Q: MacBook Pro Retina display burn-in?

I must say you guys are crazy. What you are going through for a Computer is just, IMHO, Nuts.

Return them, get your Money back and Move on.

Jerbz - How can you be so certain unless you have specific inside knowledge?  I don't believe I am testing wrong as I have been testing for 2 days straight. 

Shootist007 wrote:

 

I must say you guys are crazy. What you are going through for a Computer is just, IMHO, Nuts.

 

Return them, get your Money back and Move on.

Crazy maybe. But we do what it takes to get our money's worth. Maybe you're lazy and you don't.

There's no need to call people trying to get what they paid for, crazy.

Jerbz, I've been following you for a while on this thread, not to sound creepy. I've had an LG screen, and I've barely seen anything with IR. There was just a shadow that came once from a document I had up for almost 12 hours straight. That's no reason to return the computer.

However, I am please to say that because my computer actually had graphics problems, and did not come with iLife, they are sending me a replacement computer, brand new from China.

PS- US > CHINA LONDON 2012!

SOJHA wrote:

 

Jerbz, I've been following you for a while on this thread, not to sound creepy. I've had an LG screen, and I've barely seen anything with IR. There was just a shadow that came once from a document I had up for almost 12 hours straight. That's no reason to return the computer.

 

However, I am please to say that because my computer actually had graphics problems, and did not come with iLife, they are sending me a replacement computer, brand new from China.

 

PS- US > CHINA LONDON 2012!

Haha and you were the one that was so sure you are going to return every LG screen.

I have a week 30 2.3/256/16 with an LG that continues to test a-okay - looks fantastic.
I'm confident that if I placed this machine next to one with a Samsung screen I could get it to look exactly like it by adjusting the color calibration in system prefs.  I'm replacing this one with one with a 2.6GHz processor - if that has a Samsung I'll do some compare/contrasting before I ship this one back.

You had me convinced. But I soon realized after using this computer that it's a rediculous idea. Perhaps you just have seriously bad luck...I hope you get an LG or Samsung that's not defective next round.

PS- ordering more retinas does not increase your chance of getting a Samsung, it still stays at 50%. You're just putting yourself through unnescessary trouble.

There is nothing about the Retina model I would do any of this for. Not the screen and not the fact that it is a Throw away computer. Lazy No, Logical Yes.

Especially when Apple has the 14 day return policy. I would of kept using what I had or bought the standard model once I had any of the problems that have been posted about on the retina.

My time is worth more then any computer ever made or ever will be made.

And for the simlpe fact that it is a Mac and should be Right/Correct/Without Defect of any kind on every unit right out of the box.

But I guess that is the Old Apple and the Old Mac. As it seems Apple and Mac are no better, and IMHO, worse then all other computer makers.

Jerbz wrote:

 

Shootist007 wrote:

 

I must say you guys are crazy. What you are going through for a Computer is just, IMHO, Nuts.

 

Return them, get your Money back and Move on.

Crazy maybe. But we do what it takes to get our money's worth. Maybe you're lazy and you don't.

There's no need to call people trying to get what they paid for, crazy.

SOJHA wrote:

 

You had me convinced. But I soon realized after using this computer that it's a rediculous idea. Perhaps you just have seriously bad luck...I hope you get an LG or Samsung that's not defective next round.

 

PS- ordering more retinas does not increase your chance of getting a Samsung, it still stays at 50%. You're just putting yourself through unnescessary trouble.

Not really you gave me all these links saying that Samsung has better contrast and you were 200% sure on returning all LG screens It was really you that had me convinced.

And I never said I'd get more chance, looking back at all the posters that had an LG screen I'm 100% sure that I don't want a screen that will fk me over 4 weeks later. Plus, samsung does look nicer.

You know what, I think that the two of us were so excited to get our new computers that we were trying to understand all the aspects about it. I convinced you before you got yours about Samsungs, and you convinced me once you got yours before mine.

PS- I gave you those links and they are the truth. But if it ain't broke don't fix it. Your case is different, though because you've actually had screen burn.

But I'm just saying that you may get IR in a Samsung or whatever. It doesn't last too long does it?

I bought my Macbook Pro with Retina Display on July 7 at an Apple Store.  It's the first Mac computer I have ever owned, and I am very, very pleased with it.  I heard about the burn-in issue weeks ago, while my computer was still within the 14 day return period.  I tried to reproduce it by leaving a bright window up on half of my desktop for about 10 minutes and then switching to a neutral color (grey) background and looking for a ghost image.  I was relieved to not see anything and thought my laptop didn't have the problem.

However, last night I left a Finder window open for 10 or 15 minutes and when I switched to a virtualbox screen running Windows 7 with Windows 7's default desktop color, sort of a light bluish-grey, I was surprised to see the faint shadow of the Finder window still present.

So it looks like my rMBP has the problem as well.  I don't know if it's something that developed over time, or if the specific actions for reproducing it using a bluish background instead of grey has made it suddenly more obvious even though the problem may have been there all along.

In any case, I'm not sure what I'm going to do about it.  For me, it's not a huge problem; in fact, it seems like a fairly insignificant issue for the type of work that I do.  If I were a graphic designer or photographer or something like that, the visual fidelity of my display would be much more important; but as a programmer, I mostly couldn't care less if there is slight ghosting here and there.

On the other hand, I did pay a great deal of money for this laptop, and I feel like it should function without this type of flaw.

I don't have it with me right now, but when I do, I will follow the instructions in this discussion on how to identify the manufacturing date and panel type.  I am sure that when I read more detail in this discussion I will know what to expect for my options for solving this problem; I only hope that whatever the solution is, retains the contents of my hard drive, as I don't want to have to go through the hassle of setting up everything the way I like it again.

To follow on with a question:

If this problem is not terribly important to me at the moment, is there any risk in waiting a few months before acting on it?  The discussions thus far suggest to me that this issue may be resolved on later versions of the screen, maybe they are making adjustments to the manufacturing process as we speak and in 4 - 6 months all screens will be burn-in free.  Given this, is there any risk in waiting to report the issue to Apple?  I didn't buy the extended AppleCare warranty, but I believe that the default warranty is for 1 year.  If I wait 6 months before acting on this, can Apple refuse to do anything about it because I've used the screen for that long?

since your out of the 14 day window pretty much your only option is to send it in to them or take it to an Apple Store so they can repair it. I sent mine in Monday and got it back this morning, however they only replaced the logic board and it did not fix the problem.

I get to send it back in tomorrow and it will be white gloved. Hopefully they will replace the lg display with a samsung and that will fix the problem. If they don't and the problem persists I will just push for a replacement and hope for a samsung.

I can say with certainty that image retention is not present in all screens as has been suggested to you.  On this cheap-o Dell LCD that I am reading this forum on, I've had a white browser window up at the same position on the screen for 20 or 30 minutes, and switching to a grey (or any other color) area instead shows no image retention whatsoever.  I've used LCDs for many years (as I am sure everyone else on this forum has), and image retention has never occurred in any form on any other LCD display I have ever seen.

Maziyar wrote:

 

http://www.appleserialnumberinfo.com/Desktop/index.php and the serial it's in the E-invoice pdf they will send it when they charge you.

I see weborder number, purchase order no. sales order no. customer no. reference no. but no serial number on the pdf? Or is it one of these numbers?

There are a couple of ways to find your serial number. You can either click "Print Invoice" on your Apple Store tracking webpage, which will show your computer's serial number, or you can go on your actual computer, click the Apple menu at the top left, and click "About This Mac." Then click "More Info" (or something along those lines). It might also be on the bottom of your laptop, but I'm not sure.

IR on my LG rMBP lasted until I either restarted the machine, or burned another image in. All you have to do is put it on the dark grey background and keep a bright window on it for 5+ minutes. Some might think that, should a particular computer appear fine, with no IR issues, there's no point in subjecting it to a test that might cause it to perform otherwise. I'm justifying it because I write a lot of papers (where I can spend upwards of an hour on the same page), and I edit photos. Realistically, I'll never use a dark grey background, but I'm testing it under such conditions as compensation for not having an aged rMBP. With time, IR on a display is more likely to get worse, than better--all to the point where it may just begin appearing on a colorful background. If I can see from the beginning, whether or not my screen is predisposed to IR, I can make a judgment as to whether or not it might become a real problem later on.

Image retention is pretty uncommon on most modern LCDs. Its prevalence on the new rMBP likely has something to do with it being an IPS display. Samsung and LG (the two providers of rMBP screens) offer two different technologies in their IPS displays. LG uses the typical IPS technology, while Samsung claims to use something called a Super PLS display (which they, perhaps rightfully, claim is better in preventing IR).