Q: MacBook Pro Retina display burn-in?

I've just bought a base model for rMBP 13" and yes, there is IR.

I utilized the test via-soft.com/gray

The IR is quite strong.

Received my rMBP 15" about 2 weeks ago. Ordered online and shipped straight from China. It's an LG. Didn't notice the IR at first, but after extensive use, there is IR and it appears to be getting worse. This is extremely annoying and disappointing, more so given the fortune paid and the time Apple has had to address the problem.

You know what would be awesome? If companies were as concerned about ethics as profits, took responsibility for mistakes, and fixed problems like this instead of passing them onto customers. That would be pretty sweet.

Oh, if only...

Aaron Oneal wrote:

 

You know what would be awesome? If companies were as concerned about ethics as profits, took responsibility for mistakes, and fixed problems like this instead of passing them onto customers. That would be pretty sweet.

same problem here!!! what's going on??

I SPEND 3100 EUROS FOR THIS COMPUTER!!!!!!!!!!!!!!!!!!!!!

I just got a 15" rMBP with an LG display (Week 37).  No hint of image retention yet, but I understand it can appear in a matter of a couple to several weeks.  I already bought and returned two LGs before this - got tired of playing the lottery for a Samsung.  I'd appreciate any thoughts on this:

1. If I keep the LG, is image retention avoidable on a practical, everyday basis by using a screen saver and/or setting the display to sleep?  If so, what settings do you use?

2. Is trying to get a Samsung really a better deal?  It seems like a number of Samsung owners are unhappy about yellow tint, backlight bleeding, dead pixels, etc.

radianlex wrote:

 

2. Is trying to get a Samsung really a better deal?  It seems like a number of Samsung owners are unhappy about yellow tint, backlight bleeding, dead pixels, etc.

I was lucky enough to get a Samsung on my first try, so I've only seen IR from youtube videos.  I have a 2011 MacBook Air with an LG panel and the two are very similar in whiteness and contrast.  I did a backlight bleed test on a black background and I have very slight bleed on the left, but something I consider to be "within spec" and not the least bit noticeable in my day to day usage.  No dead pixels. 

I am very happy with my Samsung display and will never go back to a "non-retina" MacBook.  The ability to work at 1920x1200 effective real estate is priceless.  For people who care about the screen above all else in a notebook, the price premium is worth it.

This is pretty disconcerting to see all these complaints about image retention and it still hasn't been fixed by apple. I found out about this problem just after ordering mine yesterday and find it completely ridiculous that I'm already anticipating returning it before it's even gotten to me!

That is, if it happens to have a defective LG display, which seems more than likely now that I've done some checkerboard tests on all the macbooks at the apple store. I tested 4 different retina macbook pros and all 4 of them were LG, and all but one had pretty bad image retention. I'm not really sure why the one didn't have the issue while the others did, since I looked up each serial number and they were all from the same production week (week 41).

At least I know that not all of the LG displays are defective, I just hope I get lucky and get one of the good ones, or better yet get a samsung display. It's even more ridiculous that I even need to waste my time worrying about this especially considering how much money it cost. It should be a worry free experience, and I should have complete trust that I'm going to be getting a non-defective product. Sadly, that's not the case...

In any case, I'll be raising some **** if my $3k laptop is defective, and I'll not be a happy camper if I have to return it multiple times like some of you in this thread.

welcome to the brotherhood mate! I read about this problem just 10 hours before I get my laptop and sadly it had IR and I sent it back and got my money back! there's nothing we can do about apple's policy sadly! they just care about selling more and they have sold 5.1 million of this laptop since the day it was released! The number of people visiting this thread used to be 700,000 and they have reset it and now it's again 25,000 in one week! it means around 25% of buyers have noticed about the problem! the rest of them might not know about it yet or have Samsung! I wish you luck with your purchase though! you might get a Samsung without any problem

Screen saver or display sleep helps delay burn in, but I don't think that's what we have here, at least not yet. The suggestion by the support page that those are viable solutions for image retention is just silly. My experience is that IR is unavoidable on this LG panel in realistic productivity scenarios.

I can leave a window up for 2 minutes while typing an e-mail, then switch over to another app and I see a ghost image of the previous window to the point that I can still read the text.

It takes about 2-10 minutes to go away depending on what I display. It's probably more noticeable to me because I use a lot of art and media apps (Blender, Unity, Aperture, etc.) that use dark gray skins for greater contrast with content windows.

Having ghosting artifacts running down art that I'm trying to make color and pixel perfect is not cool.

I don't know about you, but I needed this laptop to get work done, not just watch movies or stare at pretty screensavers.

It's disappointing to see that customers are forced to play the Samsung lottery. This doesn't help the case of being able to tout LG as an equivalent or superior supplier to Samsung going forward. Knowing that, you would think Apple would limit the LG supply until this problem is worked out, so we can only speculate why 5 months later they're still shipping these screens.

Until Apple steps up, or more likely quietly refreshes the hardware, ask for a refund or choose your poison.

How is Apple responding to your problem?

What does it take to win the "Samsung lottery"?  Is there any sense of the ratio of Samsung to LG screens out there?

pnewcomb wrote:

 

 

At least I know that not all of the LG displays are defective, I just hope I get lucky and get one of the good ones, or better yet get a samsung display.

My LG is flawless now, but some people suggest all the LGs go bad eventually.  Do people have LGs that have stayed good for months?

radianlex wrote:

"

My LG is flawless now, but some people suggest all the LGs go bad eventually.  Do people have LGs that have stayed good for months?"

That would be me; I had mine for 3 months until I started to notice IR a week ago. I went to my local Apple Store and got a one-time screen replacement. I know this one will be good and I await to get it.

Apparently the new iPad 4 has screens manufactured by LG.  Wonder if they'r exhibiting the same image retention as the rMBP with LG screens.  I haven't seen anything about it so far.

It seems my LG may not be so flawless now.  I set the desktop background to gray while spending about 45 minutes reading articles in a Safari window with a white background.  When I minimize the Safari window, I can see a very faint difference in the shade of gray from where the window used to be.  I'll see what happens, but the consensus seems to be that these things don't exactly improve with age.  At least Best Buy will take it back within 30 days, no questions asked.