1 402 403 404 405 406 Previous Next 9,471 Replies Latest reply: Jul 4, 2014 7:56 AM by sean-g11 Go to original post Branched to a new discussion.
  • 6,045. Re: MacBook Pro Retina display burn-in?
    Chris Welbon Level 1 Level 1 (70 points)

    Hoya50 wrote:

     

    How would Best Buy (or any retailer) know if they had a Samsung or LG screen?  Maybe this was covered earlier in the thread so I apologize if the question has already been asked.

    I'm not sure of the specifics, or how acessible it is, but there's almost certainly a database of every part and vendor that goes into each machine.  Apple, at the least, but also apparently Best Buy, should be able to scan a serial number and find out everything about the machine.

  • 6,046. Re: MacBook Pro Retina display burn-in?
    masterfish11 Level 1 Level 1 (0 points)

    THINGS I KNOW FOR A FACT TO BE TRUE


    •I got a week 49 (2.7/16/768) 15" rMBP BTO and it shipped with an LG.

     

    •RIPLEY does exist. Apple Store Geniuses are the ones who can access and check the screen manufacturer without opening the box....they're not supposed to use it for this, but it is possible. Ask nicely!

     

    •The ioreg terminal code ONLY WORKS WITH THE 15"...there hasn't been one posted for the 13"

     

    •Got the screen replaced with part 661-7171 (READ AS A SAMSUNG LSN........ with the terminal display)

     

    •There is only one option of screen replacement available when a Genius puts in a repair order for a screen that has IR showing and 'fails' the lovely checkerboard-to-black-screen "test" (661-7171)

     

     

    THINGS I HAVEN'T SEEN

     

    •Anyone who has a 13" rMBP and DOESN'T end up w/ image retention

     

    •Replacement part 661-7171 being anything other than a Samsung

     

    •A way to check the 13" rMBP's screen manufacturer (outside of RIPLEY)

     

    •Any real reassurance that ALL LG screens won't eventually develop IR. There are people on this thread who have had the machine since it came out and just NOW (6 months down the line) are seeing IR and saying it's getting progressively worse and FAST.

     

     

    Just my 2 cents after following this thread since the rMBP came out, before they zeroed out the view count from 700k+ to 0....

  • 6,047. Re: MacBook Pro Retina display burn-in?
    Peter van Broekhoven Level 1 Level 1 (15 points)

    I've finally made another appointment Friday to try and get my display replaced. Back in September I had them order a replacement but couldn't part with my computer for the 10+ days they said it would take. I'm going to test their claim that I could return at a later date and they'd re-order the part.

     

    The image retention has gotten so bad that I'm now seeing it on the dark Dashboard background during the course of my regular work. Pages and pages and pages ago there was a link to the official (albeit flawed) diagnostic test that they run. If someone has it handy could you kindly repost? I suspect my computer will fail, but I want to be prepared for how hard I need to argue.

     

    Thanks!

  • 6,048. Re: MacBook Pro Retina display burn-in?
    ixdnl Level 1 Level 1 (0 points)

    They keep a checkerboard pattern on the screen for 3 minutes, then switch to a dark screen for one minute. If the they don't see image retention after that minute, they claim your machine is fine.

     

    I argued, at this point, with 3 different Apple stores and they all give me the same excuses. "It passes the test. The test was made by the engineers at corporate. There is nothing we can do because policy says if it passes the test, there is nothing wrong with the MacBook."

     

    I argued that the test was fundamentally flawed, but the "geniuses" said that doesn't have anything to do with them. They would not take responsibility. I mean, come on, you can see the image retention after mere minutes, and it lasts for longer than the tested minute with regular use WITHOUT the test, so why use a test?

     

    I also tried going to an authorized service provider for help, but they said for Retinas I should go to an Apple store. Seriously.

     

    At this point I'm ranting because this has been an extremely frustrating ordeal and don't know what other options I have.

  • 6,049. Re: MacBook Pro Retina display burn-in?
    kimmie92592 Level 1 Level 1 (0 points)

    I was really looking forward to the 13" rMBP but will hold off until these issues are resolved.  It seemed like the perfect computer for me. 

  • 6,050. Re: MacBook Pro Retina display burn-in?
    Hoya50 Level 1 Level 1 (0 points)

    I have a Best Buy rather close to me and while I'd rather have to listen to Justin Bieber for 24 hours straight than enter that store, I will see if I can find a competent manager who can determine if any of the retinas they have has a Samsung screen.  I'll report back here with my findings. 

  • 6,051. Re: MacBook Pro Retina display burn-in?
    kimmie92592 Level 1 Level 1 (0 points)

    Hilarious idea.  Good luck with the Best Buy guys.  They are nice but...  Justin Bieber might just be the better choice in this case.  I hope you are successful!  I've been waiting for this computer. 

  • 6,052. Re: MacBook Pro Retina display burn-in?
    MacKyver Level 1 Level 1 (5 points)

    Great, my retina MBP suffered from the "random shutdowns" and "boot to black screen" issues earlier, and now it's acquired the "burn-in syndrome". This is seriously the WORST MacBook Pro experience I've had after years of buying so many different versions of Apple products and MacBooks. This may just be the "LAST straw" that would push me over the edge to abandon Apple products forever, starting with my organization's next buying cycle.

     

    LISTEN, Apple, if I went to the Genius Bar, and if they reject a replacement based on some kind of "clever excuse" citing some artificial test charts when anyone can clearly see the retention/ghosting with bare eyes (yes I've tested this on my mom and girlfriend who are not tech-savvy or as vision critical as I am), I would completely lose faith in Apple as a responsible engineering company, just like many of my peers in the industry have done lately and are trying to convince me to follow suit.

     

    Sad times, I used to be the biggest Apple super-fan.

  • 6,053. Re: MacBook Pro Retina display burn-in?
    Jazbeck Level 1 Level 1 (0 points)

    That's a big let down. I was looking forward to getting my hands on one of these, but I really don't wanna get disappointed, especially if im gonna shell out $2000+ on it. When do you guys think the next gen retinas are comming out?

  • 6,054. Re: MacBook Pro Retina display burn-in?
    ormi81 Level 1 Level 1 (0 points)

    You should keep trying. I took my rMBP to Apple Store this week and got the display replaced.. LG was replaced with Samsung.

     

    The test they run at Apple Store really ***** because the screen used for the testing (after three minutes) is so dark. What happened in my case was that I was browsing Internet a few minutes before the appointment and put my computer to sleep (I think I had read that the problem occurs when the display is warmed up). When a Genius opened the laptop and the display was turned on, image retention was so noticeable that he was almost able to read the address bar from my default background image (I use flamingos).

     

    To be honest, I wasn't able to see much (if all) retention in the "official" test, but the Genius agreed that there was excessive retention in the normal use.. I was prepared to argue, but the Genius was really nice and in the end the whole visit ended up to be a really positive experience.

     

    ixdnl wrote:

     

    They keep a checkerboard pattern on the screen for 3 minutes, then switch to a dark screen for one minute. If the they don't see image retention after that minute, they claim your machine is fine.

     

    I argued, at this point, with 3 different Apple stores and they all give me the same excuses. "It passes the test. The test was made by the engineers at corporate. There is nothing we can do because policy says if it passes the test, there is nothing wrong with the MacBook."

     

    I argued that the test was fundamentally flawed, but the "geniuses" said that doesn't have anything to do with them. They would not take responsibility. I mean, come on, you can see the image retention after mere minutes, and it lasts for longer than the tested minute with regular use WITHOUT the test, so why use a test?

     

    I also tried going to an authorized service provider for help, but they said for Retinas I should go to an Apple store. Seriously.

     

    At this point I'm ranting because this has been an extremely frustrating ordeal and don't know what other options I have.

  • 6,055. Re: MacBook Pro Retina display burn-in?
    macboy2000 Level 1 Level 1 (5 points)

    Add me to the list.  My 15" rMBP has the LG screen. First month I had zero issues.  Now after about 2 months of daily use, the image retention is clearly visible.  Has anyone just had them switch it out for a new one? If they're only doing screen replacement, I'd rather just use their shipping service.

  • 6,056. Re: MacBook Pro Retina display burn-in?
    Attilas Level 1 Level 1 (45 points)

    Pretty much the same here. Except I did order and return rMPB within 14 days since I had no real answer if that laptop could be problematic or not.

     

    So I had the time to see how much this retina macbook is blowing the competition away (PC user here, that was my first Mac). So now I can't really find any satisfaction looking at any 1920x1080 monitor around me anymore. Hope this will settle up with the time, but my IPad4 and my memory of that rMPB is keeping me away from recovery.

     

    Now I badly want a 4K monitor (3840x2160 - Which doesn't really exist on customer market yet) for my PC and MacMini I just purchased.

     

    Im still following on this thread to see if people complain less. Look better, but still people disapointed of purchasing a 3K computer...

  • 6,057. Re: MacBook Pro Retina display burn-in?
    Chris Welbon Level 1 Level 1 (70 points)

    Jazbeck wrote:

     

    That's a big let down. I was looking forward to getting my hands on one of these, but I really don't wanna get disappointed, especially if im gonna shell out $2000+ on it. When do you guys think the next gen retinas are comming out?

     

    There will probably version of the rMBP based on Intel's Haswell chip in mid-2013. 

     

    BUT the image retention problem doesn't really have anything to do with one generation or another.  It has to do with panels from one particular supplier.  The "next generation" could very well suffer from the problem if LG doesn't get a handle on the problem (and Apple keeps using LG panels, of course). 

     

    Waiting for the new chip is a reasonable move, but the new generation won't necessarily be free from screen defects.

  • 6,058. Re: MacBook Pro Retina display burn-in?
    Aceattack Level 1 Level 1 (10 points)

    I know this thread is solely regarding the image retention issue, however since some of you might have been in my current situation, I wished to have your thoughts.

     

    My rMBP came with an LG display with image retention and a keyboard issue. I had the display and top case replaced at an Apple Authorized Repair Centre. Got a Samsung and was thrilled.

     

    Now 3 months down the lane, I have my first dead pixel. It's definitely stuck on black because I can only see it on light/white backgrounds and I have thoroughly wiped the display with a lint free cloth.

     

    Do you have any idea (from experience) what is Apple's policy related to this?

     

    Thanks.

     

    PS. basically I wish to know your stories, if they consider 1 dead pixel enough to replace the display or am I chasing air here?

  • 6,059. Re: MacBook Pro Retina display burn-in?
    Gregord Level 1 Level 1 (0 points)

    I guarantee the problem with the LG macbook retina screens will go away in the next version. No doubt in my mind. I figure also the next version will see a decrease in price if the introduction of the macbook air was any indication. We are more than halfway through the retina product cycle, so I figure if you can wait another 100-150 days, wait for the next version.