mittense

Q: MacBook Pro Retina display burn-in?

I first noticed this after my MBP [Retina] had gone to sleep, but: when returning to the login screen (since I have it set to require a password whenever the computer is idle long enough) I noticed what appeared to a very faint ghosting primarily noticeable on darker backgrounds.

 

After messing around with it a bit, there seems to be a fairly consistent in-display ghosting that occurs without much time at all; I was able to leave my screen on (a little above half-brightness) for about 10-15 minutes and the ghosted "burn" would be of the screen I left it on (which I deliberately reconfigured so that everything would be a new position).

 

Has anyone else experienced this? Is this a normal thing that I just have to get used to? It's not really noticeable at all in standard use.

MacBook Pro (Retina, Mid 2012), Mac OS X (10.7.4)

Posted on Jun 16, 2012 10:30 PM

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Q: MacBook Pro Retina display burn-in?

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  • by CT,

    CT CT Sep 12, 2014 8:16 AM in response to haafling
    Level 6 (17,882 points)
    Notebooks
    Sep 12, 2014 8:16 AM in response to haafling

    Can't confirm.

  • by Jimhuy,

    Jimhuy Jimhuy Sep 13, 2014 4:53 PM in response to haafling
    Level 1 (0 points)
    Sep 13, 2014 4:53 PM in response to haafling

    I can actually see most of the detail. Its harder to see those small dots but everything else is good. Which version of rMBP do you have?

  • by haafling,

    haafling haafling Sep 13, 2014 5:30 PM in response to Jimhuy
    Level 1 (0 points)
    Sep 13, 2014 5:30 PM in response to Jimhuy

    15" Mid-2014 (With the integrated GPU)

    I need to zoom to see the details, I still don't know if it's normal.

     

    I made a thread to ask more people about their retina screens and it seems pretty normal :/

    http://forums.macrumors.com/showthread.php?p=19672083#post19672083

  • by geekpot,

    geekpot geekpot Sep 18, 2014 1:58 PM in response to Chris Yates1
    Level 1 (0 points)
    Sep 18, 2014 1:58 PM in response to Chris Yates1

    I just buy a MacBook Pro 15" Retina, middle-2014, I'm using it for 2 weeks and it has a Samsung panel LSN154YL01-A01, and I'm having the same problem of IR, than the problem it's not only with LG displays, sorry for me.

  • by haafling,

    haafling haafling Sep 18, 2014 2:04 PM in response to geekpot
    Level 1 (0 points)
    Sep 18, 2014 2:04 PM in response to geekpot

    Amazing that Apple hasn't still fixed the issue ...

     

    What did you do? Exchange?

  • by geekpot,

    geekpot geekpot Sep 18, 2014 2:20 PM in response to haafling
    Level 1 (0 points)
    Sep 18, 2014 2:20 PM in response to haafling

    I've seen this today, and the Apple Support Center asked me 3 days to analyse the problem.  I'll take there on monday, for that I can work on the weekend.

    Two weeks with a U$ 2.500 notebook to take to warranty services is absolutely unacceptable. I had PCs for 20 years, DELL, HP, Samsung and I never had any kind of problems, I just came to Apple by the quality, usability and everything else and in 2 weeks I already have to take the computer to an Apple Center, congrats to me.

  • by haafling,

    haafling haafling Sep 18, 2014 3:39 PM in response to geekpot
    Level 1 (0 points)
    Sep 18, 2014 3:39 PM in response to geekpot

    Theses screens are a disaster or maybe it's the quality control I don't know ...

     

    I guess you're not in the 14 days return period ? Please keep us updated, I'd like to know where it goes.

  • by Shellingfox,

    Shellingfox Shellingfox Oct 3, 2014 2:07 AM in response to mittense
    Level 1 (0 points)
    Oct 3, 2014 2:07 AM in response to mittense

    I have an Macbook Pro Retina Mid 2012 and it out of warranty.

     

    In the past the IR problem can acceptable, but now it happend very quickly and make me hard to work.

     

    I'll bring my MAC to Apple to check, and hope they can replace an Samsung panel for me.

  • by geekpot,

    geekpot geekpot Oct 3, 2014 11:50 AM in response to geekpot
    Level 1 (0 points)
    Oct 3, 2014 11:50 AM in response to geekpot

    I took it to the support service, and they was replaced the entire display including the aluminum cover.  As I said, the panel that had problem was a Samsung, and now I have a LG panel.  I didn't saw any issue about colors or any what else, and the ghosting has gone.

    The service was taken in 7 days, very fast.

    I'll be in alert for the entire warranty period, and after.  I wouldn't like to need to buy Apple Care but I'm seriously thinking about to do.

     

    Thank you guys

  • by BatmanPNW,

    BatmanPNW BatmanPNW Oct 3, 2014 12:31 PM in response to Shellingfox
    Level 1 (0 points)
    Oct 3, 2014 12:31 PM in response to Shellingfox

    I'm not sure the brand or manufacture matter. It seems the earlier displays by LG were problematic, but it seems they are okay now. And now, as geekpot stated, he had a Samsung with problems.

     

    I also have a 2012 retina MBP. I previously had the ghosting problem with my display (LG). They replaced it with another LG display and it is fine now. I've been using it for over two weeks and I've not had any issues with it. The colour is good also - the whites are white and not yellow as some others have experienced.

     

    Geekpot: if you're considering keeping your machine for at least 3 years, I'd get the warranty if you don't have any other coverage (like with your credit card). These new machines have some very expensive parts in them that might require the replacement of a motherboard or screen. ie. if you'r ram went, they would have to replace the entire motherboard because the ram is soldered onto the motherboard.

     

    Not like they used to make them, but I guess it cuts cost/increases profits for Apple.

  • by stwiggin,

    stwiggin stwiggin Oct 17, 2014 11:20 AM in response to BatmanPNW
    Level 1 (0 points)
    Oct 17, 2014 11:20 AM in response to BatmanPNW

    I have the same issue as everyone. Images get burned into the screen after only a few minutes. My wife took it to the Southlake TX Apple Store and they ran a test and said that the display is faulty, but it would cost 310 dollars to fix. I have had the computer since June 12th 2013, so the one year warranty is up. I normally wouldn't raise concern but as this forum proves there are numerous other people complaining about the issue for hundreds of pages..


    Guess i'm out of luck unless it gets recalled. Make sure to send as many emails and suggestions as possible.

  • by geekpot,

    geekpot geekpot Oct 17, 2014 11:31 AM in response to geekpot
    Level 1 (0 points)
    Oct 17, 2014 11:31 AM in response to geekpot

    Just to report. I got back my MacBook Pro with replaced display two weeks ago, and the problem is gradually returning. Every day it becomes more evident, I will wait a few more days, even why I need to work and stay another week without my computer going to screw my deliveries. but it shows that the problem is serious, I hope the new iMacs with retina display are not as problematic.

  • by zaix,

    zaix zaix Oct 30, 2014 3:08 AM in response to geekpot
    Level 1 (0 points)
    Oct 30, 2014 3:08 AM in response to geekpot

    After some time of searching the market I havedecided to buy a MBPr 15" with high specs. Decision was mad about w week ago. I was just ready to buy it today. I guess I was lucky to find this loooong topic. I guess the problem is still present in 2014 macbooks, so there is no point to buy it now? Its a huge amount of money for me and a really wanted a good laptop with great screen, but after hours of reading this topic it seems its not worth it. I am very picky with my eyes and all visual issues.

  • by Ash Cullen,

    Ash Cullen Ash Cullen Nov 1, 2014 2:25 AM in response to mittense
    Level 1 (0 points)
    Nov 1, 2014 2:25 AM in response to mittense

    I purchased my 15" MBPr not long after they came out and spec'd it right up. It's a little over 2 years old now, and has terrible image persistence. Leaving a web browser open for only 5 minutes leaves a very clear ghosting on the screen if I minimise to my desktop, to the point that I can quite clearly read the URL on top of my wallpaper, and it's a scenic photo, not a uniform colour. If I bought an entry-level laptop, I wouldn't be particularly surprised, but this was a high end laptop I paid a lot of money for. My only 2 previous Apple laptops both had issues, but thankfully these occurred during warranty. The only reason I spec'd this thing up so high was so that I could keep it for ~4 years, I'm thinking that if such a poor build quality issue can be so prevalent, that maybe this will be my last mobile Apple device, the really nice visual experience of Yosemite, especially translucency effects are ruined by such bad image persistence.

  • by Miguel Pádua,

    Miguel Pádua Miguel Pádua Nov 7, 2014 8:24 AM in response to Winston Hubbard
    Level 1 (0 points)
    Nov 7, 2014 8:24 AM in response to Winston Hubbard

    Did you solve your problem with apple?

    I'm in the same situation and apple refused to repair it.

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