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MacBook Pro Retina display burn-in?

1273728 Views 9,422 Replies Latest reply: Apr 14, 2014 1:55 PM by SonGuko RSS Branched to a new discussion.
  • techguruu Level 1 Level 1 (0 points)
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    Jul 31, 2013 2:13 PM (in response to mittense)

    Is there any new developments in the class action lawsuit filed by Beau Hodges? 

     

    The "ghosting", image retention, screen burn in issue is not gonna go away.  Is just gonna get worse.  I'm thinking of just getting rid of the **** thing. 

     

    Rest assured if and when I decide to do so; this MBPr will be the last Apple product I ever buy again.  I will preach the gospel against these people to anyone who is even thinking about buying an apple product. 

     

    I've got a custom pc that I built last August that is upgradable and future proof.  I didn't really need the MBPr, but I got it as a graduation present, so I took the plunge.  Never again.  It looks like ill be selling this sucker, and buying a play station 4 and the new Google Nexus 10 when it is released. 

     

    Good riddance Apple, Tim Cook, corporate shareholders, and UR plunging stock prices. 

  • techguruu Level 1 Level 1 (0 points)
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    Jul 31, 2013 2:22 PM (in response to mittense)

    Another part of this story is that Apple is trying to increase their profit margins by using cheaper parts and last generation tech for 200% cost. 

     

    They burned their bridge w Samsung, and therefore they will most likely continue to produce even the new rumored Haswell MBPr a the faulty LG screens; because they have literally sued Samsung so much, that Samsung is refusing to work w them anymore. 

     

    This could be why Apple is refusing to admit that there is really anything to this.

     

    Because they have no other option, and therefore they will continue to sell this supposed premium laptop to their unsuspecting customers knowing the screen will fail eventually.  Truly a shame.  Steve Jobs would take the hit and make this right for the future viability of the brand.  Don't count on Tim Cook and the corporate shareholders to give two *****!

  • Simon UK Level 1 Level 1 (0 points)
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    Jul 31, 2013 5:22 PM (in response to mittense)

    Hi Everyone,

    Just to add another comment to this thread, after finding it difficult to work with my laptop and the image retention, it took my 2012 15" retina to a local Apple store, it failed the apple test. I currently have the LG and it's getting replaced with part #661-7171 (Samsung?)

     


     

     

  • Canuck1970 Level 1 Level 1 (0 points)
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    Aug 1, 2013 8:53 AM (in response to Simon UK)

    Simon UK wrote:

     

    "I currently have the LG and it's getting replaced with part #661-7171 (Samsung?)"

     

    I'm 99.999% sure you'll be getting a Samsung LCD panel, but please let us know either way.

  • Combatron Calculating status...
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    Aug 1, 2013 9:33 AM (in response to mittense)

    I'm in the states right now but originally from the Philippines. I purchased a rMBP 13" at Bestbuy and this is my first macbook. I think I had the "ghosting" issue and discovered only now after trying the IR test. My question is I'll be returning to the Philippines next week. Will apple in my country entertain this issue even if I purchased it in USA?

  • Canuck1970 Level 1 Level 1 (0 points)
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    Aug 1, 2013 9:40 AM (in response to Combatron)

    Combatron wrote:

     

    I'm in the states right now but originally from the Philippines. I purchased a rMBP 13" at Bestbuy and this is my first macbook. I think I had the "ghosting" issue and discovered only now after trying the IR test. My question is I'll be returning to the Philippines next week. Will apple in my country entertain this issue even if I purchased it in USA?

     

    I have no idea if the same repair arrangement exists for the 13-inch models. I can only speak to the situation with the 15-inch displays. If you've had your rMBP less than 2 weeks, Best Buy will likely let you exchange it for a different one, but you might get another one with IR.

     

    Good luck!

  • Combatron Level 1 Level 1 (0 points)
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    Aug 1, 2013 10:03 AM (in response to mittense)

    Thanks. I can't return it since it's more than a month now and I'm already returning home in a week's time. It's just unfortunate that I only learned these issues with rMBP a little too late. Oh well, I might just try to bring it to Apple store in the Philippines and see if they can help.

  • Canuck1970 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 1, 2013 11:03 AM (in response to Combatron)

    Combatron wrote:

     

    Thanks. I can't return it since it's more than a month now and I'm already returning home in a week's time. It's just unfortunate that I only learned these issues with rMBP a little too late. Oh well, I might just try to bring it to Apple store in the Philippines and see if they can help.

     

    Well, you could at least try one of the Apple stores in the U.S.

    Perhaps they could fix it and have it back to you in a couple of days.

  • mpop2002 Calculating status...
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    Aug 1, 2013 3:41 PM (in response to Canuck1970)

    This is really a broad response btw..

     

    I have a rMBP LG screen, that has ghosting issues and just off the phone with a very nice Applecare Rep who was very nice, but gave me the "new party line" that Ghosting is an expected problem with the rMBP and apple will not replace the screen unless the store manager or customer care approved, that was when i simply mentioned to her that it was not in the contract, or on the box that ghosting was an expected problem, but she insisted i needed to talk to someone else...

     

    Honestly Apple, an expected problem, come on, we are talking about a $2500+ laptop, money is money, and they need to be willing to fix the issue if it is a bother

  • Bradsop Level 1 Level 1 (0 points)
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    Aug 1, 2013 4:03 PM (in response to mpop2002)

    Take it in and see if it fails Apple's 3 minute test. You might also test it yourself google image retention test. If it is in warranty they "might" replace the screen for free. Unfortunately mine was not even though it failed Apple's test. They initially wanted $700 for the repair. After arguing with the genius/store manager for almost an hour they cut it to $310. Still that is a slap in the face for a defect on a product that cost close to $4,000. My argument is and was that it is a well known defect even to Apple themselves, why else would they have a test. (FYI the pass/fail on Apple's test is determined by the test not visual inspection) Their comeback was that they have tests for lots of things. It sounds like they are hardening their line as this becomes a bigger issue, or there is a difference depending on who you talk to. I assume they are hardening their line. I believe that all of the LG screens will eventually develop IR problems. It sounds like Apple is back to saying this is normal with IPS screens. I don't believe that it is, luckily almost all the replacements are Samsung screens. Some have color issues but as far as I know,no Samsung screen has IR issues.

  • Combatron Level 1 Level 1 (0 points)
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    Aug 1, 2013 4:50 PM (in response to Bradsop)

    What is Apple's 3 minute test?

  • lickwidspace Level 1 Level 1 (0 points)
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    Aug 1, 2013 4:59 PM (in response to Combatron)

    It's a display test that puts a black and white checkerboard pattern on the screen for 4 minutes.  After the time they look to see if the pattern burns in.  If it does you fail the test.  If it doesn't they tell you have a nice day.

     

    I ha a terrible retention problem very prominent when using Cinema4D. But my machine 'passed' their test.  It's a crock.  You can find similar test patterns by googling 'apple image retention test'

  • techguruu Level 1 Level 1 (0 points)
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    Aug 1, 2013 5:18 PM (in response to mittense)

    It's a total crock.  I have a dell U3011 30 in 2560X1600 IPS panel for over a year now, and it is a thing of beauty. 

    http://www.dell.com/ed/business/p/dell-u3011/pd

    Never had IR.  playing games on ultra at 60 frames steady.  No big deal.

     

    If they are gonna continue to claim that it is a natural phenomenon associated with the high resolution IPS panels, they are legally obligated to stop production.  Cuz it's flat out just not true, and therefore they are intentionally deceiving customers into buying overpriced faulty technology. 

  • w00x Level 1 Level 1 (0 points)
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    Aug 1, 2013 6:13 PM (in response to mittense)

    I am going to Ireland next month and I want to buy a Macbook Pro 13" (i5/4gb ram/500 gb) or a Macbook Pro Retina 13" (i5 / 8 gb ram / 128 GB SSD) the first one cost 1017 euros and the second one cost 1479 euros on amazon uk

     

    I wonder if it worth buying a rMBP nowadays with all these issues or if it's better to buy the regular MBP save some money and don't have headaches with these problems.

     

    What do you guys recommend me?

  • Canuck1970 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 2, 2013 10:33 AM (in response to Combatron)

    Combatron wrote:

     

    What is Apple's 3 minute test?

     

    Here...

     

    http://www.mitchmalone.name/retina-test

     

    Use the "Apple default" settings for duration and color. If your rMBP fails this test, it will likely fail the in-store test as well, and, if you're still within warranty, your IR-laden LG LCD panel will be replaced with, very likely, a new Samsung LCD panel.

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