RDF1173

Q: iTunes will not update!

I haven't updated my iTunes in some time but went to download and install the 10.6.3 update a few days ago and am unable to do so. I receive no error message; when opening iTunes, the usual dialog box appears saying that there is a new version of iTunes available. I click "Download iTunes", the box disappears, but nothing happens. Sometimes, I can see a progress bar that reads "Accessing iTunes Store" very briefly but it disappears as well and does not appear every time I try to download the update.

 

I have seen many others with the same problem but no solutions and I am hesitant to uninstall and reinstall iTunes as I have seen many others with the same problem completely unable to use iTunes after doing so.

 

Please help!

Windows Vista

Posted on Jun 18, 2012 9:49 AM

Close

Q: iTunes will not update!

  • All replies
  • Helpful answers

first Previous Page 8 of 10 last Next
  • by galwaytt,

    galwaytt galwaytt Sep 13, 2012 5:53 AM in response to ColJonSquall1
    Level 1 (0 points)
    Sep 13, 2012 5:53 AM in response to ColJonSquall1

    @ColJon

    ....well mine won't connect to the Store, so we're already 'there' imho.

  • by firesidefromellenville,

    firesidefromellenville firesidefromellenville Sep 14, 2012 6:29 AM in response to galwaytt
    Level 1 (10 points)
    Sep 14, 2012 6:29 AM in response to galwaytt

    I managed to connect to the MAS for the iTunes update this morning, after errors all day yesterday.

  • by ColJonSquall1,

    ColJonSquall1 ColJonSquall1 Sep 17, 2012 11:51 PM in response to galwaytt
    Level 1 (0 points)
    Sep 17, 2012 11:51 PM in response to galwaytt

    @galwaytt, luckilly mine still does, its just for me, the main conscern is the .msi file responsible for install and uninstall of itunes is missing. Anyone else having this problem on Windows, instead of trying the older version of the MSI cleanup utility, try this "Fix It" program Microsoft has put in place to replace that old version. As the old one caused problems. http://support.microsoft.com/mats/Program_Install_and_Uninstall

  • by ColJonSquall1,

    ColJonSquall1 ColJonSquall1 Sep 18, 2012 12:03 AM in response to RDF1173
    Level 1 (0 points)
    Sep 18, 2012 12:03 AM in response to RDF1173

    BTW, this works, I just ran it, to remove the iTunes install from the Windows registry, and now the updater is working again. now on iTunes 10.7

  • by soveryfaraway,

    soveryfaraway soveryfaraway Sep 18, 2012 7:20 AM in response to RDF1173
    Level 1 (0 points)
    Sep 18, 2012 7:20 AM in response to RDF1173

    Worked here. Updated now to 10.7 as well.

     

    Selected Installation as the problem, and told it to fix the problem rather than to Uninstall. It indicated that it repaired a corrupted registry key.

  • by dnorthernlight,

    dnorthernlight dnorthernlight Sep 19, 2012 5:01 PM in response to RDF1173
    Level 1 (0 points)
    Sep 19, 2012 5:01 PM in response to RDF1173

    Kept getting invalid signature for itunes updates so decided to uninstall itunes.  Obviously not a good idea...can't find the program data fiel for apple to do the fix recommended above.  Did try the microsoft fix tool.  No luck yet on my windows vista pc...any other ideas?  I'd like to get the new iphone 5 but no way to make it work without itunes on my pc.

  • by ColJonSquall1,

    ColJonSquall1 ColJonSquall1 Sep 19, 2012 5:30 PM in response to dnorthernlight
    Level 1 (0 points)
    Sep 19, 2012 5:30 PM in response to dnorthernlight

    program data is hidden, in order to see it, go into the Organize option on the top left, then folder and search options, and under the View tab, click show hidden files and folders, then hit apply and ok. Program Data will be located under the primary drive. After setting the hidden files and folders to show, you should see it. If you don't see it in the drive, even after showing hidden files and folders, there must be a problem with your copy of Vista. only Windows OSes XP and before do not have Program Data as a folder.

  • by dnorthernlight,

    dnorthernlight dnorthernlight Sep 19, 2012 6:12 PM in response to ColJonSquall1
    Level 1 (0 points)
    Sep 19, 2012 6:12 PM in response to ColJonSquall1

    Thanks but the file I was looking for is not there, from an earlier post:

    C:\Program Data\Microsoft\Windows\Start Menu\Programs - Right click on the Apple software Tool icon and choose properties.  When I get to Programs list there is no apple software tool.  (my show hidden files is checked)

  • by ColJonSquall1,

    ColJonSquall1 ColJonSquall1 Sep 19, 2012 6:38 PM in response to dnorthernlight
    Level 1 (0 points)
    Sep 19, 2012 6:38 PM in response to dnorthernlight

    oh, its missing the shortcut in the Start Menu list, as that's all that path you have is. Its a shortcut, try looking for the apple software update in its primary folder. C:\Program Files (x86)\AppleSoftwareUpdate\  and look for SoftwareUpdate as an application, If this is not there, its not installed on the computer, probably when you removed iTunes, it also removed the Apple Software Update, because unless there is an Apple program on the computer, the software update tool is removed. Try reinstalling iTunes, or grab Safari, or Quicktime, and it should give you another copy of the Apple Software Update program.

  • by ColJonSquall1,

    ColJonSquall1 ColJonSquall1 Sep 19, 2012 6:38 PM in response to dnorthernlight
    Level 1 (0 points)
    Sep 19, 2012 6:38 PM in response to dnorthernlight

    also, that path is for 64 bit computers, if its 32 bit, just access Program Files.

  • by dnorthernlight,

    dnorthernlight dnorthernlight Sep 19, 2012 7:03 PM in response to ColJonSquall1
    Level 1 (0 points)
    Sep 19, 2012 7:03 PM in response to ColJonSquall1

    that's the heart of the problem, can't update itunes, safari, etc., cause of the invalid signature.

  • by ColJonSquall1,

    ColJonSquall1 ColJonSquall1 Sep 19, 2012 8:02 PM in response to RDF1173
    Level 1 (0 points)
    Sep 19, 2012 8:02 PM in response to RDF1173

    so even the manual installs say the same thing? then that's a different issue entirely.

  • by HYTL,

    HYTL HYTL Sep 20, 2012 6:26 AM in response to galwaytt
    Level 1 (0 points)
    Sep 20, 2012 6:26 AM in response to galwaytt

    For those who cannot connect to the ITunes store - which was my problem, I found that I have been reading the wrong thread. This is an issue with the the Layered Service Provider (LSP). It is likely that you have a program monitoring the Winsock protocol that conflicts with the apple software.

     

    The solution is as follows (as found on another thread):

     

    Close your iTunes,

    Go to command Prompt -

     

    (Win 7/Vista) - START>PROGRAMS>ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".

     

    (Win XP SP2 n above) - START>PROGRAMS>ACCESSORIES>Command Prompt

     

    In the "Command Prompt" screen, type in

     

    netsh winsock reset

     

    Hit "ENTER" key

    Restart your computer.

    If you do get a prompt after restart windows to remap LSP, just click NO.

     

    Now launch your iTunes and see if it is working now.

     

    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:

     

    Apple software on Windows: May see performance issues and blank iTunes Store

    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • by HYTL,

    HYTL HYTL Sep 20, 2012 6:30 AM in response to HYTL
    Level 1 (0 points)
    Sep 20, 2012 6:30 AM in response to HYTL

    I did the command prompt sequence and it did not solve my problem. Went onto the windows support website as advised and did the autoruns. It is my killer atheros bigfoot network manager that is conflicting with Apple Itunes. I went onto the killer network and updated my software and that solved the problem. Give it a try. That might be what we are complaining all the time.

  • by GrahameE,

    GrahameE GrahameE Sep 25, 2012 7:54 AM in response to RDF1173
    Level 1 (20 points)
    Sep 25, 2012 7:54 AM in response to RDF1173

    I have had this problem with Windows 7 and iTunes updates for some time. Each time it takes hours to solve but with the over the air upgrade to IOS6 on my iPhone and iPad, I was determined to solve and remember what I did, So here it is:

     

    http://www.care4pcs.co.uk/2012/09/pear-shaped-apple-ios-6-for-iphone-ipad.html

     

    I hope this helps you and any other users.

first Previous Page 8 of 10 last Next