with me.  I called Apple Care and explained to them how it took me a year to save up for this machine and the fact that some are more or less perfect than others just didn't "feel right".  I asked if I could get a Samsung screen and they said they could not gurantee it.  I told them that is fine.  I am returning my rMBP tomorrow for a full refund.  I am still within the 14 days.  I don't have the time and energy and to battle it out or keep taking my Macbook in or repurchasing until I get a Samsung.  I still love apple products and will definitely will be purchasing a retina once all these get resolved.  I am willing to drop $3,000 on a notebook but in return it needs to be perfect.  Thanks for all your help the past week or so guys.  

  • dvh2012 Level 1 Level 1 (0 points)
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    Oct 20, 2012 1:34 PM (in response to @nt)

    I think you've made the right decision in returning it within the 14 day period. Especially if you saved up for so long. In 8 months time there will be a new 15" retina and I suspect that this IR problem will have been resolved. Be sure to tell Apple why you're returning it. I suspect that this flaw is going to cost them a lot of money. The lesson to be learned here for Apple is that people are willing to pay a premium for a high end portable computer, but they expect very good quality in return. In my book, IR is totally unacceptable.

  • dbainbridge Level 1 Level 1 (115 points)
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    Oct 20, 2012 1:59 PM (in response to MarkRHolbrook)

    MarkRHolbrook wrote:

     

    I ordered one just recently... It's not here yet.  Can I figure out week/build and serial number yet?

    You need to look at the e-mail sent from Apple when your order is shipped.  You can click on the web order number which will list the serial number.

     

    Use AppleSerialNumberinfo.com to enter that serial number and get the week and build#.

     

    Edit: Technically AppleSerialNumberinfo.com lists the production week off by 1 (one week into the future).. http://www.chipmunk.nl/klantenservice/applemodel.html lists the correct production week#, that is why you see people mentioning two different production weeks sometimes.

  • Nqjudo Level 1 Level 1 (0 points)
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    Oct 20, 2012 3:55 PM (in response to mittense)

    Mine was week 41. Dim, image retaining LG and my worst customer expereince ever with Apple. The MBP is packed up and going to be dropped off at the UPS store on Monday. Seriously dissapointed with Apple on this one.

  • Jackemw Calculating status...
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    Oct 20, 2012 4:10 PM (in response to mittense)

    I have only noticed this once where i left my computer's screen on purpose with the caffine app. I have an LG screen  and I really have not seen this problem any other time apart from that one incident. Do I need to be worried?

  • MarkRHolbrook Level 1 Level 1 (135 points)
    Currently Being Moderated
    Oct 20, 2012 5:06 PM (in response to dbainbridge)

    Thanks!

     

    Found my serial number.   Week 42, build 180 as per appleserialnumber.  Interesting... AppleSerialNumber has the HD (flash drive) size at 512.  It should be the 768.

  • johns1 Level 1 Level 1 (45 points)
    Currently Being Moderated
    Oct 20, 2012 8:02 PM (in response to Jackemw)

    I have only noticed this once where i left my computer's screen on purpose with the caffine app. I have an LG screen  and I really have not seen this problem any other time apart from that one incident. Do I need to be worried?

     

    Unless it becomes more noticable its not worth bothering.  A lot here are discussing IR that is quite noticable, and seems very slow to disipate.  If you see faint IR against a particular range of white to black range (toward the dark side) with a all grey screen, and it seems to disappear in a few mins probably average.    For example I have a LG screen that I turn the background to that dark shade that seems to show IR at its worst, if I put a browser up and leave it on for five minutes, and then remove it, no IR seen like some are showing with the bad examples.   If I am using this and about 45 minutes later of a fixed browser in same location, I might see very faint IR, but only for a few minutes, as it disipates.    So you have to judge the severity of what you are using.  If you go looking for it maybe you might notice a little IR during normal use.  The important thing is not to notice it during normal usage.  If I use the default galaxy screen, never see it ever.

  • Veraxus Level 1 Level 1 (15 points)
    Currently Being Moderated
    Oct 20, 2012 10:54 PM (in response to johns1)

    I posted a while back when my first MBPR arrived with IR, and I sent it back for a replacement... and the replacement (also LG screen) appeared to be fixed.

     

    Well, after a couple weeks, IR started coming back... and it's gotten progressive worse, to the point where I can't even work on it unless I turn off the screen and walk away for 20 minutes. This is now my primary work (graphic desig ) computer, so it's CRITICAL that I can trust the colors, gradients, and textures on my screen. At the end of the work day, it is completely unusable and everything looks transparent and chaotic, and since I'm well beyond my 14-day return window I decided to take it to Apple.

     

    Well, the store decided that my screen was "within spec" and recommended that I USE IT DIFFERENTLY or CHANGE MY USAGE HABITS!!!!

     

    That was seriously their suggestion. I don't know what to do, honestly... but I feel utterly betrayed by Apple on this. I have always expected that if I had a problem with an Apple product, it would be fixed. Instead, I'm left with a laptop with a display I can't trust to show me what I'm ACTUALLY working on... the very thing I use to earn my living can't be trusted.

     

    I think this will be the last MacBook I ever buy. CS6 runs just as well on a PC, and if I have a problem with a Dell, I'm sure they won't tell me I'm using it wrong. I'm selling this piece of trash and getting something else that works.

     

    Apple, I've been a die hard customer for years... but I will not tolerate this kind of abuse. You've lost a customer for life.

  • johns1 Level 1 Level 1 (45 points)
    Currently Being Moderated
    Oct 20, 2012 11:22 PM (in response to Veraxus)

    I posted a while back when my first MBPR arrived with IR, and I sent it back for a replacement... and the replacement (also LG screen) appeared to be fixed.

     

    Well, after a couple weeks, IR started coming back... and it's gotten progressive worse, to the point where I can't even work on it unless I turn off the screen and walk away for 20 minutes. This is now my primary work (graphic desig ) computer, so it's CRITICAL that I can trust the colors, gradients, and textures on my screen. At the end of the work day, it is completely unusable and everything looks transparent and chaotic, and since I'm well beyond my 14-day return window I decided to take it to Apple.

     

    Well, the store decided that my screen was "within spec" and recommended that I USE IT DIFFERENTLY or CHANGE MY USAGE HABITS!!!!

    Just call Applecare, not go thru the store.  Tell them you have a work instance where you leave set images for extended periods on the display.  The amount of IR has increased from when you had the last repair done.  The response from the store was to change your work habits which is not what you tell a graphics designer to do.  Can someone from Applecare mediate a response so I can get this resolved.

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