mittense

Q: MacBook Pro Retina display burn-in?

I first noticed this after my MBP [Retina] had gone to sleep, but: when returning to the login screen (since I have it set to require a password whenever the computer is idle long enough) I noticed what appeared to a very faint ghosting primarily noticeable on darker backgrounds.

 

After messing around with it a bit, there seems to be a fairly consistent in-display ghosting that occurs without much time at all; I was able to leave my screen on (a little above half-brightness) for about 10-15 minutes and the ghosted "burn" would be of the screen I left it on (which I deliberately reconfigured so that everything would be a new position).

 

Has anyone else experienced this? Is this a normal thing that I just have to get used to? It's not really noticeable at all in standard use.

MacBook Pro (Retina, Mid 2012), Mac OS X (10.7.4)

Posted on Jun 16, 2012 10:30 PM

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Q: MacBook Pro Retina display burn-in?

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  • by Davidiblackman,

    Davidiblackman Davidiblackman Aug 14, 2012 6:31 PM in response to stecube
    Level 1 (5 points)
    Aug 14, 2012 6:31 PM in response to stecube

    i have LG week 28 - not listed on the responses above!  i wonder what that means???

  • by vertigro,

    vertigro vertigro Aug 14, 2012 6:41 PM in response to Davidiblackman
    Level 1 (0 points)
    Aug 14, 2012 6:41 PM in response to Davidiblackman

    it means tell us if you have IR or not, and we'll include it in the list

  • by JMF,

    JMF JMF Aug 14, 2012 6:46 PM in response to bcar1ton
    Level 3 (731 points)
    Aug 14, 2012 6:46 PM in response to bcar1ton

    Hey, maybe us LG folks suffer from "photogene". I found this slightly ironic, considering Apple posted it:

     

    Screen Shot 2012-08-14 at 9.44.08 PM.png

  • by i4mac,

    i4mac i4mac Aug 14, 2012 6:49 PM in response to mittense
    Level 1 (0 points)
    Aug 14, 2012 6:49 PM in response to mittense

    I have a

     

    Model:- MacBook Pro (Retina, Mid 2012)
    Codename:- No codename assigned.
    Build Country:- This unit was built in China
    Build Year:- This unit was built in the first half of 2012.
    Build Week- Week 26 (June)
    Production Nr.:- This unit was number 474 to be built that week.

     

    Terminal script showed it to have an LG display.

     

    But i have NOT seen any ghosting or IR issues... do i need to test more?

     

    Are ALL rMBP with these stats showing the burn issues??

     

     

    Hope that helps the stats

  • by codydhorner,

    codydhorner codydhorner Aug 14, 2012 6:56 PM in response to i4mac
    Level 1 (15 points)
    Aug 14, 2012 6:56 PM in response to i4mac

    2.7/16/768 with Samsung screen (LSN154YL01001)

     

    No issues at all. I can't tell you what week it was built as the serial # site doesn't recognize my system, but it shipped with Lion installed so definitely built in July I'd imagine.

  • by aapl.crox,

    aapl.crox aapl.crox Aug 14, 2012 7:15 PM in response to Maziyar
    Level 1 (9 points)
    Mac OS X
    Aug 14, 2012 7:15 PM in response to Maziyar

    I have a week 26 LG. I tested with ghosting, seems like theres nothing. What's IR? And should I test for ghosting in some other ways because my week is labelled as red in a previous thread.

  • by Maziyar,

    Maziyar Maziyar Aug 14, 2012 7:17 PM in response to mittense
    Level 1 (10 points)
    Aug 14, 2012 7:17 PM in response to mittense

    Week 30 Samsung LCD panel.

    2.3/16/256 no sign of IR.

  • by patterscw,

    patterscw patterscw Aug 14, 2012 7:37 PM in response to mittense
    Level 1 (0 points)
    Aug 14, 2012 7:37 PM in response to mittense

    I have week 26 LG and I do have the ghosting issue.

  • by aapl.crox,

    aapl.crox aapl.crox Aug 14, 2012 7:40 PM in response to patterscw
    Level 1 (9 points)
    Mac OS X
    Aug 14, 2012 7:40 PM in response to patterscw

    patterscw what are you going to do about it?

  • by DJ Coffee,

    DJ Coffee DJ Coffee Aug 14, 2012 8:06 PM in response to DJ Coffee
    Level 1 (0 points)
    Aug 14, 2012 8:06 PM in response to DJ Coffee

    Alright, earlier this morning/afternoon I posted that my Samsung has no IR problems, and I want to tell you guys it is still doing well with no IR/ghosting whatsoever. I did however notice a "mura" or a small cluster of defective pixels. They were hard to see but once I restarted the computer it became visible almost immediately. There's nothing really wrong about them, it is just brighter on that single spot (about 2 millimeters in thickness).

     

    I went ahead and called the sales rep who was able to get me a replacement the first time, but he didn't answer the phone. I left a detailed voicemail about my problem and about ~30 minutes later he called back sincerely apologizing for yet another defect on the rMBP. He then kindly set up another case for me and transfered my to a customer service rep and told me to give him a call back with my new case number if anything goes wrong.

     

    I had to deal with the service rep's nonsense for a good 20 minutes before she transfered me to her Senior Advisor since she had no clue how to deal with a replacement for my replacement. The SA talked to me about my problem for a few minutes and was really understanding about the issue. I was given 2 options:

    1. I could either set up another replacement (~1-2 weeks to receive)
    2. Get the screen replaced overnight

    Obviously I went to the replacement since I'm not comfortable with repairs on a brand new rMBP.

     

    I also asked him about the screens being manufactured for the rMBPs and told him all about what's been going on in this thread, and how Samsung screens were performing much better than the LG ones. He was a little surprised that Apple used LG screens for the new models and he always thought that they were Samsung. He then assured me that Apple WILL get me a perfect rMBP with no defects no matter how many tries it takes them and also put in notes in my case to ensure that the new replacement will undergo stricter quality checks by people who run the diagnostics etc. The SA was also able to tell me that all the newly manufactured MBPs from this point on should all have Samsung displays (but don't hold that against me if it's untrue!).

     

    Very impressed with the quality of service provided to me this time as I almost had to do nothing on my part and it was obvious the SA knew exactly what he was doing and how to handle the problem (unlike MANY others). I'm pretty bummed still, that my Samsung-display rMBP needs to be replaced and that school is starting soon.

     

    *edit*

    There's also a much smaller thread going on about the "mura" bright spots too! Here's the link in case you have any and were wondering about them. https://discussions.apple.com/thread/4042189?tstart=0

     

    Message was edited by: DJ Coffee

  • by DCNY69,

    DCNY69 DCNY69 Aug 14, 2012 8:11 PM in response to DJ Coffee
    Level 1 (20 points)
    Aug 14, 2012 8:11 PM in response to DJ Coffee

    hahahahahahaha it's so funny what these people will say to calm down the customers. SMH.

     

    They sound like bank reps, "stricter" control. Bwahahahahahahahahhaha.

     

    I hope you get a good one though.

     

    DC

  • by Jerbz,

    Jerbz Jerbz Aug 14, 2012 8:26 PM in response to DJ Coffee
    Level 1 (20 points)
    Aug 14, 2012 8:26 PM in response to DJ Coffee

    Trying not to be mean here but you cant be that naive to think that they will only use samsung displays from now on.

  • by klakier,

    klakier klakier Aug 14, 2012 8:31 PM in response to mittense
    Level 1 (0 points)
    Aug 14, 2012 8:31 PM in response to mittense

    One question. How many MacBook Pro Retina are being sold world wide every day ? Do you have any idea ?

  • by DJ Coffee,

    DJ Coffee DJ Coffee Aug 14, 2012 8:32 PM in response to Jerbz
    Level 1 (0 points)
    Aug 14, 2012 8:32 PM in response to Jerbz

    No offense taken but I'm not being naive, I'm saying that's what the SA told me. I can't confirm it but that is just what I heard from the advisor hence my disclaimer. He also said "should" which isn't exactly a strong way of putting it, but it's probably what he believes to be going on with all the rMBP displays going bad at Apple.

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