My customer loyalty to Apple was completely restored today. I am typing this on my brand new Haswell Late 2013 Retina. After speaking with the retail store manager, he agreed to replace my original Mid 2012 model with the brand new Haswell model. On top of that, it has a Samsung screen with awesome color. I am totally pleased with my new machine. The manager stressed that this was a special case. Just be persistant and stress that a yellow/uneven screen isn't what you agreed to buy when you first bought your laptop.
After speaking with the retail store manager, he agreed to replace my original Mid 2012 model with the brand new Haswell model.
This is the first I'm ever hearing of someone resolving the yellow problem. But a brand new Haswell machine can also have a yellow screen; I know because I'm using one.
It is ashame that I must return to this forum. Allow me to add to the stories about the Macbook Pro Retina 15.4'' Mid-2012.
I am now in my final year as an engineering student and I bought this computer going into my junior year because I would need the additional horsepower over my aging Dell (7-8 years old at the time).
So doing some research on PCs, I was discouraged by feedback from several companies, although I had some nice models selected. I am a huge convert to Apple which really started with the iPhone 3G. This macbook was my first and completed my switch to Apple products. I paid roughly 2300 for this laptop before taxes, with the education discount. I have been hugely impressed with it..... Not really anymore.
About a week ago, I noticed IR with my display. I was well aware of the IR issues people were having; however, I talked to an Apple sales rep and was encouraged that Apple was well aware of any issues and would take care of their products. I checked my laptop for the screen maker when I first got it, it was an LG. No issues what so ever until a week ago (probably has been an issue for about 2-3 months but I did not notice it until last week). So of course, I am very upset that my expensive laptop couldn't even last 18-24 months without an issue. I elected not to get AppleCare because for 2300, I figured 5 years is a safe bet. WRONG. Now I have spent 3 phone calls, 3 chats (online), and 1 Apple store visit later..... forking over 360 bucks for a screen that should not have been sold to me in the first place. I tried very hard to stress how this is an issue that Apple knew about walking out the door. How I told that sales rep that I was concerned of this issue. I should have listened to those on this forum warning me to wait, unfortunately, waiting was not an option (classes were starting). Additionally, for 360, I have major concerns that this will be reoccuring. The repair is a 90 day warranty, Apple has no policies to support longer warranties. So I will spend 360 and I expect to see the issue again.
Sadly, this experience is looking to push me back to the PC market because my future Macbook (and likely iPad) purchases are based on the experience I get from this Macbook. I have guilded a lot of people to buy Apple products because of the quality. However, I have lost a lot of confidence in Apple over this Macbook. It is a real shame too, it was an amazing experience.
I would NOT recommend the Macbook Pros to anyone at the current moment based off of the experiences with the mid-2012s. I am not sure how the 2013s are but I have NO confidence in Apple's computers at the current moment. Just wish Apple would stand by their products better. If it was the any other hardware that broke, I'd believe it was just what typically goes wrong, but I knew this issue when I bought it. I guess I will actually need to start buying AppleCare (never needed an extended warranty with Dell laptops).
A really disappointed customer.
I am sending it in the mail on Monday. I will make sure to let you know. I swear to God, if its not PREFECT. I will make Apple replace it 365 times until it is right.
Merch Visoiu wrote:
forking over 360 bucks for a screen that should not have been sold to me in the first place.
How's your replacement display in terms of colour compared to the last one? Is it yellow tinted?
my 4th replacement is looking good - after getting 3 really defect screens... it's a Samsung A022 - production week "T" - not perfect uniform, but the white point deviation is about 140K, comparing the different areas of the panel - so this is really ok, compared to the others
it is calibrated to 6500K
Generally speaking, Those with LG screens talk about suffering from image retention/burn in/ ghosting. Those with Samsung screens seem to get some greenish/yellowish tint to their whites and light grays on screen (possibly due to the LED's running a slight pink color. Or at least thats what some here think.)
Of course as with any product of any type, a consumer can run into many different issues. We all just cross our fingers hoping to get a product we are pleased with.
Im experiencing image ghosting as well. But what's worse is that upon turning on the computer, on the right side of my screen I see a tint of green colour after several hours of sleeping, and then it would go away after 5-10 mins. IT seems to me that the issue is only appearent after the display has cooled down. This issue is very annoying, because this problem effects the colours of that side of the screen. I bought this just 2 days ago so I think i should visit the apple store and see what they can do for me.
This is the serial number of my screen:
I received my replacement unit (old one was LG and it had creaking). Immediately after turning on the replacement unit, I could tell the display was a Sammy. It is slightly yellow and dim. And sure enough, the manufacturer of the screen is Samsung.
I definitely want to return the Sammy. I tried using JoshD's color profile -- which helped to remove some of the yellowish tint, but the screen is now too blue.
I compared the LG and Sammy units side by side. The LG is definitely much whiter.
I'm trying to decide if I should keep the LG (the creaking is somewhat tolerable) or request another replacement and have my heart broken again. Because I want a 1TB SSD, this is a BTO.
LG production week is T. Sammy production week is W.
Does the Samsung produce more vibrant and richer colors?
Decided to give the rMBP a fourth try, this time from Best Buy. I looked up the Serial No. and it's from October. I'm not too happy about it being earlier than the first 3 which gave me problems (November build date). What you guys think? Anyone here w/ an October build that are ok?
I know i have till Jan 15th to return but i don't even want to go through the hassle of re-installing from time machine.
debating on going back to Best Buy and exchanging it for another rMBP and actually doing the Serial No. lookup in the store until I get a Nov (or Dec?) build date.
They close at midnight tonight. What you think?