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MacBook Pro Retina display burn-in?

1276785 Views 9,423 Replies Latest reply: Apr 19, 2014 9:10 AM by Restj RSS Branched to a new discussion.
  • bjiibj Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 15, 2012 12:42 PM (in response to vertigro)

    I agree with vertigo and fluxmc302 that the image retention does represent a defect and that people should have their screens or entire laptops replaced at some point by Apple.  What I don't understand is the level of hysteria that claims that a screen with IR means that the laptop "doesn't work" or is "unusable", and that the only solution is an immediate replacement, even if that means  jumping through multiple replacement hoops over and over again in hopes of getting a Samsung because Apple hasn't had time yet to come up with a consistent policy for dealing with this problem.

     

    It just seems more prudent for users for whom IR is an annoyance and not a fatal flaw, to wait until Apple has had some time to address this issue.  Unless you believe that waiting means that Apple will be less likely to fix the issue for you; although nobody has given me any reasons yet why that should be a concern.

  • bjiibj Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 15, 2012 12:46 PM (in response to itsamacthing)

    itsamacthing wrote:

     

    Well, its up to all of you now to voice your opinions on TUAW http://www.tuaw.com/2012/08/14/are-retina-macbooks-displaying-screen-issues/ Or this issue just quietly hides under a rug

    My apologies for an Apple newbie (the rMBP is my first Mac) but why would adding comments to that page be any more effective than posting here?  This forum here is an official Apple site, but I have no idea what that TUAW site is.  Is TUAW someplace that Apple pays more attention to for some reason?  If so, why?

  • DCNY69 Level 1 Level 1 (20 points)
    Currently Being Moderated
    Aug 15, 2012 12:49 PM (in response to bjiibj)

    I'm glad you're so laid back that spending $3500 to $4000 on a machine with bad screen issues does not bother you. However you cannot speak for everybody here.

     

    Yes some people seem bent on this issue but that is up to them. They have a right.

     

    And expecting Apple to fix it or address it is laughable. Remember the "you're holding it wrong!"????

     

    I love my MBPR but I'll be d.amned if someone tells me in 4 months: "You're looking at it wrong!"

     

    DC

  • i4mac Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 15, 2012 12:56 PM (in response to mittense)

    There is also a burn-in that occurs in the human eye.

     

    When you are performing these TESTS be sure to NOT STARE at the checker board or zebra or window before checking the background...

     

    I bet some of you are "seeing" a burn-in but its on YOUR RETINA, not your macbooks...

     

    Just look away and use a key stroke to close the window then look back. This will ensure you are seeing what is really there...

  • bjiibj Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 15, 2012 1:03 PM (in response to DCNY69)

    DCNY69 wrote:

     

    I'm glad you're so laid back that spending $3500 to $4000 on a machine with bad screen issues does not bother you. However you cannot speak for everybody here.

     

     

    I never claimed to speak for everybody so I don't know why you even bothered to write that.  Also, I personally didn't spend $3500 to $4000 on a machine with bad screen issues.  I spent $2300 on a machine with a singular rather minor screen issue.

     

     

    DCNY69 wrote:

     

    Yes some people seem bent on this issue but that is up to them. They have a right.

     

    I never said that nobody has a right to be as upset as they want to be by this issue, so once again, I don't know why you are responding to statements that I never even made.

     

    What I did question, was the effectiveness of treating the problem as a fatal flaw that has to be fixed RIGHT NOW even though the mechanism for fixing the issue is highly inefficient now but may be more seamless later.

     

     

    DCNY69 wrote:

     

    And expecting Apple to fix it or address it is laughable. Remember the "you're holding it wrong!"????

     

    Well this is my first significant Apple product (I also have an iPod Touch that I bought years ago but hardly ever used) so maybe I am less jaded by experience than some others.

     

    DCNY69 wrote:

     

    I love my MBPR but I'll be d.amned if someone tells me in 4 months: "You're looking at it wrong!"

     

    If in 4 months I present my IR screen to Apple and they try to tell me that it's not a problem, then I will be upset.  But that's a different issue than the question of whether or not I (and others) can live with the problem for a while to give Apple some time to come up with a strategy for fixing the issue.

  • JustSayNo Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 15, 2012 1:03 PM (in response to i4mac)

    i4mac wrote:

     

    I bet some of you are "seeing" a burn-in but its on YOUR RETINA, not your macbooks...

     

     

    Possible, but I think most of the people in this forum are intelligent to know that if the "image rentetion" they are seeing is being seen everywhere they look and not just on the rMBP screen, it's an after image on THEIR retina and not the rMBP screen.

     

    I do believe that if you only see the problem when you are looking for it, it isn't really a problem because you won't see it when you aren't looking for it. But for many of us, we are seeing it very frequenly because our use of the computer involves leaving some windows on the screen for 5 or more minutes at a time and we find it very unusual (and unacceptable) if that window leaves an after image on the screen when it is removed, especially when many others (with Samsung screens on rMBPs or pretty much ANY OTHER COMPUTER) don't have to deal with this problem.

  • Don\'t Taze Me Bro Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 15, 2012 1:04 PM (in response to i4mac)

    Do you really believe that someone would be stupid enough to star at the screen for a full hour while they have their test image on the screen? Or even 5 minutes? I highly doubt that someone fastidious enough to run the test because they want to ensure they got what they paid for would do such a thing. I have been wrong before, but I think this is a highly unlikely event. We aren't staring at a negative image of jesus only to close our eyes and see christ himself. This isn't an optical illusion. This is real. Apple screwed up and they aren't willing to fix the issue.

     

    When I tested if my screen had IR, I let the image stay on the screen for about a half hour, then I cam back, checked it, and even got other people's opinion, without even telling them what they should look for. All of them could see a "burn in" of the image.

     

    Anyone stupid enough to pay 4k for a machine and then not complain when there is a major defect deserves to have a machine that cost 4k with a major defect. The major draw of buying this computer is the retina display... so OBVIOUSLY people are going to be picky about the display. I for one am studying to become a radiologist... so yes, the screen matters. How am I supposed to know if a patch of brighter pixels is a cancerous lesion or just some dysfuntional pixels? Absolutely ridiculous. I paid 4k for the peace of mind that I would have the best screen on a portable device on the market. If the 2nd one they ship me is again defective, that is where the buck stops. I will buy another high end device that is not Apple and I will kindly ask for my money back. I do not have time to waste waiting for a laptop when I should be studying.

     

    I'm tired of reading posts on here encouraging us to bury our heads in the sand. This only perpetuates negative stereotypes of apple fans. i.e. people willing to buy any peice of ***** for any amount of money as long as it has the apple symbol on it.

     

    NOT I.

  • i4mac Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 15, 2012 1:09 PM (in response to Don\'t Taze Me Bro)

    Whoa... dude... dont taze yourself...

     

    I wasnt trying to defend anything.

     

    If we want this to be an issue that is seriously investigated we need to REMOVE VARIABLES. It doesnt take long for a bright screen in a dim room to leave an image on your eye.

     

    I was not implying that this issue is not real. I have a rMPB with the LG screen. I dont see any ghosting now but I feel like at any moment my new machine will fail.

     

    I have read some posts on these dissucsion boards that... well... I just wanted to make sure that we are really testing what we are testing. Thats it.

     

    You can be angry, but dont be angry at us.

     

    --

    Rich

  • WisdomTooth Level 1 Level 1 (35 points)
    Currently Being Moderated
    Aug 15, 2012 1:12 PM (in response to mittense)

    cmon lads, you both have a point, neither of you are at fault. If I got a dud I would refund also, so they are not crazy. But then the other guy has a point, if it is perfect in every other way, and only has an issue when you leave an image for 30 mins without moving it, I dont know.. hows the battery and speed I say.

     

    Just return it if its not up to yuor standards, and yes $2-$4K is heaps of money for a screen and some buttons.. so get what you want.

  • stecube Level 1 Level 1 (30 points)
    Currently Being Moderated
    Aug 15, 2012 1:14 PM (in response to WisdomTooth)

    Latest update of faulty or perfect display stats:

     

    LG week unknown (9x)

    LG week 23 (3x)

    LG week 24 (3x)

    LG week 26 (5x)

    LG week 29 (2x)

    LG week 30 (3x)

    LG week 31 (2x)

    LG week 32 (3x)

    LG week 33 (2x)

    Unknown week 24

     

    LG week unknown (2x)

    LG week 25

    LG week 26 (3x)

    LG week 29

    LG week 32 (2x)

    LG week 33 (2x)

    Samsung week unknown (2x)

    Samsung week 23

    Samsung week 30 (2x)

    Samsung week 32

    Samsung week 33 (3x)

     

    Find out your build week: http://www.appleserialnumberinfo.com/Desktop/index.php Put the serial in the top left corner bar

     

    Find out your display manufacturer: Open Terminal, copy & paste:

    ioreg -lw0 | grep \"EDID\" | sed "/[^<]*</s///" | xxd -p -r | strings -6

    and then press Enter. If the result starts with LP it's an LG, if it starts with LSN it's a Samsung.

  • vertigro Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 15, 2012 1:16 PM (in response to i4mac)

    we're just saying that it IS a fatal flaw, as the issue is on the screen, and the screen is what makes it cost $2k extra.

     

    If I wanted a poopy screen I would have bought something cheaper with a poopy screen.

     

    I understand those of you without problems are happy about your machines - and I'm happy for you as well. But don't forget about us little folks who were dealt a terrible hand. We're not being malevolent, we're just trying to get what we paid for.

     

    sorry for my childish language but if I said the adult word they would have censored it anyway.

  • Don\'t Taze Me Bro Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 15, 2012 1:19 PM (in response to i4mac)

    I'm not angry at people on this forum, i.e. the royal "us" you so eloquently used. I am annoyed with YOU and other likes you that actually think this might be our fault, thus perpetuating exactly what Apple is hoping for. don't drag others into it.

    An image can't saturate your cones/rods if you haven't looked at it... derp. I don't even know why I'm arguing something so obvious.

     

    and for your viewing pleasure, since you really seem to enjoy these:

    http://www.google.ca/imgres?um=1&hl=en&sa=N&biw=1920&bih=968&tbm=isch&tbnid=hklQ yMnALEUyBM:&imgrefurl=http://www.moillusions.com/2006/03/jesus-illusion.html&doc id=jFrJjX2sp9aerM&imgurl=http://www.moillusions.com/wp-content/uploads/img53.ima geshack.us/img53/9021/jesus5zk.gif&w=434&h=359&ei=RAQsUJS2HYqV6wGwx4CQDw&zoom=1& iact=hc&vpx=182&vpy=148&dur=15&hovh=204&hovw=247&tx=85&ty=117&sig=10910113637693 0656044&page=1&tbnh=142&tbnw=171&start=0&ndsp=50&ved=1t:429,r:0,s:0,i:73

  • Don\'t Taze Me Bro Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 15, 2012 1:20 PM (in response to WisdomTooth)

    im a lass

  • bjiibj Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 15, 2012 1:20 PM (in response to Don\'t Taze Me Bro)

    Don\'t Taze Me Bro wrote:

     

    I'm tired of reading posts on here encouraging us to bury our heads in the sand. This only perpetuates negative stereotypes of apple fans. i.e. people willing to buy any peice of ***** for any amount of money as long as it has the apple symbol on it.

     

     

    I assume you're referring to one of my more recent posts.  In fact, I can't think of what else you might be mentioning because I haven't read any comments by anyone else besides my own that could be interpreted in this way.

     

    I think it's a gross mischaracterization of my comments to suggest that they are advocating "burying our heads in the sand".  I'm just saying that people may find their and Apple's time is less wasted if they give Apple some time to come up with a solution to this problem rather than playing Samsung roulette.

  • NNEU Level 1 Level 1 (55 points)
    Currently Being Moderated
    Aug 15, 2012 1:22 PM (in response to stecube)

    Could you please stop updating your perfect faulty list all the time ?

     

    That list isn't even correct ! The week of production has got noting to do with a panel being faulty or not since the panels were not manufactured in the same week as  the actual unit.

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