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Q: Retina MBP - visual glitches after returning from sleep

On the new Retina MBP (using the highest res setting), I'm noticing that there are significant visual glitches (ghosting, persistent blocks, lack of redraw, etc...) upon returning from sleep.

 

Is anyone else seeing this problem?

MacBook Pro (Retina, Mid 2012), Mac OS X (10.7.4)

Posted on Jun 17, 2012 3:21 PM

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Q: Retina MBP - visual glitches after returning from sleep

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  • by chrisgeiger,

    chrisgeiger chrisgeiger Jul 18, 2012 10:39 AM in response to Cogsproket
    Level 1 (0 points)
    Jul 18, 2012 10:39 AM in response to Cogsproket

    @Cogsproket http://support.apple.com/kb/DL1542


    This update was the update you install right when you receive the Macbook Retina.  There was a new update after this that fixed the screen issue.  Since installing I have not had the screen issue anymore. I've tried the steps to replicate the issue after installing the update and have not been able to reproduce it again.

     

    Chris.

  • by Cogsproket,

    Cogsproket Cogsproket Jul 18, 2012 10:44 AM in response to chrisgeiger
    Level 1 (0 points)
    Jul 18, 2012 10:44 AM in response to chrisgeiger

    I haven't seen an update since and the update mentioned and screenshotted is the one from the 11th which doesn't address the issue.  If someone can link the actual update we're discussing here I'd love to download it and install but I haven't yet seen it via Software Update.

  • by Scyanide,

    Scyanide Scyanide Jul 18, 2012 11:02 AM in response to fieldsnyc
    Level 1 (30 points)
    Jul 18, 2012 11:02 AM in response to fieldsnyc

    I noticed the support download as well..

     

    MacBook Pro (Mid 2012) Software Update 1.0

    http://support.apple.com/kb/DL1542

     

    Side Note: There is also this...

    MacBook Pro (Retina) Trackpad Update 1.0

    http://support.apple.com/kb/DL1543

     

    The thing is I don't recall ever seeing this showing up in Software Update. I got the MBP w/Retina with the first wave of deliveries. Is there any way I can tell if I already have these installed? I guess I could just download them and try to install them.

  • by matthew.oriordan,

    matthew.oriordan matthew.oriordan Jul 18, 2012 11:10 AM in response to Scyanide
    Level 1 (0 points)
    Jul 18, 2012 11:10 AM in response to Scyanide

    Thanks for those links @Scyanide, however that first one is for OS X 10.7.3, whereas I am already on OS X 10.7.4.

     

    I am therefore pretty sure my machine has all the updates available to it, and still has this issue.

  • by Scyanide,

    Scyanide Scyanide Jul 18, 2012 11:18 AM in response to fieldsnyc
    Level 1 (30 points)
    Jul 18, 2012 11:18 AM in response to fieldsnyc

    Admittly I'm a bit confused on that requirement cause doesn't the MBP w/Retina ship with 10.7.4?

     

    Looking here:

    http://support.apple.com/kb/DL1525

     

    Which is the download for the Client upgrade to 10.7.4. This says it was released May 9th. The software update 1.0 for MBPwRetina was released June 11th. So I can only assume this is after 10.7.4. I'm not sure why they have 10.7.3 on the software update 1.0 requirements. Unless it is just a typo.

     

    Am I missing something? Very possible.

  • by k.e.j.,

    k.e.j. k.e.j. Jul 18, 2012 4:41 PM in response to fieldsnyc
    Level 1 (0 points)
    Jul 18, 2012 4:41 PM in response to fieldsnyc

    The 'real' Lion upgrade is now out and available through software update:

    MacBook Air and MacBook Pro Update 1.0

     

    The release notes do not mention the display glitches problem. In fact, they are incredibly short:

    This update fixes an issue that can lead to increased CPU power consumption, and it improves compatibility with some USB devices.

    This update is recommended for all Mac notebooks introduced since June 2012.

     

     

    I just downloaded and installed it - About this Mac now shows version Mac OS X Lion 10.7.4 (11E2620).

    So far no display issues. My rMBP works just fine after waking from display sleep.

     

    FINGERS CROSSED!!!

  • by k.e.j.,

    k.e.j. k.e.j. Jul 19, 2012 6:27 AM in response to k.e.j.
    Level 1 (0 points)
    Jul 19, 2012 6:27 AM in response to k.e.j.

    I'm sorry to report that I got the glitch again - AFTER the Jul. 18th software update.

    It seems to be happening less often now, but it's still happening.

  • by joe bd,

    joe bd joe bd Jul 21, 2012 11:17 AM in response to fieldsnyc
    Level 1 (0 points)
    Jul 21, 2012 11:17 AM in response to fieldsnyc

    Mac OS X Lion 10.7.4 (11E2620) - still getting visual glitches when running in >Scaled>More Space

     

    Work around is to toggle to 'Best (retina)' and then back to 'More Space' when the problem occurs.

  • by Tom Torrillo,

    Tom Torrillo Tom Torrillo Jul 21, 2012 11:59 AM in response to fieldsnyc
    Level 2 (220 points)
    Jul 21, 2012 11:59 AM in response to fieldsnyc

    Just got my MBP Retina this week and I think I'm having this issue.  Without reading the whole thread, is this the issue people are experiencing?

     

    http://i45.tinypic.com/33uwm5y.jpg

     

    At first I thought it was Chrome Canary causing this problem as if I closed it sometimes the display would snap back but today it happened with out Chrome Canary being open.

  • by Charlie Francis,

    Charlie Francis Charlie Francis Jul 24, 2012 4:46 AM in response to fieldsnyc
    Level 1 (0 points)
    Jul 24, 2012 4:46 AM in response to fieldsnyc

    Got my MBP Retina last week, and have noticed this error which can be seen in this video http://www.youtube.com/watch?v=TIik015M020

     

    Build 11E2620

    Mac OS X 10.7.4

    2.6GHz Intel Core i7

    16GB 1600MHz DDR3

    Inter HD Graphics 4000 512MB

    NVIDIA GeForce GT 650M 1024 MB

    500GB SSD

  • by qikid_dan,

    qikid_dan qikid_dan Jul 24, 2012 5:05 AM in response to fieldsnyc
    Level 1 (0 points)
    Jul 24, 2012 5:05 AM in response to fieldsnyc

    I tried reinstalling, having the same problem.  Didn't solve it.

  • by Maziyar,

    Maziyar Maziyar Jul 24, 2012 5:21 AM in response to fieldsnyc
    Level 1 (10 points)
    Jul 24, 2012 5:21 AM in response to fieldsnyc

    I've got week 30, 2.3/16/256. I've got it yesterday and it updated itself at the beginning two times. I installed Xcode, Microsoft Office, Aperture, iWork, and final cut. So far so good. Nothing happened when I come from sleep. No KP and no glitches.

     

    Is there any solid way to produce that issue let me know. I will test it for you.

  • by Tom Torrillo,

    Tom Torrillo Tom Torrillo Jul 24, 2012 5:48 AM in response to Charlie Francis
    Level 2 (220 points)
    Jul 24, 2012 5:48 AM in response to Charlie Francis

    Yeah, that's the glitch I'm getting occasionally waking from sleep.  Looks like we just have to sit tight and hope it gets fixed in a software update.  It's not a crushing error, more annoying than anything else.

     

    Like others have said you can just switch the display mode back to Best (Retina) then back up to whatever you had it at and that will fix it.

     

  • by k.e.j.,

    k.e.j. k.e.j. Jul 24, 2012 5:51 AM in response to Maziyar
    Level 1 (0 points)
    Jul 24, 2012 5:51 AM in response to Maziyar

    Maziyar, here is how I can get to to happen almost every time:

     

    Set energy saver preferences to put display to sleep in 1 minute and  for both power and battery.

    Open many of your usual apps, one or more of which you suspect of cause the problem.

    Put the MBP in screen saver mode and wait the 1 minute, till the display turns black.

    Wake it up.

     

    Good luck,

    kej

  • by Maziyar,

    Maziyar Maziyar Jul 24, 2012 6:14 AM in response to k.e.j.
    Level 1 (10 points)
    Jul 24, 2012 6:14 AM in response to k.e.j.

    That's weird. I did the same thing and left open some apps like two xcode projects and Word and aperture. That didn't happen. Maybe it's because I use Best Retina mode? The others either are too small or too big.

     

    I'm sure it will be fixed in next few days with ML.

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