HT203200: If you see 'There was an error downloading your purchased music' when you try to download music from iTunes

Learn about If you see 'There was an error downloading your purchased music' when you try to download music from iTunes
Webjef

Q: Some of the tracks I purchased did not download completely what can I do?

Some Itunes tracks were not completely downloaded. What can I do to get the complete tracks?

iPod touch, Windows Vista

Posted on Jun 17, 2012 8:28 AM

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Q: Some of the tracks I purchased did not download completely what can I do?

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  • by b noir,

    b noir b noir Jun 17, 2012 2:21 PM in response to Webjef
    Level 9 (72,129 points)
    Jun 17, 2012 2:21 PM in response to Webjef

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the tracks and try redownloading fresh copies.

     

    Otherwise, I'd report the problem to the iTunes Store.

     

    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".

     

    Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

     

    (Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)