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Q: "Is the Find my Mac feature available for an OSX 10.7.4 MacBook?"

Is the Find My Mac feature available for an OSX 10.7.4 MacBook?

Posted on Jun 17, 2012 7:35 AM

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Q: "Is the Find my Mac feature available for an OSX 10.7.4 MacBook?"

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  • by linuxubuntufan,

    linuxubuntufan linuxubuntufan Jun 17, 2012 7:38 AM in response to jghammer
    Level 2 (420 points)
    Jun 17, 2012 7:38 AM in response to jghammer

    Do you mean the iCloud ''Find My iPhone/iPad/iPod Touch" app, or do you mean that you want to find another Mac?

  • by Winston Churchill,

    Winston Churchill Winston Churchill Jun 17, 2012 7:50 AM in response to jghammer
    Level 10 (104,475 points)
    Apple TV
    Jun 17, 2012 7:50 AM in response to jghammer

    Yes, provided you are logged into your iCloud account, you can enable "find my Mac" at system preferences> iCloud.

  • by jghammer,

    jghammer jghammer Jun 17, 2012 7:50 AM in response to linuxubuntufan
    Level 1 (4 points)
    Jun 17, 2012 7:50 AM in response to linuxubuntufan

    Yes, using iCloud.

    My iMac shows up when searching for my iPhone, so I want to know how to locate my MacBook.

  • by linuxubuntufan,

    linuxubuntufan linuxubuntufan Jun 17, 2012 7:54 AM in response to jghammer
    Level 2 (420 points)
    Jun 17, 2012 7:54 AM in response to jghammer

    You can enable "Find my Mac" at system preferences> iCloud. If your MacBook is already lost, you can't locate it now.  But, if you enable Find My Mac on both the iMac and the Macbook, you can locate either of them.

  • by jghammer,

    jghammer jghammer Jun 17, 2012 7:55 AM in response to jghammer
    Level 1 (4 points)
    Jun 17, 2012 7:55 AM in response to jghammer

    While I believe I've moved to iCloud, when I select it in Systems Preferences, I am showed a MobileMe page inviting me to move to iCloud, and then a MobileMe page "To Use Find My iPhone, go to icloud.com."

     

    I'm then shown a page with My Devices, which shows my iPhone and my iMac, but no way to add my MacBook.

  • by linuxubuntufan,

    linuxubuntufan linuxubuntufan Jun 17, 2012 8:02 AM in response to jghammer
    Level 2 (420 points)
    Jun 17, 2012 8:02 AM in response to jghammer

    Set up iCloud on your MacBook.

     

    Learn More about Find My Device: http://www.apple.com/icloud/features/find-my-iphone.html

    Find My Device Website: https://www.icloud.com/#find

    Learn More about Setting Up iCloud: http://www.apple.com/icloud/setup/

  • by jghammer,

    jghammer jghammer Jun 17, 2012 8:11 AM in response to jghammer
    Level 1 (4 points)
    Jun 17, 2012 8:11 AM in response to jghammer

    While I believe I've moved to iCloud on my three devices - iPhone, iMac and MacBook, here is what I experience with the MacBook when trying to locate iCloud Preferences:

     

    1. In System Preferences, I select iCloud, where I have only one option - "Move to iCloud" I click on that sole option.

    2. I'm taken to a me.com/find page, where I see a very large statement, "To use Find My iPhone, go to iCloud.com." - with one button - "Open iCloud.com" - I click on that sole option.

    3. I'm asked to enter my password again, which I do

    4. The page that occurs next is a secure iCloud site - https//:www.icloud.com/#find

    5. My iPhone and iMac are listed under "My Devices," but not the MacBook.

     

    I can see no opportunity to enable "Find my Mac" the MacBook, because Preferences/iCloud leads me back into the loop described above.

  • by linuxubuntufan,

    linuxubuntufan linuxubuntufan Jun 17, 2012 8:18 AM in response to jghammer
    Level 2 (420 points)
    Jun 17, 2012 8:18 AM in response to jghammer

    Go directly to iCloud.com and sign in (on your MacBook). Then, on your iMac, sign in and check the Find My Mac feature. You should be able to see your Macbook.

  • by jghammer,

    jghammer jghammer Jun 17, 2012 8:32 AM in response to linuxubuntufan
    Level 1 (4 points)
    Jun 17, 2012 8:32 AM in response to linuxubuntufan

    Nope.

    When I do as you've suggested, the iPhone and the iMac appear in the list of "My Devices," on both the MacBook and the iMac but the MacBook does not appear on either.

     

    I believe the problem lies somewhere in my inability to get to the MacBook System Preferences/iCloud selection of options. As I've said, whenever I go to MacBook System Preferences / iCloud, I'm shown a page "Move to iCloud" and into and endless loop without ever seeing the options to enable iCloud functions.

     

    I've done so OK on the iMac and iPhone, however.

  • by linuxubuntufan,

    linuxubuntufan linuxubuntufan Jun 17, 2012 10:38 AM in response to jghammer
    Level 2 (420 points)
    Jun 17, 2012 10:38 AM in response to jghammer

    Try looking at this article: http://support.apple.com/kb/TS4006

  • by jghammer,

    jghammer jghammer Jun 17, 2012 12:35 PM in response to linuxubuntufan
    Level 1 (4 points)
    Jun 17, 2012 12:35 PM in response to linuxubuntufan

    Here's the troubleshooting section you referred me to, and the response;

     

    • The date on your device is incorrect. This can be set in Settings > General > Date & Time.

    I have verified the time and date

     

    • Your device is not up to date. It needs to have iOS 5 or later.

    It's a MacBook using OSX 10.7.4

     

    • Your iCloud account is not configured on your device. Enter your iCloud account information in Settings > Mail, Contacts, Calendars.

    When I try to do this, I get into the loop that I will try to describe more completely below:

     

    1. In System Preferences, I select iCloud, where I have only one option - "Move to iCloud" I click on that sole option.

    2. I'm taken to www.me.com/find page, where I Log In using my Apple ID and then I see a very large statement, "To use Find My iPhone, go to iCloud.com." - with only one button available - "Open iCloud.com" - I click on that sole option.

    3. I'm asked to enter my user name and password again, which I do

    4. The page that occurs next is a secure iCloud site - https//:www.icloud.com/#find

    5. My iPhone and iMac are listed under "My Devices," but not the MacBook.

     

    I can see no opportunity to enable "Find my Mac" the MacBook, because Preferences/iCloud leads me back into the loop described above.

     

    • You have multiple iCloud accounts entered on your iPhone, iPad, or iPod touch. Only one account can have Find My iPhone turned on at a given time. Log in to Find My iPhone with your other iCloud accounts until your device is listed.

    I have viewed my Apple ID account and can find no sign of multiple iCloud accounts.

     

    • You have already initiated a wipe of the iPhone, iPad, or iPod touch. The device will not appear on the page until it is reconfigured with your iCloud account information.

    I have not "wiped: the MacBook, and don't see how this could be the problem.

     

    • There is scheduled maintenance or another issue affecting Find My iPhone. Check iCloud Support to see if this is the case.

    iCloud support indicates that the system is operating fully.

     

    • Your device has lost network connectivity. If you have access to your device and it appears to have an active Internet connection, enable and then disable Airplane mode. If you continue to have issues, turn the device off and back on.

    It's a MacBook with a good WiFi connection to a known system. There is no Airplane mode on the MacBook.

     

    • Find My Mac can only locate your Mac if it is connected to an internet via a known Wi-Fi network. If your Mac is connected to the internet only by an ethernet cable, Find My Mac will not be able to locate your Mac.

    Again, it is connected to a known WiFi system - my house. It's the same system that my iMac is connected to, and the iMac appears as a listed Device in iCloud "Find My Phone"

     

    To be sure, I ran Disk First Aid and restarted my MacBook, and also ran Repair Disk Permissions twice.

    Same symptoms have not been resolved.

  • by linuxubuntufan,

    linuxubuntufan linuxubuntufan Jun 17, 2012 2:37 PM in response to jghammer
    Level 2 (420 points)
    Jun 17, 2012 2:37 PM in response to jghammer

    That's because you went to Setting>iCloud. Above, it stated Settings > Mail, Contacts, Calendars.

     

    See this: http://support.apple.com/kb/TS4003 and this: http://support.apple.com/kb/HT4436.

     

    If you cannot resolve your issue by looking at the articles above, try contacting Support.

  • by jghammer,Solvedanswer

    jghammer jghammer Jun 17, 2012 3:28 PM in response to linuxubuntufan
    Level 1 (4 points)
    Jun 17, 2012 3:28 PM in response to linuxubuntufan

    I called AppleCare.

     

    The problem was that on the MacBook, I was logged into MobileMe.

    The solution was to go to System Preferences/MobileMe and Sign Out of the MobileMe account.

    Then back in System Preferences/iCloud, the screen with the iCloud Enable Options was presented and now I can find the MacBook in iCloud.com "Find My Mac".

     

    It would seem if one is "Moving to iCloud" either there would an automatic Log Out of MobileMe or a prompt to do so.

     

    Thanks for your many attempts to help.

    Problem solved.