I received my rMBP yesterday, so yeah, within the 14 day return... but I also bought AppleCare-
I also just want to point out that being nice goes a long way. Don't abuse the tech on the phone. They didn't build the machine or QA it. Be calm, nice, chat a bit and hopefully everyone will be understanding and you will get a replacement shipped out.
Now, I can't really say how calm I'll be if I have to keep doing this, but for now - it worked out.
i hope you are joking...
if i use a pc, especially with ide like a Xcode, but also anotoher type of use (write text, read text, surfing web etc), i keep the window open also for some hours.. So 20-30 min are nothing!
i understand if the problem appear after 2 day but no in some hours and absolutely no in 30 mins.
i noticed IR issuse only in my iPad 2, rMbp with LG screen (for now, i wait for replacement) and in some pcs at work, but that stay open every day, all day with only one program, and after some year this can happen, but no in a new screen after 20-30 mins...
I did say that I totally agree that it shouldn't occur. I have had Apple force a defective iMac on me for like 9 months and had to haul it in 5 times. My real point is that they will get less and less willing to comply as this progresses. You will even wonder if it's in your head. I am the problem here? Maybe I'm defective? Someone pointed it out earlier in this thread. "Let's see if we can fix your problem", "I am sorry our product doesn't meet your expectations". (that it not be defective? yes that is my expectation) That is classic Apple Senior advisor talk and it was my nightmare for like 9 months. Anyone else who has experienced this knows what I mean.
My real point was that if you tell them you left if for thirty minutes they will likely act like you are the problem and be less helpful. I was just trying to advise what not to say to get the best service. Obviously, a screen is meant to display things and any retention at all should not occur. That's why it is so crazy that Apple doesn't properly recognize the problem and we are left trying to explain something so obvious.
and you should complain if that is you case. there should be no retention. it's also frustrating to see this issue of display and ad models using superior screens and then shipping with low quality screens. of course apple reserves the right to do this.
Message was edited by: orangeApple77
Putting the IR issue to one side for the moment, there seems to be a consistent message of difference in quality between LG and Samsung. For users of LG with no issue does this mean no route is open to swap to a superior display/machine.
Could this be $3.5K wasted with no resell value becuase it's LG?
Just got my rMBP two days ago. No luck! Just change wallpaper to solid grey and open some white background windows for 10 mins. It is there! Even i had closed the lid and repower on. It is still there! I can not bear this ^%#@.
Going to return it and wait to see when will apple solve this.
Can you please tell us manufacturer and week build?
Maybe 3 hours but 30 minutes it's so obvious for a professional people who paid that much money for a professional machine. Even 3 hours not something that I can accept. But yes sounds crazy if you say that you left your monitor for 3 hours without any movement. (Still a problem and if I found out somehow I will change it anyway)
I think we(Customers) should be more worried about ourselves than themselves(Apple). We are already done our job and that was paying the money. Now they should their job.
Stand up for what you deserve. Not more not less. Now it's your choice. I say don't even care about what you hear and what you see and do the right thing even if you have to call the entire Cupertino.
Best of luck.
I'm in the Apple Store in Montreal and I just dropped my rMBP with my faulty LG screen (week 23) for repairs (already in the count I think).
So I'm hoping for a Samsung too...
FYI I just tested two random rMBP on display at the Store, and lo and behold:
Week 23 with LG: ghosting after 5 minutes using dark grey background and some windowed apps
Week 23 with Samsung: zero issues after 15 minutes, same test...
Both are stock configs btw
Those darned LG screens grrrr...
I'm sure this IR issue would be big in the news (like the iPhone4 antenna issue was) if Apple commented it in any way, so they won't.
It's also worth pointing out that IR of these levels is also a privacy issue. Next user can see what the previous user has been up to last just by having a solid dark background.
Anyway, I got my second screen replacement today. It's an LG again and slight IR is already creeping in...
Faulty screen serials I've had so far:
DCN22230DWHDMJ0AN - original
DCN228701U1DMJ0A0 - second
DCN229413ZUDMJ0AM - current
Those who report non-faulty LG screens, could you please list your screen serials?
My machine is week 24, but I wouldn't draw any conclusion from that...
Quick update of faulty or perfect display stats:
LG week unknown (8x)
LG week 23 (3x)
LG week 24 (3x)
LG week 26 (4x)
LG week 29 (2x)
LG week 30 (2x)
LG week 31 (2x)
LG week 32 (3x)
LG week 33 (2x)
Unknown week 24
LG week unknown
LG week 26 (3x)
LG week 29
LG week 33 (2x)
Samsung week unknown (2x)
Samsung week 23
Samsung week 30 (2x)
Samsung week 32
Samsung week 33 (3x)
Find out your build week: http://www.appleserialnumberinfo.com/Desktop/index.php Put the serial in the top left corner bar
Find out your display manufacturer: Open Terminal, copy & paste:
ioreg -lw0 | grep \"EDID\" | sed "/[^<]*</s///" | xxd -p -r | strings -6
and then press Enter. If the result starts with LP it's an LG, if it starts with LSN it's a Samsung.