Q: MacBook Pro Retina display burn-in?

Just a status update for my fellow longtime followers of this thread:

I sent out my first LG rMBP today, to be returned back to Apple. I opted for their prepaid shipping label and would encourage anyone else mailing a notebook back to do the same.

1.) it's free for the user and

2.) the prepaid label includes a reference number that lets Apple know when you mailed it, possibly releasing your replacement build order. (Today I was told I could not have my third rMBP order released until I mailed at least the first one back. Within a few hours, that third order now shows up as being processed. I suspect, though I cannot prove for sure, that once the USPS scans the return label Apple "knows" and can automagically unlock the replacement order.)

My third rMBP is now being built and has an estimated arrival date of Aug 21-23 via 2 day shipping. Someone on here claimed to have gotten overnight shipping, but I was never offered that and was told it wasn't possible. I'm not doubting the OP of that info, I'm merely stating that I was not able to get it. YMMV.

Additionally, I can confirm that the rMBPs now ship with Mountain Lion preinstalled. My replacement unit from week 33 had it preinstalled, though my first order did not. Furthermore, though I installed ML on my first machine, resorting to an Internet Recovery yielded Lion only. I have read hypotheses about Macs getting updated for Internet Recovery once one upgrades the machine, but that does not appear to be the case. Whatever it came with, that's what you're limited to, even if you purchase/redeem ML from he MAS. A minor thing, but potentially annoying if someone has to to an Internet Recovery of Lion then has to wait to install ML on top of that.

Finally, once a rMBP is set up for return to Apple, an email apologizing for it being DOA is sent. The subject for me was "DOA Returns and Replacements (U.S,Canada,Mexico)". I can't vouch for international folks, but screens with IR are given the DOA label.

The Quest for a Samsung Display continues!

M

I did a clean install of ML on my current LG that had shipped with lion, and had to wipe it due to some installation issues. command + R on reboot I was presented with ML as my recovery os

Cool. Maybe it works for some people after all, then. I only had the option for Lion with Internet Recovery.

I was the one who supposedly got complimentary overnight shipping, but I wouldn't be surprised if it was just the normal expedited service (it seemed odd that I'd be offered a shipping service that they didn't originally give us the option of). Perhaps they only hold your replacement if it's your third or more order? I was told pretty clearly that my advanced replacement would ship out regardless if I returned my current machine--that I would simply be charged for another rMBP if I didn't return it within 14 days. I received a prepaid shipping label to send it back, but am hoping that I can instead return it to my local Apple Store. I don't fully trust USPS, and I don't want Apple to seek retribution on my credit card, if USPS loses the MBP in transit.

Sorry for asking, how do I tell which screen manufacturer do I have?

Thanks in advance

Well, today I get to pick up my third replacement for my 2.7/16/768...

I'm extremely nervous about this. They told me that if it happened a third time they wouldnt keep replacing them for me. I'm going to test it right there in store before I even take it home, does anyone have any advice for me if it does have IR again, and they say they can't swap it out?

Holding my breath, crossing my fingers and throwing salt over my left shoulder...

Yeah Return it for a Refund. There is no reason for you to accept a faulty computer.

Wait a month or two and then try again.

Are you buying directly from Apple? And if so, how are you getting the CTO in the store maxed out?

I have not had any issues (at least not so far) with Apple telling me "okay, this is it. No more tries for you." While frustrating, my experience has been that the AppleCare reps have been trying to be very helpful in getting this resolved for me.

you can see my story around page 30 or so, but I was one of the first to buy online...waited the 4 weeks and got the burn in. took it to my local apple store and they orchestrated the swap. still had the issue. (both screens were LG) I called applecare but they refused to help because they said now the store has become involved, so I have to go through them.

The genius at the store told me that after the 3rd they probably wont replace any more because he claimed it was a firmware isue that would be resolved with an update soon. So if they refuse me replacement, and apple care wont help, I'll be SOL.

I love the rest of the computer though, this is really frustrating for me. I just want this bada** machine to work!!

Also, I'm a photographer/video editor by profession so this is kind of important for me. I have no use for a screen that is off color or dysfunctional (even though I can calibrate it, if the screen is unable to hold the proper color temperature it'll be useless).

This is getting to a rediculus level now, I got two macbook pro retina today and both of them have the IR issue and guess what the display manufacturer is its LG. So I now have 3 rMBPs (2 new once and one old one) and all of them have the IR issue. So I m returning my old one and one of the new one to apple tomorrow already got the RMA labels and shipping labels. Keeping one until the next replacement arrives.

That's crazy to be returning 3 MBPr's - they don't care that you've done 3, or are you just returning it and not saying anything about the issue?

If I were you guys, I'd all at least complain and let it be known there is a problem with them instead of just doing the mandatory 14 day return and not explaining to support anything -- otherwise, you're seriously wasting some major $'s and time. There should be a giant-*** stock of 'refurbished' computers available soon lol but seriously... I hope you are all at least letting Apple know everytime you return it so they 'get the hint' and fix the issue, or provide proper information in some form. I did at least, and feel it's the right move - and if they are *********, it's on them if they don't actually help you, then go ahead and just force a return under the 14 day policy.

yea, the manager in that store knows me by name now, and I'v been sure to tell them of the problem each time haha...they've done a lot for me, including a free upgrade for all the hassle...but you know, for a $4k computer, this shouldnt be such a common problem.

I won't speak too soon though; let's see what my third replacement looks like. my appointment is in an hour...this experience will determine my attitude toward this release.

Hi all,

I posted a few pages back that I got my week 32- 2.6/16/512 (with ML pre-installed) and a beautiful Samsung screen 2 days ago. Everything still looks gorgeous, but for those of you with the LG screens I just thought I would share this tidbit about the screen coloration. My Samsung screen has a slight pinkish tint to it (when compared to other Apple screens), as does the Apple logo. I have a yellow tinted iPhone 4, so I am no stranger to being annoyed by screen tint. Just thought I would share that for any of you with tinted LG screens thinking your pink tints might indicate a faulty LG screen. Everything pops color-wise compared to all the other screens, so I'm thinking perhaps they just calibrated these slightly differently. (you can even see the pink tint in the comparisson photos a few pages back from someone else) In the way of IR/dead pixels/brightness though, this machine is great! Not a single problem.

Also, though not related to the screen topic, I wanted to pose this question to readers of this forum, as you all seem to be (like myself) hyper-aware of any issues. Are any of you experincing any of the scroll lag that Anandtech talked about and others have discussed? I've got a clean system (no migraitons for me) and I do see this lag all over the place - Safari, Mail, etc. Not enough to make me want to return it, but still definitely enough to trouble me. Thoughts?

Thanks for the support - wishing all those swapping out the best of luck getting a Samsung/working LG!

Yes, my rMBP (2.6/16/512) lags heavily too, especially when switching between spaces and when scrolling fb or webpages in safari. I found that after reinstalling ML the bootup and shutdown times also increased significantly. Sometimes when typing in safari i experience a ghosting issue, and also when deleting text, it was deleted but doesn't disappear even when the cursor is already in front of it, kinda like a bug of software problem i think. Apparantly they said the scrolling lag was caused by the graphics card and an upcoming software update should address it (i'm not sure though) but Mountain Lion was originally supposed to address this issue, which it didn't.