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  • Nqjudo Level 1 Level 1 (0 points)

    Sorry Jajaba but YOUR experience has led you to believe that the problem is not that widespread. You can't use this thread as a means to evaluate how little or big the problem is. Personally I'm a registered Apple business client and I was told by my rep in an apparent tourret syndrome-like fit of honesty that the retina screens are fine for average users but probay not suitable for someone who relies on the display for work such as mine NOR for people who require their retina screen to be as comparatively bright as previous displays. My only course of action as per him? Wait for a product refresh. He is also aware that this issue is affecting 15 and 13 inch displays as well as the new iMacs.


    Also, for this new notebook that you are planning on purchasing before your present AppleCare runs out, be advised used that every consumer advocacy group in the world has come out against extended warranties. They are a vehicle by which corporations make enormous profits. The reason? On average over the life of a given number of units the cost of repair will be less than the cost of the warranty. The only consumer less bright than a consumer who purchases an extended warranty is one who purchases said extended warranty knowing that he or she will not keep the unit for the length of the warranty that he or she has already overpaid for. It is money down the drain. The warranty depreciates far faster than the actual notebook.

  • Jajaba Level 1 Level 1 (0 points)

    Obviously we disagree about how widespread the IR problem is.  Not sure what you do for work but I bought the rMBP for my professional photography business so I would think I rely on display quality at least as much as you do.  I have several different business accounts with Apple but that does not have anything to do with this this issue.


    Thanks for the warranty advice.  I happen to know a bit about warranty and insurance coverage, I've owned businesses with hundreds of employees and millions in capital equipment. First of all a warranty does not depreciate, the value of a warranty is zero (unless it is used) and then it expires.  But as a business I can right off 100% of the warranty cost as an expense and deduct 100% of the expense from income taxes.  So my net cost is nothing whether I ever make a claim or not....


    I do agree that for a typical consumer buyer the cost for an electronics warranty rarely makes sense.

  • Nqjudo Level 1 Level 1 (0 points)

    Well it seems that we have much in common after all. My business is photography as well. I used to run a medium sized IT firm too. That, coupled with some luck during the IT boom allowed me to leave the workforce. I work for pleasure now. No real momey to be made in photography as I'm sure you are aware. To explain my issue briefly, when using my rMBP with an external monitor - thunderbolt or imac, the rMBP had completely inadequate brightness vs. all my other apple displays including the MPB it was replacing. How could I trust what I was seeing? Was I going to adjust my entire library for the lack of brightness on the rMBP? Absolutely not. You can imagine the box of worms this opened even before the IR showed up? I dealt and dealt with Apple till I was told honestly; the machine isn't for everyone. Myself included.


    Now, I'm going to offer you some advice on your deductions. What you are doing is illegal and you should consult with a good accountant. Where warranties are concerned you cannot deduct them all at once. They are like insurance premiums. They can only be de deducted in the year in which they apply. This means that if your warranty is 3 years, you can only claim 33% of it for each year of the warranty IF you still own the covered item. At best, you can add the warranty cost to the cost of the notebook and depreciate the total amount but this is not accepted practice. So you see, you cannot benefit from deducting your extended warranty unless you amortize it over a unit that you continue to own for the life of the warranty. You can't claim a 3 year extended warranty coverage expense on a unit that you sell after one year be it a computer or a car. Not if you are operating legally anyway. Now, English isn't my first or my second language but I'm sure you can't 'right' things off as you claim. Better off following best practice and 'write' it off as I describe. I believe someone with your self-proclaimed business acumen would know this. So my friend I hope this will mark the end of our exchange. I understand the propensity of some to engage in Internet hyperbole but...I've got real things and real people to tend to ;)

  • Bf109 Level 1 Level 1 (15 points)

    I think this thread is getting a little blown out of proportion :)


    Simply return the computer if it doesn't meet your expectations. Both LG and Samsung make quality displays for the rMBP. I am very pleased with my LG.


    Messerschmitt Bf-109G-6

  • Jajaba Level 1 Level 1 (0 points)

    Not sure why your rMBP is having brightness issues while using an external display...   Mine is almost always connected to my NEC multisync 27" RGB display via a displayport (thunderbolt) connector.  It causes no brightness issues or limitations on my rMBP 15" display whatsoever, even if I am also outputing to both my NEC and Eizo 24" simultaniously.   I believe you must have a faulty rMBP if you can't get full brightness on your display while connected to an external monitor.  I know several other rMBP owners who have no issues using a variety of different external monitors including one who runs 2 30" NEC Multisync RGB displays at all times from the rMBP.  Your display must get very dim considering, for photography, you typically would have your display at 90 - 120cd brightness for editing purposes.  Mine still can crank up to a full 290cd when running both externals.


    As for your write off advice you need to talk to your accountant.  Apple sells AppleCare as a 'resale product' even though it is an extended warranty, this allows a full write off as an expense for the year it is purchased.  No amortization is necessary.

  • O_0 Mcl Level 1 Level 1 (0 points)

    Hi to all

    I was following this thread for a long time, since I was planning to buy retina 15.. Due to the problem with IR I changed idea and for the New Year bought probably the last 17 inch MBP on the world.  Great PC and very happy with it, and thanks to you guys I’m in peace.

    I’m writing this, because just 5 days ago I bought LG LCD TV (LG 47LM6700) in the specs is stated as IPS display and indeed it has strong image retention.  I also see that it makes some strange refresh after keeping static image, and I can see retention just for a half of second… after refresh the image is OK.

  • ShadyBRO Level 1 Level 1 (0 points)

    Hi everybody. I have a MacBook Pro Retina. I bought it a month ago.

    That's my second Retina because the first one ( with Samsung display ) had some battery problem.

    Now I have a display made by LG.

    It is a month that I work on it and I have never seen IR at all.

    I have tried all the image retention test ( last one - 1 hour test with static image - nothing at all ).

    I can also say that this display is better than the Samsung one.

    The black is deeper and the white is simply white!


    Here some information about my display :





    Made in November 2012.


    DCN 237. It means something to you?

  • vmac83 Level 1 Level 1 (0 points)

    How did you find out the production week of your display?

  • pw3484 Level 1 Level 1 (0 points)

    I just wanted to input my two cents.  I mostly a PC guy myself.  I've owned one Macbook laptop 6 or 7 years ago and did not like it due to the fact that back then, it was much harder to install windows on a Mac.  I currently have a IBM T60 laptop and was looking to replace it and decided I would take another chance on a rMBP 15" since all the other laptops I compared against could not match the specs (especially the display).  I bought a 6-7 month used rMBP from a guy on craigslist for $1600 bucks.  I was not even aware of the "widespread" IR problem these laptops were having.  So after trying out the Macbook for a while at home, I found out mine was made with the LG screen display and was having IR issues.  Granted, the IR was only most notable on high contrast images but non-the-less it's unacceptable when you pay this much for a "premium" laptop.  I took the laptop to Apple and they admitted there was an issue and agreed to replace the screen.  It took less than a day to repair and it now has a Samsung display.  It is now perfect.  No dead pixels, no IR, no tinting, 100% perfect.


    With the screen fixed, I have to say this is best laptop I have ever worked with.  I loaded windows on it using bootcamp and that works fine as well.  The only issue I have is that the battery life in windows is much lower than in OS X.  I assume this is because there is no switching between the dedicated graphics card and the intel hd graphics?  Is there a fix for this?  Aside from this minor issue, if anyone is having IR issues, I recommend you take it to Apple to get it repaired.  It worked for me.

  • vmac83 Level 1 Level 1 (0 points)

    Serial number: C02K4131****  (cleaned up from 'C02K4131**** ')

    Group1: MacBook

    Group2: Pro


    Machine Model: MacBookPro10,1

    CPU speed: 2.6GHz/2.7GHz

    Family name: Become a pro user to see this information. (sorry)

    Screen size: 15 inch

    Screen resolution: 2880x1800 pixels

    Colour: Aluminium

    Capacity: 16GB

    Factory: C0 (Quanta Computer (Susidiary = Tech Com))




    Thank you my friend but I can't find anywhere the info i asked. I wonder why...

    Does anyone know what the "cleaned up" on the top means?

  • ShadyBRO Level 1 Level 1 (0 points)

    Here the informations I get from that site :


    Serial number: C0-----------

    Production year: 2012

    Production week: 47 (November)

    Model Number: MC975

    Group1: MacBook

    Group2: Pro


    Machine Model: MacBookPro10,1

    CPU speed: 2.3GHz

    Family name: Become a pro user to see this information. (sorry)

    Screen size: 15.4 inch

    Screen resolution: 2880x1800 pixels

    Colour: Aluminium

    Capacity: 8GB/256GB

    Memory - flavour: xx

  • vmac83 Level 1 Level 1 (0 points)

    I see.. That's weird.

    I cannot understand why in my case the details are fewer.

  • ShadyBRO Level 1 Level 1 (0 points)
  • vmac83 Level 1 Level 1 (0 points)

    That site is far away better!... Thank you ShadyBro


    Model:- MacBook Pro (Retina, Mid 2012) (CTO)
    Codename:- No codename assigned.
    Build Country:- This unit was built in China
    Build Year:- This unit was built in the first half of 2013.
    Build Week- Week 4 (January) or week 31 (July)
    Production Nr.:- This unit was number 171 to be built that week.


    Do you know what CTO means? "Order number: CTO"