Q: MacBook Pro Retina display burn-in?

hjbolide wrote:

 

Was your first one LG or Samsung? If applying new calibration profile doesn't help, then definitely you should bug them until you get one that is good.

 

To me personally, I'd like a burn-in free one over yellow-ish screen. But if you get a screen that is Samsung, non-yellow-ish, could you please let us know, maybe present a photo, and the detailed manufacturer information and such so that all of us can refer to?

 

Many thanks in advance.

I know that non-yellow Samsung displays exist but I've only seen them on display in stores. This photograph shows my yellow Samsung on the left and an in-store non-yellow Samsung display on the right and was taken at a Future Shop. You can see the LSN in the terminal: http://merchv.com/Apple/IMG_2023.jpg

Here's a second photograph at an Apple store, store unit on the right, mine on the left, both LSN displays: http://merchv.com/Apple/IMG_2032.jpg

Some in this thread have claimed that their replacement Samsung wasn't yellow but I have no evidence to confirm that.

I don't know if my first display was LG or Samsung because I didn't check. I brought it in due to white spots, I think they're called muras. I didn't notice image retention on it.

I find it absurd that people are OK with these defective yellow displays. If I had gotten this yellow screen as my first display I would have returned the computer and gone and bought a 600-dollar Acer notebook and gotten a better screen. 3000 dollars we paid for this. I wish I could tell you how I really feel but Apple has a language filter on these forums.

Well mine current one is not as yellow as yours, but more yellow-ish than the one from the store.

After the calibration, it is more or less like the Apple Store one, but I can still tell the difference.

**** those Apple dudes really make it hard for us customers. So do you know if these yellow screen are actually made like this or what.

hjbolide wrote:

 

So do you know if these yellow screen are actually made like this or what.

On my first visit to the Genius Bar I was told that the yellowness was "within Apple's specification." On my second visit to the Genius Bar I was told that each manufacturer's display will be different and that I have to calibrate it. On my third visit to the Genius Bar I was also told that the screens will differ. Yeah, I agree, they do differ: some displays have image retention problems, some displays have stuck pixel problems, and some displays have colour correctness problems. But we didn't agree to pay nearly 3,000 dollars for these problems. Apple has failed to deliver on what we agreed to pay for. They should either give us what we agreed to pay for or if they can't then give us our money back. I honestly believe that Apple got these yellow displays out of Samsung's dumpster. I think Samsung was going to throw them away because they failed their quality assurance process but Apple wanted to get them to give them out as replacements for the problems with the image retention on the LG displays and then pretend that a display that can't show colours properly is somehow normal.

That's a shame.

Well, if you cannot get a good replacement, ask for your money back, then get a good one from the store.

And my suggestion is, do not buy Acer product, EVER. I had nightmare about Acer laptops. Extremely bad laptop, after using for 3 months you will be devastated.

Hope you get a nice one soon without any problem man, let us know how it goes. Meanwhile I'm just gonna use my lame, calibrated screen for a while.

hjbolide wrote:

 

That's a shame.

 

Well, if you cannot get a good replacement, ask for your money back, then get a good one from the store.

 

And my suggestion is, do not buy Acer product, EVER. I had nightmare about Acer laptops. Extremely bad laptop, after using for 3 months you will be devastated.

 

Hope you get a nice one soon without any problem man, let us know how it goes. Meanwhile I'm just gonna use my lame, calibrated screen for a while.

I don't expect to get a non-yellow display. I'm on my second yellow display. I think most or all of the replacements are yellow. Maybe next time I visit the Genius Bar I will complain to the manager. Heck, I have 2 years of Apple Care, that means Apple will be hearing from me for the next 2 years. Don't worry, I was kidding about the Acer. My suggestion was that Apple's products were not much better quality than Acer.

Feedback:

I just got my third display, and guess what? Yellow as ****.

They told me that they will contact Apple directly (because in Colombia we don't have an apple store only resellers), and try to find a solutions for me ending this week. But that's not all.

I was so disappointed with this retina issue and after paying almost 3000 USD for this headache, I purchase a brand new thunderbolt 27" display, (It was a gift from my wife because she thought that this will cool me down).

AND GUESS WHAT...

This M*F** monitor has a huge dark yellow shadow at the bottom.

I don't what to hear from them any more, I what my money back so I will travel to other city and try to find a perfect good laptop and thunderbold display. Shame on you apple.

It impossible that this situations keep on going, where is the quality protocols? What can we do? Legal actions?

This is a picture of my third replacement at the apple store...

This is ridiculous...

And this is my brand new thunderbol 27" display, I don't know if the camera let me show you that huge dark yellow shadow at the bottom.

serracol wrote:

 

This is a picture of my third replacement at the apple store...

This is ridiculous...

 

 

I would like to see photographs that aren't full-screen white. We want to see some greys in there for comparison. What does Apple tell you when you complain about the yellow screen? This is your third replacement? You've had 4 screens? 3 of them yellow?

So nearly 9 months on from getting my mbpr 15inch and after 4 genius bar tests, image retention that has got worse each month, 7-8 calls to customer services, emails telling me that all I need to do is run a screen saver or sleep on the display whenever it appears I was today told there is nothing apple can do to repair/replace my screen even though i have proved image persistance to genius bar and have 3 months left on my warranty. What they decided to tell me was that i should have more luck going back to the shop i brought it from if it wasn't an apple store and claim a full refund under the consumer act... or if it was paid for by credit card i should claim through that for defective goods... this coming from a senior customer services manager based in ireland for apple customer relations. What a bunch of bulls**t.

So basically apple are taking no responsibility for image retention whatsoever, each call i have made over the last few months I was told call back if it gets worse and you have you have a years warranty so if you want it sorted before the end of the year then just call us up or pop into the store. Yeah like that has worked. The thing that bugs me most is the fact it has deteriated so much now that my mac only has to be on for 2-3 miutes and I can read the smallest bit of text with ease.

I have no idea why in such a bad case they can still deny the existance of ir on my mac, deny any forums exist with multiple posts about the problem and think that by putting a page up about image persistance fixes they can use this as their answer, where on the post does it say image persistance deteriorates over time and how far does it go? If they knew all about it in early 2013 when the page about image persistance was first created why when I called was I not told it would worsten over time, why is there nothing on that page about it and how far it would go and the final concequences?

Pretty pi**ed to be honest that for a sh*t load of money I have feel I have been royally screwed and there is nothing I can do about it. It's got the point I cant do any editing on dark screens and resort to turning the mac off and using my 4 year old pc with lcd monitor for all my photo editing and deisgn work.

Has anyone had any luck with a replacement after the 14 day period or withing the 12 month warranty?

So nearly 9 months on from getting my mbpr 15inch and after 4 genius bar tests, image retention that has got worse each month, 7-8 calls to customer services, emails telling me that all I need to do is run a screen saver or sleep on the display whenever it appears I was today told there is nothing apple can do to repair/replace my screen even though i have proved image persistance to genius bar and have 3 months left on my warranty. What they decided to tell me was that i should have more luck going back to the shop i brought it from if it wasn't an apple store and claim a full refund under the consumer act... or if it was paid for by credit card i should claim through that for defective goods... this coming from a senior customer services manager based in ireland for apple customer relations. What a bunch of bulls**t.

So basically apple are taking no responsibility for image retention whatsoever, each call i have made over the last few months I was told call back if it gets worse and you have you have a years warranty so if you want it sorted before the end of the year then just call us up or pop into the store. Yeah like that has worked.

I have no idea why in such a bad case they can still deny the existance of ir on my mac, deny any forums exist with multiple posts about the problem and think that by putting a page up about image persistance fixes they can use this as their answer, where on the post does it say image persistance deteriorates over time and how far does it go? If they knew all about it in early 2013 when the page about image persistance was first created why when I called was I not told it would worsten over time, why is there nothing on that page about it and how far it would go and the final concequences?

Pretty pi**ed to be honest that for a sh*t load of money I have feel I have been royally screwed and there is nothing I can do about it. It's got the point I cant do any editing on dark screens and resort to turning the mac off and using my 4 year old pc with lcd monitor for all my photo editing and deisgn work.

Has anyone had any luck with a replacement after the 14 day period or withing the 12 month warranty?

Message was edited by: twosix79 - So annoyed I wanted to post it twice!!

twosix79 wrote:

 

Has anyone had any luck with a replacement after the 14 day period or withing the 12 month warranty?

 

In this thread many people have gotten replacements for image retention. Some have had trouble getting a replacement and some have gotten their replacement very easily. Those who get replacements get a Samsung display that has a yellow tint.

I have an LG Plasma TV and an LG Retina Mac...am I 2x screwed?  LOL...

I've had the TV for 3 years...there's definitely some initial ghosting as you turn on the TV, but NONE while actually watching stuff on TV.  It works fine and I'm happy with it.

Now as for this Retina Mac...I've had it for 3 months.  I suppose I can live with it a tad bit longer, but my question is: For those of you that have had your LG Retina Mac for 1 year or more, what can I expect?

Merch Visoiu wrote:

 

twosix79 wrote:

 

Has anyone had any luck with a replacement after the 14 day period or withing the 12 month warranty?

 

 

In this thread many people have gotten replacements for image retention. Some have had trouble getting a replacement and some have gotten their replacement very easily. Those who get replacements get a Samsung display that has a yellow tint.

I, and many others who have received replacement Samsung displays, have not experienced a yellow screen.

In fact, after calibrating my display properly, the replacement display's out-of-the-box color profile actually appeared a bit on the bluish or cool side. Although I don't discount that you may have received conssecutive exceptionally yellow defective Samsung replacement displays, until you actually calibrate your display, or get a chance to sit your machine side-by-side with a properly calibrated Retina Macbook Pro, you will never know for certain if it's your display or your eyes that's the problem. I've made suggestions as to how you could go about this without cost to yourself, but you still haven't done it.

Listen, anybody who's read my posts on this thread knows that I am no Apple apologist. Heck, I've been suspended twice. However, I think it's important that we're 100% sure about what we call an issue, because if we're not 100% sure, and we turn out to be wrong, we dilute the integrity of the original argument. Again, you may be right Merch, but until you've compared your rMBP with a calibrated rMBP (or any calibrated screen for that matter - i.e. walk into a photography studio and politely ask them for 5 minutes of their time) and compared the same image on both screens, we'll never know.

Dannyboy3D wrote:

 

I have an LG Plasma TV and an LG Retina Mac...am I 2x screwed?  LOL...

 

I've had the TV for 3 years...there's definitely some initial ghosting as you turn on the TV, but NONE while actually watching stuff on TV.  It works fine and I'm happy with it.

 

Now as for this Retina Mac...I've had it for 3 months.  I suppose I can live with it a tad bit longer, but my question is: For those of you that have had your LG Retina Mac for 1 year or more, what can I expect?

Once I received my replacement Samsung display, everything was great. This is the nicest machine I've ever worked on and has been very reliable, almost boringly so. It just works. No crashing. No conflicts. No repairing of permissions. I've had mine since July 2012, when they first came out.

P.S.

This is me ------>

He is right. The first samsung replacement had uneven yellow tint on the left hand side and severe case of black light bleed. The 2nd samsung replacement was noticebly more cooler color and was even. Although you can calibrate most level of yellow, you should get an replacement if it is uneven.