1 Reply Latest reply: Jun 18, 2012 1:07 AM by Ingo2711
LastQueen22 Level 1 Level 1

I own an iPod Touch 4th generation and my iPod has been disabled due to incorrect passwords being entered multipled times. My iPod's screen currently says, "Ipod is disabled, connect to iTunes." After I had connected my iPod to iTunes, there was a popup that said, "iTunes cannot connect to the iPod because it is locked with a passcode. You must enter your passcode on the iPod before it can be used with iTunes." When I went to submit the password on my iPod Touch, the screen still said, "iPod is disabled, connect to iTunes." I have tried multiple times to reset the device with the sleep/wake button and the home button, but it did not go through. What must I do next? Please help me!

iPod touch, iOS 5.1.1
Solved by Ingo2711 on Jun 18, 2012 1:07 AM Solved

Connect in recovery mode and restore, you'll get the option to reset the passcode during this process:

iOS: Unable to update or restore and iPhone and iPod touch: Wrong passcode results in red disabled screen


If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.