3rd party mouse will not pair using Lion?

Question

3rd party mouse will not pair using Lion?

Just upgraded to Lion tonight. My HP Laser bluetooth Model N558 mouse which worked perfectly on the 17" macbook pro using Snow Leopard NOW will not pair with Mac. Downloaded the latest HP drivers, did a software update, restarted but mouse attemps to pair for about 1-2 seconds and then error message comes up saying the Mouce cannot pair with the Mac. Very frustrating and not finding any answers on MAC or HP forums. Error message on "select bluetooth device" says, "The device does not have the necessary services." It sure had the necessary services using Snow Leopard. Next error message, "The paring attempt was unsuccessful. The device is refusing the paring attempt..."

No matter what I have tried, new batteries, restarts, take out batteries for 10 minutes, holding down 'discover' button for 10 seconds. I've tried just about everything mentioned in the forums.

I don't enjoy the prospect of having to lug a usb mouse on my road trips but cannot find a solution.

MacBook Pro, Mac OS X (10.7.4), 17" Intell dual core 2.5 ghz

Posted on Jun 17, 2012 8:08 PM

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Answer 1

crampy

Level 4

1,135 points

Jun 17, 2012 8:13 PM in response to Littlerockeagle

Um, have you considered an Apple mouse? Or the touchpad? That is easiest for travel...

I apologize for not having a rapid response.. One hint is the "necessary services" alert...maybe 10.7 does not accept older mice from other companies...

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Answer 2

Jun 17, 2012 8:17 PM in response to crampy

Crampy thanks for your prompt reply. Considering a new mouse BUT shame that it worked great this morning but since upgrading to LIon is has ceased to function. I have searched the HP forums for suggestion but nothing to address these issues. Guess I'll have to invest some $$$ with Apple.

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Answer 3

crampy

Level 4

1,135 points

Jun 17, 2012 8:22 PM in response to Littlerockeagle

I know -- the surprise instant obsolecence events in computer land are beyond torturous!

Have you tried opening preferences in blue tooth? For instance, the advanced button at bottom..

My mouse (I got an imac the other day with BT mouse and keyboard and they set themselves up!) was easy...but I just now open bluetoot and see open preferences and that advanced button after which you can select a device..

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Answer 4

Jun 17, 2012 8:35 PM in response to crampy

The mac sees the mouse device and attempts to pair but then gives the error messages previously described. Tried with 0000 passcode, generate own passcode, NO passcode under that section but still no connect. Again it is being seen and shows in the select device which I select but it cannot then pair. Bummer. back to USB mouse for now.

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Answer 5

crampy

Level 4

1,135 points

Jun 17, 2012 8:46 PM in response to Littlerockeagle

I am so sorry I could not come up with a fix for that. I am glad you have a USB though! Travel safely.

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Answer 6

mikeyroy

Level 1

0 points

Jun 27, 2012 10:16 AM in response to crampy

I have the same problem. It is unacceptable to suggest purchasing an Apple brand mouse to fix an issue like this. I wonder what else it will refuse to pair with now. It's a great mouse, works on every computer I've ever worked on, regardless of OS, even OSX Leopard, but not Lion.

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Answer 7

crampy

Level 4

1,135 points

Jun 27, 2012 10:28 AM in response to mikeyroy

Hello.

What is the name of your mouse that will not work? Is it VERY old? What is the error message you get?

Did your mouse scroll pages by stroking the top? And sweep pages to the side to show previous safari pages the same way?

I do not know how long apple mice have been able to do that, as my next previous machine was a 2003 powerbook that I could update only as far as 10.4 (meaning, I missed out on 10.5, 10.6)...

Maybe the mouse you now own simply is not able to match.

Is your error message just like "little rock eagle" got?

Anyway- if you can identify your mouse make and model I will try to look into it.

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Answer 8

CMCSK

Level 6

11,452 points

Jun 27, 2012 10:35 AM in response to mikeyroy

Call the mouse manufacturer to find out if your model is Lion compatible. You make no mention that you have done so.

User uploaded file

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Answer 9

mikeyroy

Level 1

0 points

Jun 27, 2012 10:39 AM in response to CMCSK

It is the same mouse as the original poster, HP N558.

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Answer 10

CMCSK

Level 6

11,452 points

Jun 27, 2012 10:42 AM in response to mikeyroy

Did you contact HP? What did they say about their product & Lion? Mountain Lion?

Have you posted in their forum area?

It is the 3rd party that is suppose to keep up with Apple not the other way around.

User uploaded file

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Answer 11

crampy

Level 4

1,135 points

Jun 27, 2012 8:14 PM in response to mikeyroy

Hello. I did a search of the HP site. They no longer seem to recognize having made it. I am sorry.

Time wounds all heels.

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Answer 12

Jun 29, 2012 8:49 AM in response to crampy

To all, sorry been away for a few days. Contacted HP and as expected their reply was, "Not their problem since I changed OS then it was an obvious Apple issue and not HP's." No matter how I questioned their statement it was the same reply, CALL APPLE. Finally got some time and yesterday purchased the Apple Magic Mouse which works great.

To close out this discussion, it appears Lion does not like the older HP mouse and neither party is going to change so the customer has to decide to upgrade the hardward which is what I did. Thanks to all for your previous thoughts.

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Answer 13

Jul 5, 2012 1:55 AM in response to Littlerockeagle

Buenos dias.

yo tengo el mismo raton de HP Laser N558 DPI 1600

ManoFacturado 2009

Yo lo usado con Mac OsX 10.4 ; 10.5.0 ; 10.6.8

sin ningun problema incluso con windows.

compre raton de Apple no me termino de acostumbrar a el.

La pena es que HP no de respuesta con el raton HP n558.

De todas manera a mi no me enlace ni poniendo 00000 ni sin codigo etc.

Alguien sabe alguna solucion.

Saludos Pedro Colas

Macbook Pro 15,4" dicembre 2008 2,4GHZ 8GB DDR3 1066,HD 1TB 5400

Powerbook G4 Aluminium 1,67 PPC , HD 320GB , 2GB DDR2

===================

Good morning.

I have the same HP Laser Mouse 1600 DPI N558

ManoFacturado 2009

I use with Mac OSX 10.4; 10.5.0, 10.6.8

without any problems even with windows.

buy Apple mouse I get used to the term.

The pity is that HP no mouse response with HP n558.

In any way I do not link or putting code 00000 or no etc..

Anyone know any solution.

Greetings Pedro Colas

Macbook Pro 15.4 "2.4GHz dicembre 2008 8GB DDR3 1066, 1TB HD 5400

Aluminum Powerbook G4 1.67 PPC, 320GB HD, 2GB DDR2

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Answer 14

Jul 5, 2012 7:08 PM in response to pedro Colás González

Pedro, sorry to say but HP was no help and it appears the only solution is to dump/donate your HP mouse and purchase a new one. I bought the Magic Mouse from Apple and so far been very happy with the replacement. Donate the HP to some not using Lion!

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Answer 15

Oct 31, 2012 7:49 PM in response to Littlerockeagle

I had the same problem with microsoft bletooth mouse. I DID FIND A FIX! I went through the steps on this site:

http://ismashphone.com/2011/08/how-to-fix-bluetooth-pairing-in-mac-os-x-lion-iss ues.html

and on step 4, success! Deleting the file com.apple.Bluetooth.plist in the main Library folder (had to use the trick <command-Uparrow> to get to the top level directory) and then rebooting did the trick. Before that the bluetooth pairing would happen for 2-3 seconds and then disappear; now it's fine!

Cheers, Ted

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